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Grand Smokies Resort Lodge

3.0 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets
Exterior
Lobby
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Gym

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪11 min walk‬
  • Hatfield and McCoy Dinner Show
    ‪15 min walk‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪51 min drive‬

Room options

Standard Single Room, 2 Queen Beds, Pets Allowed

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Queen Suite

Double Queen Suite | Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

  • Sleeps 3
  • 1 King Bed

Standard Single Room, 1 Bedroom, Pets Allowed

  • Sleeps 4
  • 1 King Bed

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About this property

Grand Smokies Resort Lodge

3-star Pigeon Forge hotel connected to the convention center, close to Island at Pigeon Forge
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a children's pool, and a 24-hour front desk. Change of towels is available on request.
Grand Smokies Resort Lodge offers 160 air-conditioned accommodations with hair dryers and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
In addition to a children's pool and an indoor pool, Grand Smokies Resort Lodge provides a waterslide and a fitness center. The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This Pigeon Forge hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Onsite uncovered self parking is complimentary.

Grand Smokies Resort Lodge has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 8:00 AM and 9:30 AM.
Wood Grill Buffet - Onsite buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 287 out of 577 reviews
Rating 8 - Good. 133 out of 577 reviews
Rating 6 - Okay. 86 out of 577 reviews
Rating 4 - Poor. 45 out of 577 reviews
Rating 2 - Terrible. 26 out of 577 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The gentleman working the night shift on the desk was a gem!!! Arcade area, decent pool and slides. Room was clean. Close to alot of different activities and restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and everything about it
Stayed 2 nights in Jan 2025

8/10 Good

Mary

Stayed 3 nights in Dec 2024

6/10 Okay

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Melissa

Disliked: Room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tonya

Stayed 4 nights in Dec 2024

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again one day!
Stayed 2 nights in Dec 2024

6/10 Okay

Maureen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Roberta

Stayed 3 nights in Dec 2024

6/10 Okay

Donald

Stayed 2 nights in Nov 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else
Hotel did not reserve the room that was booked (king suite) and only offered a double bed with an adjoining room with a paper thin door that we could hear the next room arguing and cursing at each other. We promptly left and now trying to figure out how to get a refund from hotels.com
Stayed 1 night in Dec 2024

6/10 Okay

Ronnie

Ok just walls are very thin and connecting doors hold back little sound
Stayed 1 night in Dec 2024

6/10 Okay

Patty

Traveled with family
My first issue is that It advertises FREE Buffet Breakfast. Not true. Only 2 adults from the room get the free breakfast. Children are half price which is 9.00 each and there are no drinks included. You have to pay for every thing except water. There is alot of construction/remodeling going on. The room we were given had not been remodeled. Also my balcony over looked the roof of another building that was connected to the building I was in. Anyone from another room could walk across roof and come right onto my balcony, I Paid 800. for 5 nights to be given worst room ever. I feel if I had not booked through a third party, Expedia, I would have been given a better room. everything needs deep cleaning, corners of everything dirty, found trash under head side of bed, and hair in floor under sink in bathroom, I chose to not have maid service while there because was no in room safe. There was alotof noise all night every night, kids screaming, adults laughing loudly, etc. etc I do not plan to ever stay there again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and clean. Friendly staff and easy check in/ out. Was some construction debris from remodeling. Overall a very pleasant stay. Will go back again and take the grand kids
Stayed 1 night in Dec 2024

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Wonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room right of the elevator fire place kitchen next to being at home.
Stayed 3 nights in Dec 2024

8/10 Good

Norma

Traveled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Great place to stay with a family. Traveled and stayed here in Oct. 2024. Very Nice and clean Hotel. Pool was very nice. The water was excellent but the pool room was a little hot. I guess it was do to it being closed in and the heat from the pool. All in All a wonderful place to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Stayed 3 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Charles

Stayed 2 nights in Sep 2024

10/10 Excellent

Ladonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool for kids
We had a wonderful stay. The pool area was amazing for our little one and the bed was comfortable. The game room was nice but heated more for older kids and adults.
Stayed 2 nights in Dec 2024

6/10 Okay

Katherine

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
View from our second floor balcony is a wall. We were informed that there would be construction, but not that I would find two men directly outside of my second floor windows when we awoke in the morning. Staff was not very friendly and seemed annoyed by questions. Was charged differently for breakfast each morning. Pool was great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024