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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Exterior
Restaurant
Lobby sitting area
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$101
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
2385 Parkway, Pigeon Forge, TN, 37863
  • Place, Hollywood Wax Museum
    ‪3 min walk‬
  • Place, Christmas Place
    ‪6 min walk‬
  • Place, Titanic Museum
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

View all photos for Double Queen Suite

Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.8 out of 10
Good
(67 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | Iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.4 out of 10
Very good
(85 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | Iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.6 out of 10
Excellent
(75 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds, Pets Allowed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets Allowed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Bedroom, Pets Allowed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets Allowed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Iron/ironing board, free WiFi, bed sheets

Family Suite

8.8 out of 10
Excellent
(6 reviews)
  • 2 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Twin Bunk Beds

Similar properties

Property grounds
Econo Lodge Pigeon Forge Riverside
  • Pool
  • Hot tub
  • Breakfast included
  • Kids pool
4.4 out of 5, Excellent, 2,712 reviews
Econo Lodge Pigeon Forge Riverside

About this property

Grand Smokies Resort Lodge

Pigeon Forge hotel with 1 restaurants, connected to the convention center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a children's pool, and a 24-hour front desk. Change of towels is available on request.
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, hair dryers, and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. In addition to a children's pool and an indoor pool, Grand Smokies Resort Lodge provides a waterslide and a fitness center. 3 meeting rooms are available. This Pigeon Forge hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Onsite uncovered self parking is complimentary.

Grand Smokies Resort Lodge has designated areas for smoking.

Wood Grill Buffet - Onsite buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodations

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 537 out of 1150 reviews
Rating 8 - Good. 270 out of 1150 reviews
Rating 6 - Okay. 183 out of 1150 reviews
Rating 4 - Poor. 89 out of 1150 reviews
Rating 2 - Terrible. 71 out of 1150 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ALLAN

Liked: Cleanliness, staff & service
Upon start of room stay, we jad 2 issues that I asked at front desk to have corrected..These were physical type things to the room. We were very pleased to come back later that day and find both items handled. An older facility but was very convenient to the convention center.
Stayed 4 nights in Sep 2025

4/10 Poor

Edwin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bugs!!

Didn’t stay in this hotel due to cleanliness so take with a grain of salt, perhaps it was an off day. Receptionist was friendly although they didn’t find me in the system at first and almost had me switch rooms. The room once I got it, was definitely old school which was expected however super filthy. There were over 6 stink bugs in the room and few dead flies on the floors. That alone caused me to request a refund and find another place. It seems the balcony door is not well sealed and due to the cold temp, bugs were coming in.
Stayed 3 nights in Oct 2025

6/10 Okay

Natasha

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel! The only issue we had was the noise coming from other rooms… faucets running, AC noises, people talking… I’m not sure anything can be done about that but otherwise we loved the hotel and will be back! Might bring ear plugs though. :) the place was really clean and we felt safe! That’s really all I can ask for!
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We greatly enjoyed our brief stay and the staff were excellent. Room was very large with a full-size refrigerator and stove, quiet, and comfortable. The only complaint I had is that the bathtub uses an unusual mechanism for activating the shower (there is a ring under the faucet that you pull down once the water is running). We did not visit the pool, so I cannot review it, though it did seem popular during our stay. Wood Fire Grill is located across the parking lot and weekend breakfast is included with your stay (you have to pay for drinks and of course tax. My wife and I had a soda apiece and paid roughly $9, which was a bargain for the amount and quality of the food. We will definitely stay again
Stayed 2 nights in Sep 2025

8/10 Good

HENRY

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the property but was disappointed that they don’t serve any breakfast anymore. Except on weekends. Starting at a late time of 8 AM.
Stayed 4 nights in Sep 2025

8/10 Good

Kristen

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The room was clean. The amenities were nice. We really enjoyed the pool and the buffet. The only suggestion would be to put usb ports in the rooms. Most hotels have them now so I didn’t bring a charging block for my phone.
Stayed 1 night in Sep 2025

8/10 Good

Connor

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place! Clean,comfy and friendly people !
Stayed 2 nights in Sep 2025

8/10 Good

Glenn

Traveled with pets, Traveled with family
Liked: Amenities
Informed management about jacuzzi problem but would of been better if they would of checked before my stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and it was very family friendly
Stayed 1 night in Sep 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, but we did find a few things from the previous guests, like a Pokemon card and a sticker, and a straw wrapper near the sofa bed. But, the one thing that did bother us, was the fact the shower's curtain rack was loose, and it caused the curtain to keep rolling back, allowing water to leak outside the bathtub and onto the floor. There is corrosion at the door frame, due to the moisture of previous leaks, which means it's been like that for a while. But, overall it was good. My husband hated the bed, but I liked it. I prefer harder mattresses than he does though.
Stayed 6 nights in Sep 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were friendly. Great location and in walkable distance to many attractions. We will stay here again in the future.
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I found the room to be very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities
Our favourite spot in town could’ve been cleaner, staff were somewhat friendly nice stay overall.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
This is our favorite place to stay
Stayed 2 nights in Sep 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralized location. Ease of access to anything you want to do. Breakfast buffet at restaurant is always great. (The main reason I stay). My only complaint is the walls are a little thin and you can hear kids causing a ruckus at times. YMMV
Stayed 1 night in Sep 2025

4/10 Poor

Melissa

Disliked: Staff & service, amenities, property conditions & facilities
Didn’t stay night left at 10:30 at night. Dated, dark, pet smells, and breakfast only Saturday and Sunday. Took a while for desk clerk to show up at check in. Everything seemed “off”.
Stayed 1 night in Sep 2025

2/10 Terrible

Savanna

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Extremely rude, and refused to help solve our issue
Stayed 2 nights in Sep 2025

10/10 Excellent

Matt

Stayed 1 night in May 2025

6/10 Okay

Aaron

Disliked: Staff & service
The hotel is in the middle of the city so you have easy access to most of the attractions. The room was dirty and there was a dead roach in the dresser. The bed was also very uncomfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kandi

Stayed 1 night in Sep 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Clean room Friendly staff and close to everything.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Always great!
Stayed 1 night in Sep 2025