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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Lobby sitting area
Exterior
Family Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
$112
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
2385 Parkway, Pigeon Forge, TN, 37863
  • Christmas Place
    ‪6 min walk‬
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets Allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets Allowed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 2 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Twin Bunk Beds

View all photos for Double Queen Suite

1 bedroom, iron/ironing board, free WiFi, bed sheets

Double Queen Suite

7.6 out of 10
Good
(61 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Queen Kitchen Fireplace

8.2 out of 10
Very good
(71 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | 1 bedroom, iron/ironing board, free WiFi, bed sheets

King, Jetted Spa Tub, Suite

8.8 out of 10
Excellent
(55 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets Allowed

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets Allowed

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Grand Smokies Resort Lodge

Pigeon Forge hotel with 1 restaurants, connected to the convention center
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a children's pool, and a 24-hour front desk. Change of towels is available on request.
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, hair dryers, and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. In addition to a children's pool and an indoor pool, Grand Smokies Resort Lodge provides a waterslide and a fitness center. 3 meeting rooms are available. This Pigeon Forge hotel also offers a vending machine, gift shops/newsstands, and tour/ticket assistance. Onsite uncovered self parking is complimentary.

Grand Smokies Resort Lodge has designated areas for smoking.

Wood Grill Buffet - Onsite buffet restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Shared accommodations

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 437 out of 926 reviews
Rating 8 - Good. 217 out of 926 reviews
Rating 6 - Okay. 150 out of 926 reviews
Rating 4 - Poor. 71 out of 926 reviews
Rating 2 - Terrible. 51 out of 926 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean! We especially enjoyed breakfast! Breakfast is provided by the restaurant next door, all you can eat buffet! All you have to pay for is your drinks! It’s also close to a lot of fun stuff to do! Can’t wait to go back!
Stayed 3 nights in May 2025

10/10 Excellent

Frankie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel the pool was earm and my son loved the slide and i did to only complaint was half the machine in the arcade area didnt work so i lost some money
Stayed 3 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was not soft
Stayed 3 nights in May 2025

10/10 Excellent

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2025

8/10 Good

Mark D

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The real, only complaint was the bed. The bed needs update. Both sides were very noisy getting off the bed.
Stayed 2 nights in May 2025

10/10 Excellent

Rhonda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great abd we had all the conveniences. We loved it, we will stay here from now on when we visit Pegion Forge.
Stayed 2 nights in May 2025

8/10 Good

Michael

Stayed 2 nights in May 2025

8/10 Good

Kimberly

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
The property is clearly “dated”. The outside is much more “hood” than the inside. It appears they are making the effort to do some upgrades. Once those are completed, the property should be a bit more desirable.
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Grand Resort was a wonderful experience. There was some slight confusion with our 3rd party reservation which was quickly resolved by the staff. Our room was huge, comfortable and quiet.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Shawna

Traveled with family and small children
Disliked: Cleanliness
The pool was dirty and my husband felt as though he was being bit. Gave me a rash- it did fade but was very disappointing. Stairwells had no cameras. Looked run down
Stayed 1 night in May 2025

10/10 Excellent

Russell

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
it was very clean and updated, very friendly staff
Stayed 1 night in May 2025

10/10 Excellent

shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the indoor pool and slide. Very clean and spacious rooms. Breakfast was a free buffet to restaurant adjacent to the hotel and had a 1.5 hour time frame you had to eat, but the food was excellent.
Stayed 1 night in May 2025

6/10 Okay

Abigail

Traveled with family
The room was not bad overall, and we got a good deal price wise. The pool was nice, I’d suggest adding some more texture to the bottom of the kiddy pool. My 3 year old kept slipping and falling under water, but still had a blast. Room was clean, outdated but mostly clean, the window and shower curtains could use a good wash. Mattress was comfortable, linens, pillows, and bed frame were super cheap though. The metal bed frame makes this weird echo noise when you get out of bed too close to the edge. Could hear our neighbors, and they weren’t doing anything that was loud, just the walls are not very well insulated. Nothing in the arcade works, don’t waste your money (and not all signs are posted as out of order). Sink and bath tub took forever to drain. Breakfast Buffet was nice, good selection for all types of eaters (picky). Most of the things above have been addressed in other reviews, so we knew some of these things before our stay.
Stayed 2 nights in May 2025

8/10 Good

Joe

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Looking forward to getting back.
Stayed 2 nights in May 2025

4/10 Poor

Adam

Traveled with partner
Disliked: Property conditions & facilities
The beds were extremely hard. My first day there I broke my nose on the only clean window. Six days later my face print was still on the window and there was still a small spot of blood on the floor that they missed. They did put a trash can in front of the window to prevent future guests from doing the same thing though. It looks like construction stopped and never started back up. The television picked up maybe 6 channels and was not a smart TV, so I couldn't watch anything even if I wanted to, which after my hospital visit the first day, all I wanted to do was be lazy that evening. It was okay for a budget friendly place, but next time I will stay elsewhere
Stayed 5 nights in May 2025

8/10 Good

JAMES

Traveled with family
Liked: Staff & service
It was a nice place to stay
Stayed 1 night in May 2025

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean free breakfast
Stayed 2 nights in May 2025

6/10 Okay

Karen Denise

Traveled with family
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet is in different building in front of hotel and you still had to pay for your drinks, which would have been nice to know. My daughter loved the water slide.
Stayed 1 night in May 2025

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the things my family and I were interested in.
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room we stayed it was great. The staff very friendly and helpful. They are updating the outside of the building and some room renovations to make it even better. The pool and slide was a lot of fun for the kids and and adults.
Stayed 1 night in May 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2025