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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Reception
Daily continental breakfast for a fee
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    ‪12 min walk‬
  • Old Mill
    ‪13 min walk‬
  • Patriot Park
    ‪14 min walk‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.4 out of 10
Very good
(9 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.6 out of 10
Excellent
(59 reviews)
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(41 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(36 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Pigeon River Inn

Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (2072)
The price is $76
per night
$87 total
includes taxes & fees
Feb 1 - Feb 2
Pigeon River Inn

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
This smoke-free hotel features a 24-hour business center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 774 reviews" "
Rating 8 - Good. 195 out of 774 reviews" "
Rating 6 - Okay. 84 out of 774 reviews" "
Rating 4 - Poor. 42 out of 774 reviews" "
Rating 2 - Terrible. 44 out of 774 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shiwani

Stayed 2 nights in Oct 2024

10/10 Excellent

Annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and friendly people
Stayed 2 nights in Oct 2024

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service
It was definitely better than expected after I saw the motel in person. However, for similar price points in the area there are hotels with pools/etc. the bed was comfortable enough and it did come with breakfast with a few hot item options. The staff was very nice!
Stayed 2 nights in Oct 2024

2/10 Terrible

Mary Jane

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was good. Room was old and seemed clean. However there was no where to sit down. Room had a kitchen chair and a bed. I have mobility issues and need a little more comfort. We left. We were to stay 2 more days. We wont be staying there.The area around was dirty with full dumpsters and litter.
Stayed 1 night in Oct 2024

4/10 Poor

christopher

Disliked: Property conditions & facilities, room comfort
Although appears refurbished it was poor quality and noisy between rooms from each side and above.
Stayed 2 nights in Oct 2024

8/10 Good

Atwood

Liked: Cleanliness, property conditions & facilities, room comfort
Room was great. Breakfast was ok same meat 1st 2 days and just one waffle maker. I asked all 3 days to get computers to work so i could check my email nobody was able to help me with this problem. Everything else was good...
Stayed 3 nights in Oct 2024

10/10 Excellent

Karen

Stayed 1 night in Sep 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Rafael, Dacula

Traveled with family
Disliked: Amenities
The location was really dirty, I had purchased a swifter mop and passed it on the floor and mop it over 3 times and every time it came out dirty, after it dried my kids feet’s keep getting dark of so much dirt, we could to finish the stay and had to checkout half way the stay because we did not liked how dirty it seemed, we saw staff mopping all the floors from several empty rooms with a dirty towel and they did not even bother to replace it, the towel was supposed to be white and it looked chocolate brown, they kept going from room to room, so we then tried to contact the property manager to get a refund for the days that we did not stay and they never picked theirs phones no matter how many times we tried, very dissatisfied customer, we contacted Expedia since we booked thru them and they also tried to contact the property manager to no avail, so we did not get the refund for the days that we did not use
Stayed 2 nights in Oct 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and remodeled
Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, recently remodeled, pleasant staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was ready when we arrived. We were given a room on second floor but was able to move to a first floor room because of my parents age and there not being an elevator at this motel. Breakfast was ok.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bekzod

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated, looks sketchy when coming in because all you see is the bad side. Overall, the bathroom is nice and beds are comfy.
Stayed 1 night in Oct 2024

10/10 Excellent

Cathy

Stayed 1 night in Sep 2024

4/10 Poor

Timothy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty rough. Our room was fairly dirty with crumbs on the floor when we checked in. There were stains on the blankets on both beds. The tv remote didn’t work at all. The shower had stuff all over the walls. It was a place to sleep but not a nice one by any means.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most efficient in all ways.
Stayed 3 nights in Oct 2024

6/10 Okay

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was going on in the area!
Stayed 2 nights in Oct 2024

2/10 Terrible

Brenda

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean but had a TERRIBLE smell. It looked like one of those motels that you rent for an hour or two. We were two older women traveling together and we did not feel safe at all. It seemed to be located in the manufacturing area or storage area. We just were not satisfied. We talked to the manager and she did try to help us by showing us a room on the 2nd floor. It smelled also. I've spoked with Customer Service at Expedia about this and they're supposed to be looking into a rememdy for my problem.
Stayed 3 nights in Oct 2024

8/10 Good

Tina

Set back from the road behind other hotels
Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Stayed 1 night in Sep 2024

4/10 Poor

Jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Would not return. Old building, not great area. VERY strong cleaning product smell in the room that gave us a headache. Booked based on other great reviews, but only stayed one night of our two night stay.
Stayed 2 nights in Oct 2024

8/10 Good

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Oct 2024

6/10 Okay

Caleb

Disliked: Cleanliness
Overall it was okay, but we did notice there was stains on the curtains and just made it seem not as clean as it should be.
Stayed 4 nights in Oct 2024

2/10 Terrible

Jeff

Disliked: Cleanliness
Stayed 2 nights in Sep 2024