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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Reception
Exterior
Daily continental breakfast for a fee

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    12 min walk
  • Old Mill
    13 min walk
  • Shoney's Pigeon Forge
    2 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
This smoke-free hotel features a 24-hour business center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 401 out of 753 reviews" "
Rating 8 - Good. 189 out of 753 reviews" "
Rating 6 - Okay. 83 out of 753 reviews" "
Rating 4 - Poor. 40 out of 753 reviews" "
Rating 2 - Terrible. 40 out of 753 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Traveled with partner
Liked: Staff & service
Very nice staff... room floor needed mopping with a clean mop turn bottom my feet black clean beds clean shower like kitchenet ,would stay again no problem
Stayed 1 night in Sep 2024

6/10 Okay

Loretta

Stayed 1 night in Sep 2024

10/10 Excellent

Lauren, Meyersdale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly food good room was cleaned well location good surrounding area somewhat run down but allowed for more privacy
Stayed 4 nights in Sep 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice surprise
Great room. Comfortable beds. Older hotel but very clean and renovated.
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Liked: Staff & service
Price and Location
Stayed 1 night in Sep 2024

10/10 Excellent

Telora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always! I stay here every month.
Stayed 1 night in Sep 2024

4/10 Poor

Adalena

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Beds were good and comfy but the place is so freaking dirty. Sticky splatters all over the floor my daughter’s socks turned black at the bottom just walking around. Hair in the shower just dirty not cleaned very well at all
Stayed 1 night in Sep 2024

6/10 Okay

Angela

Traveled with partner
Disliked: Amenities
I had such high hopes for this place, based on the rating, but I was quickly disappointed. There isn’t an elevator so if you’re not able to climb stairs, sorry about your luck. If want ice, it would be quicker to drive to a gas station than to walk to the ice machine. The shower was dirty. Our towels were laying in the floor when we walked into the room. The floors were filthy. I have so many bad things to say but at the same time, it smelled really good in the room. So there’s that.
Stayed 2 nights in Sep 2024

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like not having more space to sit things after unpacking.
Stayed 3 nights in Sep 2024

6/10 Okay

Allison

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean
Nice and clean showers with strong water pressure, big TV, comfortable beds.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rod show
Stayed 4 nights in Sep 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
The bed was very comfortable and the walk-in shower wasn't cramped for a person of my size. I liked the kitchenette because it gave us more room but you have to bring your own supplies because there are no pots, pans, bowls, and such. The downside was that there wasn't enough towel racks for more than one person and I had to put a towel at the room door because of the gap at the bottom let an uninvited guest in.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Older but has been remodeled… looks nice very clean… staff was great to work with excellent value for the money
Stayed 2 nights in Sep 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness
Another ice machine is needed close to the office. It was quite a walk to the only one on the property.
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick overnighter in PF. Would stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and apparently recently redone. Probably the nicest outside entry motel we’ve stayed in. Nice breakfast also.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for an overnight stay. liked that each side had 2 plugs for chargers
Stayed 1 night in Sep 2024

10/10 Excellent

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Paul

Stayed 1 night in Sep 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed one night but the room was clean and comfortable and the breakfast was great! I’d go back!
Stayed 1 night in Sep 2024

10/10 Excellent

Kaleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Believe it or not this hotel was one of the better ones in Pigeon Forge with a budget. The outside looks a little rough but don’t let that turn you away. The rooms were VERY clean and the staff were amazing. Great water pressure too! The breakfast in the morning could use some work but other than that I have no complaints! We will definitely be staying again. It is tucked off in a very convenient location too. In the middle of town but somehow still quiet!
Stayed 2 nights in Sep 2024

10/10 Excellent

Patsy

Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Stayed 2 nights in Aug 2024