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Surestay Plus By Best Western Pigeon Forge

2.5 star property

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Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, WiFi
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette | Microwave, coffee/tea maker
Daily continental breakfast for a fee
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • LeConte Center at Pigeon Forge
    ‪15 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪3 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪54 min drive‬

Room options

Similar properties

Exterior

Clarion Inn & Suites near the Leconte Center Pigeon Forge

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very Good, (244)
The price is $88
per night
$99 total
includes taxes & fees
Apr 18 - Apr 19
Clarion Inn & Suites near the Leconte Center Pigeon Forge

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel in Downtown Pigeon Forge
This smoke-free hotel features a 24-hour business center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in July 2023.

Surestay Plus By Best Western Pigeon Forge is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (24 inches high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 423 out of 821 reviews
Rating 8 - Good. 214 out of 821 reviews
Rating 6 - Okay. 96 out of 821 reviews
Rating 4 - Poor. 42 out of 821 reviews
Rating 2 - Terrible. 46 out of 821 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Had a terrible experience with our stay here, and are still fighting to get a refund. We had to check out at almost 3 am due to noise in the room above us, and no other rooms being available. The insulation to noise here is EXTREMELY poor and you can hear every sound. The front desk made no attempt to resolve the obvious noise. We could hear music so loud that it was rattling plastic in our room, stomping above us, and people puking everywhere, to the point we could hear it splash on the floor. To make it worse, the property will absolutely not respond to us or Expedia to issue a refund, and we were told they even blocked Expedias number. The staff have been extremely lazy and unhelpful. Would absolutely not recommend this place to anyone, it will ruin your experience of your stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mignelia

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Dec 2024

8/10 Good

Alecia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for us.
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Everything was clean and bed comfortable, my 2 main criteria. We liked the breakfast. The staff was helpful in adding on another night on at the last minute as I needed a handicap accessible room. Would stay again
Stayed 2 nights in Dec 2024

4/10 Poor

Thomas

Traveled with family
Disliked: Amenities
The room was clean, beds were comfortable, very little space for luggage and very little counter space in the bathroom. I think the couple in the room beside us was part of the Housekeeping staff. They were loud TV on loud until 1:30am and running a vacuum at 12 midnight. Also the dumpster was in the parking lot outside the rooms and were emptied at 430 am in the mornings.
Stayed 3 nights in Dec 2024

2/10 Terrible

abhishek

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Giorgina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this property is the convenience of the location. On the other hand, is dirty, outdated, noisy, unsafe. I do have to mentioned that the front desk lady was very respectful and nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The 2nd time we have stayed there. Excellent hotel!!!
Stayed 2 nights in Dec 2024

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, amenities
Did not make it was In wreck
Stayed 2 nights in Dec 2024

8/10 Good

Richard, Maysville

Traveled with partner
Disliked: Property conditions & facilities
Plain, clean and good location. Very vanilla, sparse furnishings. .
Stayed 1 night in Dec 2024

10/10 Excellent

Lirlean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Dec 2024

4/10 Poor

Denise

Stayed 4 nights in Dec 2024

8/10 Good

Allan

Traveled with family
Liked: Amenities
It was clean , staff kind
Stayed 1 night in Dec 2024

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very nice place to stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2024

8/10 Good

Janet

Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Sarah

Stayed 1 night in Nov 2024

2/10 Terrible

Billy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures and reviews were very misleading. Our room was in disrepair. The door would not close all the way and there was a big gap under the door that we had to stuff towels in to keep the cold air out. There was so much noise coming from the outside we couldn’t even sleep. I went to the front desk the next morning to complain about the room. I wasn’t offered a different room or an apology. We decided to check out even without a refund for the rest of our stay. Best Western needs to do better.
Stayed 2 nights in Dec 2024

6/10 Okay

Keila

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Rooms are confortable and clean, but they have wooden floors and seems their old. We sleept the first night on the first floor, at 6am we could hear the people upstairs walking (squicky sound). We couldnt sleep after that time. Next day they changed us to the second floor, much better. But felt sorry for the people downstairs because I could hear the squicky sound each time i moved.
Stayed 2 nights in Nov 2024

8/10 Good

Jeff

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Dec 2024

10/10 Excellent

hkawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024