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Placentia Vacation Packages

The room large & very clean & comfortable. The shower was perfect. Lovely towels & toiletries. Josh, at reception was so pleasant & helpful. Great laundry facilities

Room was large and clean. Bed was small but comfortable.

We had an amazing stay in a huge room. It was lovely! Staff were amazing, the breakfast was amazing, and it was quiet, super clean, and well appointed. 15% discount on products from the spa when you are a guest.

The young man who worked last night ( sept 26th) I think his name was Garret but I am not sure , was extremely helpful and accommodating. Airport shuttle was a bonus

the staff were great. It would have been nice to have a hot tub for use of people whose rooms didn't have one

We checked in on Wednesday afternoon and were told housekeeping would be every two days. In reality, it only happened once—on Saturday, the day before we left. That meant we used the same linens and towels for more than three days. The towels themselves were poor quality; after about five uses they were already soggy and rank. The room had multiple issues. It was hot and musty with no windows, and the air-conditioning unit was so loud we couldn’t run it at night without being kept awake. We were only given enough coffee for one day. The chair beside the bed had no padding—you almost fall right through it—and was certainly not a comfortable bedside chair. Electrical safety was a serious concern and potential fire hazard: there were four power strips in the small room, daisy-chained (plugged into each other). Multiple power bars and extension cords everywhere created an obvious overload risk that felt dangerous. The bathroom was especially problematic. The shower had almost no pressure, and a continual puddle kept collecting in front of the wash basin. We never figured out exactly where the water was coming from, but it was always present and never resolved. On the positive side, the breakfast was wonderful and the servers were excellent—friendly, attentive, and a real highlight of the stay. Without the great breakfast and staff, this would have been a much more negative experience overall.