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The bed was comfortable but low to the floor. The shower was very slippery and could have used a shower mat. The breakfast was great. The staff were very nice and helpful.

Hotel Eliana is a Gem! It’s a 20 minute walk from the center but I like it that way because it is quiet also after eating so much food from Central market I need to walk it down all the staff are very attentive, friendly and helpful. I will definitely go back in this hotel again. I have in fact, suggested this to my close friends who are coming to Italy next year 10 members of the family.

The hotel is close to everything. Great restaurants near by too. Highly recommend.

The room was very clean. The staff was awesome. Special thanks goes to Francesca that took care of us in the dining room. She was awesome. The room stated that every room had a hairdryer but that was incorrect at least for our room. The room also didn’t have many flat tables to set things down on this includes the bathroom. More tables should be included in the room. The hotel location was near the main tourist attractions which made finding things easier. Overall we would stay there again.

the room was so clean and staff are accommodating

"I recently stayed at your hotel and, unfortunately, my experience with the customer service was extremely disappointing. Despite the hotel's beautiful atmosphere, the staff were unfriendly, nasty, and even racist. They were not welcoming or kind, which made our stay unpleasant. If you're looking for a place with good customer service, I wouldn't recommend this hotel."

Staff was very helpful. Helped us find a a few good restaurants. Breakfast was good. Rooms were clean. No elevator, a lot of stairs to climb. Staff helped us with our bags.