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Pointe Seraphine Vacation Packages

The staff were all very friendly and extremely helpful. The food served at the Torquoise Restaurant was very well prepared and tasted amazing. Rooms were very spacious with beautifully decor and amazing balcony space. Some feedback would be that the pool is seawater and the walls are very rough. Given that it’s targeted as a family resort, a chlorine-based pool with smooth mosaic tiles will be better suited for children. For the rooms, cooking and dining hardware could be more well-equipped.

The check in process was easy as could be with Sam sending me video insturctions on where to find the key and the entry process. Place was clean and tidy and had everything we needed for our stay. We had a problem one day with the water not working and it was addressed immediately. (A power surge turned the water pump off without us realizing it) and we had water back within 30 minutes. The pool was a nice place to hang around during the hot days. We would love to be back real soon.

Top-notch facility with some of the best people and food that you will find. The beaches at the bottom of the mountain are phenomenal full of wildlife nice clear water. It is one of the true paradises of the Caribbean.

Our stay at Royalton Saint Lucia was disappointing. The waitstaff, bartenders, and spa staff were lovely, and Taya, Josann, Kareen, and Tracy deserve special recognition. The spa staff thoughtfully acknowledged my birthday. Unfortunately, management and guest services were often rude, dismissive, and unhelpful. We were promised a move to a king room at 10:30 the next morning. At noon, it still wasn’t ready, and my follow-up was met with attitude. We were instructed to vacate our original room at noon and told the replacement would be ready by 3 p.m. It wasn’t ready until 8 p.m., with little explanation or communication. Taya ultimately helped resolve the situation. We would have understood limited availability if staff had been honest upfront. We then had to kill a cockroach in the replacement room. Basic requests, including a missing TV remote, were frustrating to address, yet calls and messages selling excursions, bottles, and extras were relentless. The food was disappointing, cocktails tasted watered down, and the included wine was unpleasant. A better bottle cost an additional $50–$60 or more. Some wonderful staff members tried to make our stay enjoyable, but the poor management, communication, and overall quality mean we would not return.

Staff was very friendly. Room was clean. This is not a high end resort, but you get good value for your money. Restaurant is pricey if you are not using an all inclusive package. Breakfast buffet had limited options, but enough to get you through the morning.

We had to book this last minute due to a flight cancellation. The staff were amazing and so accommodating. The staff had beverages and sandwiches ready for us even though the restaurant was closed. They went out of their way to find transportation for us to and from the airport. They made sure we were well taken care of even though it was a last minute booking.