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Polanco Vacation Packages

Very nice place, great breakfast

The facilities are so good and plaisant The room was confortable and spacious The all place is very plaisant Lot of parking space Good menu at restaurant and good wine

I would not write a negative review because the staff was nice if it wasn’t because we were overcharged $150 for a tiny hot room with a small queen bed, no air conditioning, one window to an incredibly noisy patio, and talking about noise : you could hear the neighbor snoring, so thin the walls were. You went into the bedroom through a hallway were the luggage barely fit, and everything looked poorly built , including the elevator and the bumpy floor in the hallways. Everything needs some serious care. The nice staff tried hard to help and it balances somewhat the quality of the premises . Again I would not write if I didn’t feel we were so overcharged

No TV in the room- I missed the games from the Football World Cup 2026. No A/C in the room, how I can live in a room when the inside temperature is over 30 deg C.

Perfect location for travellers wanting beach access in minutes. Sight seeing bus stop around the corner. Supermarket very close. Housekeeper was excellent. Advise travellers to check the room type and amenity. We paid for a kitchen: freezer door missing, no tea cups, no kettle, no toaster!!!! Maintenance poor: blown light globe, broken trundle bed cover, shower drain cap missing. NO AIR CONDITIONING. Nice property. Check in was a disaster. Property was to email access codes 48-72 hours prior. Nothing. Rang them - no answer. Contacted via WhatsApp 7 times but found out they were an agency who told us they could not help. Left us with no access codes until multiple efforts managed to make contact. All sorted 3 hours before check in. Would stay again if maintenance and check in were improved.

Great location Spacious and very comfortable suite Would highly recommend for anybody visiting Santander