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Hotel AquaCity Seasons

4.0 star property

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Photo gallery for Hotel AquaCity Seasons

Waterslide
Sauna, hot tub, steam room, hot springs, body treatments, hydrotherapy
Standard Room | View from room
2 bars/lounges, swim-up bar
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast included
  • Bar
  • Pet friendly
  • Hot Tub
  • Spa

Explore the area

Map
Sportova 1397/1, Poprad, 05801
  • AquaCity Poprad
    ‪1 min walk‬
  • Poprad Ice Stadium
    ‪3 min walk‬
  • Tatra Gallery
    ‪13 min walk‬
  • Poprad (TAT-Poprad - Tatry)
    ‪6 min drive‬

Room options

View all photos for Mezzanine room

Mezzanine room | Minibar, in-room safe, desk, iron/ironing board

Mezzanine room

  • 377 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel AquaCity Seasons

4-star Poprad hotel with free water park
Skiing and snowboarding are not the only attractions at Hotel AquaCity Seasons, where you can enjoy a meal at the restaurant, take a dip in an indoor pool, and relax in a full-service spa.
Hotel AquaCity Seasons offers 14 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Poprad hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a complimentary water park are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AquaCity Poprad has 5 treatment rooms. Services include hot stone massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Hotel AquaCity Seasons helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This ski hotel also offers an indoor pool, an outdoor pool, and a children's pool. Complimentary self parking is available on site, along with a car charging station.

Hotel AquaCity Seasons is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Hotel AquaCity Seasons has a restaurant on site.
Room service (during limited hours) is available.

Languages

Czech, English, German, Polish, Russian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 AM

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night, plus a deposit of EUR 15 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 7 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 10 per vehicle (one way)
  • Pet deposit: EUR 15 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

AquaCity Seasons
AquaCity Seasons Poprad
Hotel AquaCity Seasons
Hotel AquaCity Seasons Poprad
Aquacity Seasons Resort
Hotel AquaCity Seasons Hotel
Hotel AquaCity Seasons Poprad
Hotel AquaCity Seasons Hotel Poprad

Hotel AquaCity Seasons Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 45 reviews
Rating 8 - Good. 23 out of 45 reviews
Rating 6 - Okay. 5 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Sona

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, children and pet friendly. The staff is fantastic, the rooms are clean only when you come for dinner later than 7:30 pm there is not so much to choose from. The hotel is connected to the Aqua Center.
Stayed 3 nights in Apr 2023

10/10 Excellent

shlomi

Stayed 3 nights in Aug 2022

8/10 Good

gilli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was not working in the room, only in the hall and in restaurant area, I was also missing tissues in the room.
Stayed 2 nights in Feb 2020

10/10 Excellent

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. The water park very well equipped.
Stayed 5 nights in Aug 2019

8/10 Good

Andrea, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in an Aqua park, all nice. May need more hotel parking. Lots of different pools, for swimming and relaxing, indoor and outdoor ones. Dinner and breakfast included, selection of food catered for all.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Good
Friendly and helpful staff. Beds - not comfortable. Great location. Very good breakfast buffet.
Stayed 2 nights in Oct 2018

8/10 Good

ido

Great fun for the kids. Food is excellent.
Kids had great fun in the park. VR is also very nice. SPA for adults is amazing. Food was excellent. Rooms were small and TV was small. Good service. Overall great stay.
Stayed 2 nights in Aug 2018

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice area, included half board was "just ok" and bed was very hard. Overall nice stay, but not excellent.
Stayed 2 nights in Sep 2017

6/10 Okay

irene, New Jersey, USA

Great thermal bath but hotel is just so so
We stayed at Aqua City for one night before new year eve on our way to Krakow after visiting Slovakia. The hotel lobby, front desk service and the room was Okay. I meant okay not great provided the price was quite expensive comparing to other facilities in the area. It was not that spa like as we had hoped. The thermal bath was great. A lot of families came to the area. The rate includes both breakfast and dinner and they were quite good. The facilities felt more like 80's luxury so a bit dated in a way. One thing that we did not like was the access timing to the thermal bath. The dinner was from 630 to 9pm. We arrived at 4pm. After settling down, we entered the bath at 5pm and can only enjoyed the bath for two hours before dinner as we were hungry. After that there was no time to use the bath again as it closed at 930pm. The check out time for the next day was 10am which is when the thermal bath opened so literally we paid premium just to use the bath for 2 hours. It would be fair if the check out time was noon or hotel guests could use the bath until certain time after their check out.

6/10 Okay

John, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok stay
This was an ok stay in the hotel but nothing special as we had to check out by 10am and the pool and sauna etc was shut at 10pm. Aqua City was good when I first went 5years ago but it has not moved with the times

6/10 Okay

jason, toronto

Disliked: Room comfort
ok hotel in the High Tatras
this hotel is part of the aqua center compound. the good: Both dinner and breakfast (all buffet) are included in the rate, which is rare. access to the water park is included. ok selection of the buffet the facilities looks new. the bad: no air-conditioning. the hotel is above the aqua center, the heat keeps the hallway hot. some people keep their window half open but when there is no wind it doesn't help much. i wake up with the temperature of 28.5 in the room comparing to 25 the night before, so it could get very uncomfortable. the curtains are not blocking enough lights, the room gets very bright in the morning.

4/10 Poor

Tomas

Business traveler
Liked: Property conditions & facilities
-Checkout already at 10am -30 euro extra fee for 2h late checkout -As a Spa hotel the Spa should open earlier then 12 during the weekends
Stayed 1 night in Apr 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Egon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Korábban tetszett, most kicsit csalódást okozott
A korábbi évekhez képest kicsit barátságtalanabb volt a személyzet! Talán kicsit hidegebb lett a víz a fürdőben. A galériás szobában a földszinti lecserélték az ágyat, de ez nyikorog, kényelmetlen! Nem tetszett, hogy megváltozott a fürdő nyitvatartási és a vacsora ideje. Így eléggé kapkodás volt, hogy odaérjünk a lézershow-ra. Eddig négy alkalommal voltunk itt, nagyon szeretjük ezt a szállodát, de lehet hogy legközelebb kipróbálunk egy másikat is...
Stayed 2 nights in Feb 2023

10/10 Excellent

Lubos

Stayed 1 night in Jul 2022

10/10 Excellent

Håkan

Stayed 1 night in Jun 2022

10/10 Excellent

Konrad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastyczny obiekt. Gorąco polecam dla rodzin z dziećmi. czysto schludnie, smacznie, wygodnie. Świetny aquapark. Doskonale miejsce jako baza wypadowa na narty czy trekking w góry.
Stayed 7 nights in Feb 2020

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

10/10 Excellent

Egon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feltöltődés
Immár sokadik alkalommal töltöttünk el itt egy hétvégét. A szolgáltatások színvonala, a személyzet kedvessége, a kilátás, a lézershow, a fantasztikus ételek az étteremben ugyanolyan magas szinten vannak folyamatosan. Ezért nem kérdés számunkra, hogy jövőre is visszatérünk!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Služby primerané k cene.
Stayed 2 nights in Oct 2019

10/10 Excellent

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko super, w szlafrokach zjeżdża się windą na baseny, za jedyne 2 euro bus hotelowy jeździ do Tatrzańskiej Łomnicy
Stayed 4 nights in Jan 2019