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Checking in, I was stopped at the gate and held up for 5-10 minutes and asked for my name by the guard 4 or 5 times. I don't know how many times I had to repeat myself when the reception desk is within sight and I can just verify if I'm indeed a guest there... archaic. The actual staffs are wonderful and very courteous. Absolutely nothing to criticize on that regards; likely the best aspect of my stay. Room is small, like studio size or less; it's fine for one but would be too tight for two. The A/C on the wall is old so it doesn't automatically stop at right temperature, plus has an odd smell. It's a farm(?) so the water is very hard and has a smell plus a bunch of minerals. Food in the restaurant is decently good. However, I had to check out very early, and when asked the receptionist, they don't have anything to provide me for to-go and/or cold options. So much for the (worthless) "free breakfast". Altogether, this place isn't worth the rate. The only thing exceptional is the staff.

Decent place to stay while in the small urban community of Concepcion. Hospitable and accommodating staff.

Accommodating staff

Rooms are spacious and clean. Staffs are polite. Very near to the golf course, lots of restaurants nearby.

It was very spacious

Poor sanitation, smelly room like urine, very poor service. Blanket is a flimsy bedsheet, towels are beach towels...wirh big yellow stripes. Nobody listened to my concerns. I checked out instead even though i knew I wouldn't get a refund for my second night. Microtel by Wyndham in San Fernando is the best. I stayed there for 4 days and highly recommended.

We checked in for my son’s birthday weekend for a spontaneous overnight stay. Check-in was smooth and hassle-free, thanks to Ms. Judy at the front desk, who was welcoming and very helpful. Unfortunately, less than an hour after checking in, we encountered an issue with our room. The front office team responded promptly and arranged a room transfer. Ms. Dean personally checked on us and ensured we were comfortably settled into our new room. While the incident was unfortunate, I truly appreciated how professionally and efficiently it was handled. The main area that fell short for me was the breakfast buffet, which I’d rate 3/5. The restaurant felt chaotic, with many uncleared tables and staff who seemed overwhelmed. Upon arrival, the host simply asked us to find any available seat, but most tables were still dirty. I understand weekends can be busy, but a more organized seating process and a warmer, more welcoming attitude would have improved the experience. I was also disappointed at the egg station. I ordered a cheese omelette, but was told there was no cheese available. There seemed to be confusion among the staff about who would grate the cheese, despite it being only around 9:00 AM and the buffet still having plenty of time left before closing. One person who truly stood out was the security guard assigned to the buffet area. Although clearing tables wasn’t part of his role, he noticed we needed help and immediately assisted us with a smile. His initiative and positive