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Portillo Vacation Packages

When we arrived, we waited for 2 hours for a room that was basically an attic. Every time we went up to the front desk to check the status of our room, they said it was being prepared and they would let us know when it was ready. We asked about 4 times and they finally said it was ready (they do not let us know, we had to keep going up to them). Now for the “room”. Bellhop helps us with our luggage to the 6th floor (our room is on the 7th) and tells us to climb up the steps, which were very steep and narrow. He helps us with our bags to an attic looking room with crumbs on the counter, blotches on the sink and toilet, and feathers on the floor. Look up on the ceiling and there’s a whole bunch of feathers like there was a nest. Front desk was very polite and moved us to a superior room on the other side. Another bellhop helped with our bags. Customer service was wonderful! We had an excursion one day and did not get back to the resort until late, which caused us to get to the buffet around 9. Even though there were waiters there, no one asked if we wanted water or drinks. We had to go up to the bar to get our drinks. Overall, I would give the resort a 2.5-3 out of 5.

The installations,the food, the beaches, the staff were incredible amazing and helpful good people. Unfortunately the rooms were so old and humidity , broken furniture, dust everywhere, bad conditions, telephone , tv , air conditioning not working even after repair, the towels were very very old and uncomfortable and looks like very dirty even after the laundry. We got updated and pay more and after 2 days We got better room. It is really very pitty the rooms conditions in general. I would like come back if the rooms conditions got better.

Very peaceful, very organized, very clean and the staff is great

Amazing staff and stunning property. Would absolutely come again.