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Portugos Vacation Packages

Very close to the train station so very easy to get to from the airport. Lovely big rooms and friendly staff.

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

The hotel experience was very disappointing. There was an unpleasant sewage smell at the hotel entrance, which created a poor first impression. The room service was extremely inadequate and was not available 24 hours a day. Most of the time, either no one was available to assist us or we had to wait several hours to receive service. The views from the rooms were also very disappointing. Most rooms overlooked the walls of the neighboring building, while even the rooms advertised as having a harbor-front view overlooked a construction waste disposal area. Overall, the hotel failed to meet our expectations in terms of cleanliness, service quality, and the views advertised. Given these issues, the experience was far below what we expected from a hotel of this standard.

Its a beautiful property, close to the city center and the dock. We felt right at home once we arrived. Perfect for our 2 day stay for our family of four.