2/10 Terrible
John Pauline
Traveled with family and small children
Oct 25, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed a few nights.
Front desk failed to tell me at check in i had to call the night before for our room to be cleaned.
1st night heater was working then shut off. At 1st we thought it would go back on after awgile, but noticed it didnt. Tried calling front desk all day next day about the heating. It was cold all night. And we needed more towels.
When i finally got through to front desk only to be given attitude.
She came dropped off towels around 5ish. I asked her about the heating, we were cold. She just fiddled with the machine. And said the nightshift maintenance guy will come by to check it out. I then asked what time will that be. She said around 10. Im like noo its too long i have a 2 year old and 3 year old here and we arr cold. She walked away and said ok will try find someone to check it out. An hour went by again didn't hear from her. I tried calling her. She said i am woking on it im busy, hangs up. So my daughter googled it online. And figured it out herself to get the heat fixed. Not one call from front desk at all. N one came around to check on us, not even to check if the heater was working properly.
By day 3 we were there, no room service yet. I went to front desk hoping to talk to manager they said she not in yet. I explained my situation on how we were being treated. And room still not done.. i asked if manger comes in please ask her to call me.
And when it was time to check out. I asked to speak to the manager they said again she was not in.
John Pauline
Stayed 3 nights in Oct 2024