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Providence Vacation Packages

Unsafe to go there. Very dirty, sheets with stains on them, garbage on the floor, garbage everywhere. I didn't take the breakfast for safety reason. Such a place is a total disrespect for travelers

The rooms doesn't have any bedroom slippers and they were not in stock of toothpaste and other standard items for a hotel of this status and cost.

The house we were supposed to stay in got cancelled after we landed in Guyana, and the owner let us stay here on short notice and basically saved our vacation! The house is in a convenient location between Cheddi Jagan and Georgetown. The beds are comfortable, AC gets really cold, ceiling fan in the sitting room and stand fan in the bedroom.

When I paid, they charged me 157,904 Guyanese dollars. This amount, at the official exchange rate, was around 760 U.S. dollars on the day I paid. However, according to my reservation on Hotels.com, the price should have been around 730 U.S. dollars. There is a significant difference between the amount of my reservation and what I actually paid. In addition, my room was not cleaned every day that I stayed. I do not recommend this hotel.

The room was clean upon entering. The staff was mighty helpful with information I needed in regards to the building. The breakfast was available if I wanted to use there services.

I was very disappointed with how my situation was handled during my stay. I lost $540 USD, which I believe happened while walking from my room, Room #437, to my car in the parking lot. I immediately reported it to the front desk and asked if the security cameras could be reviewed. I was told that the camera technicians were out and that the footage would be checked as soon as they returned. The hotel later contacted me and asked me to provide a photo of myself to assist with reviewing the cameras, which I did. Unfortunately, after that, I heard nothing. I had to call the front desk again to follow up, and even then, I still did not receive an update. I was checking out the following morning, so I expected this matter to be treated with more urgency and communication. I understand that the hotel may not be responsible for my lost money, but I do believe that when a guest reports something this serious and cooperates fully with the investigation, there should be better communication and follow-through. The lack of updates was extremely disappointing and left me feeling like my concern was not being taken seriously.

This property needs a major upgrade. Room was more like one you pay for by the hour, smell musky and in despair. Room was flooded by overnight rain. No soap or shampoo walk with your own like I did. The breakfast was horrible and not authentic. Not worth it. Good location, extremely good staff and customer service however, even while knowing the place needs an overhaul. Kudos to the staff.