Search Deals on

Puebla de Valles Vacation Packages

Very clean rooms, and the staff were very friendly

Personnel accueillant. L’hôtel est très bien situé et facilement accessible par métro. La chambre était très propre et shampoing et savon à la disposition sont appréciés. Le seul petit bémol est la grandeur de la chambre et salle de bain mais nous le savions en réservant.

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

Solo algunos detalles a mejorar.

Wonderful and helpful Staff!!

The staff was very friendly and helpful about recommending places to eat, calling us taxis, etc. The breakfast was good. The room is generally very nicely designed but there are a few things that are kind of weird. The bathroom has a glass door you can see through. As you walk toward the bathroom the bathroom light comes on. With that and the glass door it is hard not to flash a light on another person in the room who might be sleeping.