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Puerto San Miguel Vacation Packages

Ticked all the boxes

Unfortunately, while there were some excellent aspects to our stay, the overall experience fell considerably below what I would reasonably expect from a hotel positioned and priced at this level. I would first like to acknowledge the positives. The quality of the food was excellent. Even the buffet offered an impressive choice and very good quality, while our meals at Helios and Gaucho were outstanding. Walter, who looked after us at breakfast and lunch, was particularly attentive and deserves recognition. Our bed was large and comfortably firm, the television was excellent, and the L’Occitane bathroom products were a very nice touch. Unfortunately, these positives were overshadowed by a substantial number of problems. Repeated disruption to our sleep (fire alarm, call at 3.30am, poor sound insulation) Failure of a Signature Level benefit (off site lunch booking was not made) The Signature Level accommodation (very small bathroom- it used to be a 3star hotel and it shows) Signature Level pool and service (very small pool, infrequent pool service, not enough loungers) Lack of attention to detail

Grounds around pool were muddy & dirty

Absolutely lovely and well organised hotel. All the staff were welcoming and friendly- and made us feel at ease at all times. Lovely breakfast - super friendly team in the morning too. We really enjoyed out stay here

I always stay here when i can. Great hotel and team

worse experience of my life. staff was very rude and not helpful at all