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Pyramid Vacation Packages

Noisy and poorly kept. New management recently took over…perhaps it gets better in time.

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Toilets had something on the seat which I had to clean with wet tissue, there was what looked like pubic hair in the bath tub and hair on the outside, there was stain on carpet which looked like blood, the room was smelling and even the lifts were smelling, th3 couch was dirty, yhe carpets had wholes in it, overall terrible, luckily I was only there for 1 night out of necessity, definitely not worth the price, the entire building needs a revamp, old curtains, windows, bedding

Excellent

The hotel experience was just amazing

Our room was really big. As big as an apartment. The ac in the bedroom was not great. Woke me up one morning at 5 am leaking water all over the place. Running like a tap. They did fix it after I reported it. Bed dovet was awful. To heavy and the stuffing was bunched up into big lumps. Got it changed but the new one was worse. Pool was not the clean. And not well maintained. They were cleaning it the day we left for the first time in a week. The maintenance is not good. Lots of things in the room needed attention.