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Ryokan Matsumuraya

2.5 star property

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January 2025

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Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Housekeeping

Explore the area

Map
1-1-11 Moto-machi, Kawagoe, Saitama, 350-0062
  • Warehouse District
    1 min walk
  • Time Bell Tower
    3 min walk
  • Kawagoe Matsuri Kaikan
    5 min walk
  • Tokyo (HND-Haneda)
    104 min drive

Room options

View all photos for Superior Room, Non Smoking

Desk, free WiFi, bed sheets

Superior Room, Non Smoking

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Futons

View all photos for Business Room, Japanese Futon, Non Smoking

Desk, free WiFi, bed sheets

Business Room, Japanese Futon, Non Smoking

  • 75 sq ft
  • Sleeps 1
  • 1 Twin Futon

View all photos for Standard Room, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Non Smoking

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Futons

View all photos for Superior Room, Non Smoking

Desk, free WiFi, bed sheets

Superior Room, Non Smoking

  • 140 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Superior Room, Non Smoking

Desk, free WiFi, bed sheets

Superior Room, Non Smoking

  • 172 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Family Room, Non Smoking

Desk, free WiFi, bed sheets

Family Room, Non Smoking

  • 226 sq ft
  • Sleeps 5
  • 5 Twin Futons

View all photos for Standard Room, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Non Smoking

  • 156 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Family Room, Non Smoking

Desk, free WiFi, bed sheets

Family Room, Non Smoking

  • 274 sq ft
  • Sleeps 6
  • 6 Twin Futons

View all photos for Standard Room, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Non Smoking

  • 140 sq ft
  • Sleeps 3
  • 3 Twin Futons

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The price is $143
per night
$158 total
includes taxes & fees
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About this property

Ryokan Matsumuraya

Kawagoe ryokan with restaurant
A restaurant, a spa tub, and laundry facilities are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include free newspapers.
Ryokan Matsumuraya offers 2 accommodations with air conditioning. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the ryokan include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).
The ryokan offers a restaurant. Wireless Internet access is complimentary. This Kawagoe ryokan also offers a spa tub, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.

Ryokan Matsumuraya has designated areas for smoking.

A hosted evening meal is available for a surcharge daily.
Ryokan Matsumuraya has a restaurant on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 9:00 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 3,000

Things to do

  • Bicycle rentals
  • Spa tub

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Japanese garden

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

More

  • Designated smoking areas (fines apply)
  • Genkan (entryway)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3 PM - 9 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for full breakfast: approximately JPY 1500 for adults and JPY 1500 for children
  • Hosted evening meal: JPY 3000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Ryokan Matsumuraya Saitama
Matsumuraya Saitama
Matsumuraya
Ryokan Matsumuraya Kawagoe
Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan
Ryokan Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan Kawagoe

Ryokan Matsumuraya Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 91 reviews" "
Rating 8 - Good. 34 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suk Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Stayed 1 night in May 2022

10/10 Excellent

Teri, Aiea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean accommodations. This ryokan is just around the corner from the famous bell tower, beautiful warehouse (shopping) area and candy alley. The bath is not in your room, but you reserve your time, so it’s private. The breakfast was extraordinary!
Stayed 1 night in Nov 2021

2/10 Terrible

Fumiko

Traveled with family
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Rude service- Shocked.
I want to say I loved this place because it is beautiful, the room was nice andd peaceful and breakfast was great. But firstly, the address listed on Google is incorrect and since no one speaks English to help us find the address we took the wrong 3 trains to the opposite side of town, tried to call the hotel with no answer. Most upsettingly we tried to ask for help and rang the bell at the front counter checking out and they literally turned off the lights at the front desk and went to another room and closed the door. We can't even call a cab because we need help to use the phone as the taxi apps and Uber aren't working here. It feels very discriminatory and hurtful. I'm honestly shocked we can't get help. It's been 35 minutes and they won't come out to help so we are sitting in the dark lobby trying to hail a cab out side at 1:30pm in the afternoon. I'm truly shocked and have never experienced rude service like this. Definitely feel we are not welcome or wanted here.
Stayed 1 night in Nov 2019

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for one night for the Kawagoe festival, and it's great as it's right in the middle of where all the activity is. It's also quite convenient and not too far from Kawagoe Station.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and neat. The hotel is a little far from sites
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice stay! For foreign visitor to Japan, there are nice Japanese traditional decoration and the interpretation in English. The amenity such as Yukata, bathing items and tea set was also nice. I will recommend here to my foreign friends.
Stayed 1 night in Jan 2019

10/10 Excellent

Yupawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

kamezo, osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Super clean and beautifully decorated. Breakfast is delicious.
Stayed 1 night in Oct 2017

10/10 Excellent

Jeab, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the old town area.
Safe, sound, clean accommodation. Even it is not new and big hotel but the landlord try to bring best services, facilities and nice warm welcome.

10/10 Excellent

Hon wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

たつや

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
トイレと洗面まで共用でしかも小スペースなので利用しにくい。
Stayed 1 night in Sep 2022

6/10 Okay

まりこ

Disliked: Property conditions & facilities
人によって良し悪しが分かれそうですが、私的には寝るだけなのありかな…って思います。
Stayed 2 nights in May 2022

6/10 Okay

???

Business traveler
Liked: Cleanliness, staff & service
川越駅から遠いのに、駅から近いホテルとしてあげられていました。本川越駅周辺を中心地と見立てて、そこから近い旅館であることを分かるようにした方が良いです。
Stayed 1 night in May 2022

8/10 Good

ススム

Business traveler
Liked: Cleanliness
そこそこ、いい感じでした
Stayed 1 night in Dec 2021

10/10 Excellent

Hiroshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくり休めました
家庭的な雰囲気で昼間はにぎやかな観光地らしいですが夜は寝静まって静かなところです。お風呂と洗面所は部屋になく共同ですが広いので使いやすいと思いました。今度は観光に行ってサツマイモスティクを食べたいです。
Stayed 1 night in Nov 2021

8/10 Good

SHIGENOBU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お勧めの宿
建物自体は年季の入ったものだったが、内装はリニューアルされており、比較的快適に過ごせました。 また、部屋も綺麗で、宿の人も親切でした。 ただ、強いて言うならトイレの扉が内開きだったので、トイレから出るのがちょっと辛かった。
Stayed 2 nights in Jul 2021

10/10 Excellent

SEUNGHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
本当に良かったんです。 また、泊まりたいです。 宜しくお願い致します。
Stayed 1 night in Apr 2021

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔、快適な旅館
リノベーションされていて、清潔感があり、スタッフの方も親切でした。 アメニティも各所にあり、不便がありません。お茶、紅茶、コーヒー、クッキー、歯ブラシセット、タオル、バスタオル、寝巻き、シェーバー、シャワーキャップ、洗顔料、化粧水など。 コロナ禍中は共用のお風呂も順番予約制なので、ゆったり入れて快適でした。 また利用したいです。
Stayed 1 night in Dec 2020

10/10 Excellent

NOZOMI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

kairi, 東京

Traveled with partner
Liked: Cleanliness, staff & service
タイミングが良かったのか貸切状態で悠々と過ごすことができました。食事も美味しく、スタッフの方もよくしてくださいました。ありがとうございました！
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020