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Hotel Primera

2.5 star property

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Photo gallery for Hotel Primera

Shopping mall
Front of property
Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi
Exterior
Exterior

Reviews

3.4 out of 10

Popular amenities

  • Room service
  • Pool
  • Laundry
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
190 E Calle Primera, San Ysidro, CA, 92173
  • Las Americas Premium Outlets
    ‪6 min walk‬
  • Tijuana Customs - Garita El Chaparral
    ‪18 min walk‬
  • San Ysidro Border Crossing
    ‪2 min drive‬
  • San Diego, CA (SDM-Brown Field Municipal)
    ‪15 min drive‬

Room options

Deluxe Double Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Single Room, 1 King Bed, Accessible

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Single Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Single Room

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Primera

San Ysidro hotel walkable to Las Americas Premium Outlets
An outdoor pool, a business center, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and ATM/banking services.
Hotel Primera offers 97 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This San Ysidro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.
Public areas are equipped with complimentary wireless Internet access. A business center is on site. This business-friendly hotel also offers an outdoor pool, a terrace, and multilingual staff. Onsite uncovered self parking is complimentary.

Hotel Primera is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Designer stores
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators

Property is also known as

San Ysidro Travelodge
Travelodge Motel San Ysidro
Travelodge San Ysidro
Travelodge San Ysidro Hotel San Ysidro
Travelodge San Ysidro Motel
Travelodge Wyndham San Ysidro Motel
Travelodge Wyndham San Ysidro
San Ysidro Super 8
Super Eight San Ysidro
Hotel Primera Hotel
Hotel Primera San Ysidro
Hotel Primera Hotel San Ysidro
Travelodge by Wyndham San Ysidro

Hotel Primera Reviews

Reviews

3.4
Rating 10 - Excellent. 45 out of 606 reviews
Rating 8 - Good. 21 out of 606 reviews
Rating 6 - Okay. 39 out of 606 reviews
Rating 4 - Poor. 73 out of 606 reviews
Rating 2 - Terrible. 428 out of 606 reviews

3.4/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.2/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Luis Alberto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is practically trashed, broken doors, furniture, the toilet was loose, the manager is awesome but the hotel looks like abandoned or vandalized definitely not coming back

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
I check in at the hotel, but when I arrived to the room, I found it really dirty and in terrible conditions. I tell to the lady at the front desk about the situation. She offered me another room but, the rooms were in the same bad and dirty situation. I have pictures of the room as a proof. I asked to the lady at the front desk for a refund, but she said that Hotels.com needs to pay back the money. When I asked at the chat of the website of Hotels.com, the lady who was trying to helped me, she called to the hotel. Unfortunately, the hotel said that I didn´t complain at all and because of that they won´t refund. However it is not true. Then, I received a $50 dolars coupon from Hotels.com, which is no even half of what I paid ($243). I am asking for a 100% refund. The people who is working at Primera Hotel know the terrible conditions they offer to the customers, but they don´t care. I left the hotel because I didn´t feel safe and I didn´t feel confortable.
Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE DO NOT GO!!!!
Place is completely rundown in the room. There’s no blankets for the bed sheets on the bed were filthy. there’s no toilet paper there’s no towels the shower my key card kept getting desynchronized I go to reprogram it and some random guy reprograms it for me. Worst place I’ve ever stayed at in my life.
Stayed 2 nights in Nov 2022

2/10 Terrible

Karla

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything is horrible there. Expedia shouldn't even have that hotel in their site. Poor in everything.The worse place! Horrible customer service

2/10 Terrible

Koji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures do not look remotely the same. The pictures online are extremely old. The place needs updates with everything. There are no towels or toilet paper in the room. You have to request it at the front desk but they don't tell you. All linnens are stained and dirty. Tv doesnt work. Its loud with the residents they have living there. They have no respect for guests. You literally pay cheap and you get cheap. Spent the extra money for another place. This is not good at all.
Stayed 1 night in Nov 2022

4/10 Poor

Benjamin de

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors were duty, sheets where duty, bathroom had mold, microwave was burn inside, no toilet paper, no towels, when I went to the front desk to ask for toilet paper, they just said we don't have any.
Stayed 1 night in Nov 2022

2/10 Terrible

Rigoberto

2/10 Terrible

Mary

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should’ve known from the minute we parked at this property that it was going to be horrible. But It was late and we were tired so we booked at the first hotel that came up without looking at the reviews. The minute we walked into the room, there was a STRONG smell of sewage. There were no pillows or blankets & I honestly thought we were in the wrong room. Walking into the bathroom where the smell was extremely bad, there was a missing light bulb above the sink, a bucket full of water under the sink that had been there for who knows how many days, the sink was STILL leaking and coming into the floor. Also, the toilet was not flushed from I’m assuming the last person that was in there, no toilet paper & there was no shower curtain. I had seen enough and upon walking out my husband also mentioned the furniture being old and chipped away, and the light switch covers that were missing. We went to the receptionist and let her know we could NOT take that room, and she was not surprised as if this is a daily response they get. She then told me she hopes Expedia returns our money. There was another customer in there getting their room key overhearing us & upon waiting for our Uber, we see the same customer walking angrily to the front office and he mentions to us how horrible the room is. Horrible area, horrible room, horrible staff.
Stayed 1 night in Nov 2022

2/10 Terrible

PHILIP, LONG BEACH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is horrible. coackroaches everywhere in the beds gross
Stayed 1 night in Nov 2022

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Ramona

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv mold everywhere sheets dirty ac didn’t work
Stayed 1 night in Nov 2022

4/10 Poor

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many red flags
Was looking for a place to stay overnight close to border was going to catch a flight the next day in TJ. I am not a person who is frightened to travel alone, but at arrival there was old dirty mattress piled up red flag #1 in parking lot. I arrived a little before midnight. I booked my stay while driving in. I usually read reviews but could not since I was driving. Before checking in the young woman before me asked for a room change because there was roaches everywhere. Red flag #2 And then when it was my turn the front desk clerk asked if I wanted to preview the room first. I said yes. Well the room was nothing special, the lights were not working and I inspected the room with my flashlight. That was red flag #3. Then I decided to contact hotels.com to help me change my room. And walked to front desk to ask to cancel my reservation along with a couple who has the room next me also was canceling reservation as well red flag #4 long story short I do not recommend even on a budget.
Stayed 1 night in Oct 2022

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found cigarette butts everywhere. Housekeeping nowhere to be found
Stayed 1 night in Aug 2022

2/10 Terrible

SILVIA

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should not be operating. We arrived and got a room, immediately upon walking in we saw the dirty sheets…beyond dirty. Couldn’t tell if it was blood or mud on both beds. Sheets looked like they’ve never been changed. Went to reception and asked for another room and the attendant told us we could get our money back instead. Late at night, after a 3 hour drive I just wanted to rest. We go to the next room and it’s even worse… cannot begin to explain how filthy and unsanitary this place was.
Stayed 1 night in Oct 2022

4/10 Poor

Alfredo

Traveled with partner
Disliked: Cleanliness
The place was dirty and the building needed to be painted all they needed to spray for insects it looked like a hunted house instead of hotel for family to stay. I will not recommend it to anybody
Stayed 1 night in Oct 2022

2/10 Terrible

Fatima

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, We arrived at the Hotel Primavera. The service at the front desk was very unprofessional and very unpleasant. As we walked up to our room we felt unsafe, the concrete stairs were broke the hallway floor felt uneven and soft as if there is water damage, the place was dirty and damaged all over we hoped the actual room i side was clean as shown on the picture on Expedia but it is NOT the first room we were given was under construction. We walked back to the lobby to I form the front desk and showed her the picture, she gave us a different room that room was not under construction but it smelled so bad. It smelt musty and moldy. The light fixtures were not even installed (as shown in the video) and there were no light bulbs. The bathroom had no towels and wall paper was ripping off. The beds were dirty and there were bugs. And the pictures you have on Expedia of this hotel are false advertisement.
Stayed 1 night in Oct 2022

2/10 Terrible

Ruben, Lake Elsinore

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be listed.
Stayed 1 night in Oct 2022

2/10 Terrible

jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Abdul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the dirtiest place to live a lot of cockroaches not feeling safe didn’t sleep at all and……… not recommended at all for any one at any time
Stayed 1 night in Oct 2022

2/10 Terrible

Ed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe Expedia has the place as a Hotel. I will never book through Expedia again.
Stayed 1 night in Oct 2022

2/10 Terrible

Maria Fernanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shouldn’t even be running, mattress and sheets were completely disgusting. Place full of homeless people, felt super unsafe
Stayed 1 night in Oct 2022

2/10 Terrible

Manoj

Stayed 1 night in Sep 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No o television in room. Room was not useable for guest... Refuse to find an room Request a refund for the room
Stayed 3 nights in Sep 2022

2/10 Terrible

Osvelia

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
** STAY AWAY!’ **
I wish I could've took pictures of this place and i don't even know where to start! First , reception area was filthy! We get our room turn on the light and an INFESTATION OF ROACHES! The AC had roach nests , looked straight from a horror movie!! The walls had grimy stains of i don't even want to know what it was!! Yes we did get our money back as we didn't even last 2 minutes, receptionists knew exactly we wanted our money back as she saw us walking in without hesitation. If only this place could be reported! WORST OF THE WORST!!!
Stayed 1 night in Sep 2022