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Tru By Hilton Santee

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru By Hilton Santee

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) | Free WiFi, bed sheets
Exterior
Indoor pool
Lobby
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pet friendly
    Pet friendly
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
263 Britain St. and 273 Britain St., Santee, SC, 29142
  • Santee Cooper Country Club
    11 min walk
  • Santee Outlets
    17 min walk
  • Santee State Park
    18 min walk

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) | Free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Fairfield Inn & Suites by Marriott Santee

Pool
Breakfast included
Pet friendly
Parking included
4.9 out of 5, Exceptional, (1001)
Fairfield Inn & Suites by Marriott Santee

About this property

Tru By Hilton Santee

Santee hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
Tru By Hilton Santee offers 25 accommodations with air conditioning. 55-inch Smart televisions come with cable channels.

Bathrooms include showers. This Santee hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Tru By Hilton Santee features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. Complimentary self parking is available on site, along with a car charging station.

Tru By Hilton Santee is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Property is also known as

Tru By Hilton Santee Hotel
Tru By Hilton Santee Santee
Tru By Hilton Santee Hotel Santee

Tru By Hilton Santee Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 259 reviews" "
Rating 8 - Good. 46 out of 259 reviews" "
Rating 6 - Okay. 21 out of 259 reviews" "
Rating 4 - Poor. 10 out of 259 reviews" "
Rating 2 - Terrible. 6 out of 259 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Slow draining tub and noisy air conditioner!
Stayed 1 night in Aug 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic room
Decided to stay here rather than the hotel we normally frequent. It was quite a bit cheaper and was recommended. We stayed in a disability room due to a recent injury. The hotel was clean and provided the basic amenities. The staff was somewhat friendly but lacked knowledge of local resources. Noise from the neighboring rooms was noticeable. Traffic sounds persisted throughout the night. The stay met our basic needs but the nocturnal noises were annoying.
Stayed 1 night in Aug 2024

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel but not enough pillows Walk in shower was awesome Breakfast was good but needed more plates and silverware Very clean hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Tina

Stayed 3 nights in Aug 2024

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Mary

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
FIRST AND LAST
My family and I travel often for work and leisure. The most important for us is to find something affordable (within reason and depending on the amenities), location and above all cleanliness and customer service. The size of our room with 2 queen beds was surprisingly small and there appeared to be lots of mold inside the AC units. We decided to not complain since we would only be there overnight. What broke the camel’s back is the elevators breaking down. Another issue is that there is no AC nor opened windows in the halls. The front desk ladies talked as if it was not something that’s out of the ordinary. Speaking of which, the night shift girls need some serious costumer service training. Oh and most concerning is that the hotel is directly in front (within a few feet) of a dingy and seemingly unsafe hotel. Though there were mostly cons, we did enjoy the pool and the coffee. The outdoor seating area was nice but would have been better if a pickup truck wasn’t parked right next to it obscuring our view. This is definitely the lower and generic end of the Hilton line.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. We needed to move our room a couple of times due to maintenance issues. They accomodated us with ease. Great staff at front desk and beyond. Will stay again in future if need arises.
Stayed 1 night in Aug 2024

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Staff was friendly, accommodating and the hotel clean updated and comfortable My dogs were accepted with open arms! Definitely be back for the next trip
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and friendly staff!
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and courteous staff. Room was very comfortable.
Stayed 1 night in Aug 2024

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Floors are very wet and very dirty. No remote in the room, could not watch any tv.
Stayed 1 night in Aug 2024

10/10 Excellent

james

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
likely best property in the Santee area, clean, friendly, many snacks available and well displayed, and family/pet friendly
Stayed 1 night in Aug 2024

10/10 Excellent

ANTONINA

Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant nice and quiet
Stayed 1 night in Aug 2024

10/10 Excellent

Jodi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton is a favorite hotel group for us as we can be assured of a quality property that meets certain standards for customer experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Carla

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

James

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Had to change rooms because window shade was broken in up position, to another room where window shade was nailed down shut. Using tv remote was difficult,
Stayed 1 night in Jul 2024

10/10 Excellent

Kia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem that I had was with the shower it leaked around the door terribly and had the bathroom floor wet.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Wilmington

Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Very eclectic nice. Breakfast was good too
Stayed 1 night in Jul 2024

4/10 Poor

Emmitt

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Poorly designed...cheap quality...for price you pa
I made reservations...when we arrived...we were given our room on third floor..the shower had red long hair strands noted...when you shower..the shower door opens onto floor...the bathrrom floor become flooded...shower stall floor was very slick...almost fell...then coffee stains were noted on nightstand...and bed linens were not changed...i called front desk...i was told the room was on list to be cleaned...we were moved to first floor...again...same problem with shower...floods floor...no trashcan liners...chair in room is cheap...people at desk were nice...but overall...hotel was poorly designed...when you order queen beds...you can not get into the first bed on one side...too close to wall..cheap quality in soap..shampoo....each are one big bottle on wall..that is used by everyone....toilet paper too thin...will not go back to this hotel...and it was actually a new construction...
Stayed 2 nights in Jul 2024

10/10 Excellent

Trinita

Excellent!
Stayed 1 night in Jul 2024