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Santillana del Mar Vacation Packages

I would not write a negative review because the staff was nice if it wasn’t because we were overcharged $150 for a tiny hot room with a small queen bed, no air conditioning, one window to an incredibly noisy patio, and talking about noise : you could hear the neighbor snoring, so thin the walls were. You went into the bedroom through a hallway were the luggage barely fit, and everything looked poorly built , including the elevator and the bumpy floor in the hallways. Everything needs some serious care. The nice staff tried hard to help and it balances somewhat the quality of the premises . Again I would not write if I didn’t feel we were so overcharged

The facilities are so good and plaisant The room was confortable and spacious The all place is very plaisant Lot of parking space Good menu at restaurant and good wine

Blue parking lines everywhere but only for winter. Hot 37C, beach nearby didn’t go went to Laredo instead

Quiet and comfortable

Perfect location for travellers wanting beach access in minutes. Sight seeing bus stop around the corner. Supermarket very close. Housekeeper was excellent. Advise travellers to check the room type and amenity. We paid for a kitchen: freezer door missing, no tea cups, no kettle, no toaster!!!! Maintenance poor: blown light globe, broken trundle bed cover, shower drain cap missing. NO AIR CONDITIONING. Nice property. Check in was a disaster. Property was to email access codes 48-72 hours prior. Nothing. Rang them - no answer. Contacted via WhatsApp 7 times but found out they were an agency who told us they could not help. Left us with no access codes until multiple efforts managed to make contact. All sorted 3 hours before check in. Would stay again if maintenance and check in were improved.