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Staff treated everyone like family Staff went out of their way to help and made sure all your needs were met! Everyone in Cusco went through top knotch hospitality training!!!

This was one of the worst hotel experiences I’ve ever had. The staff was rude, unhelpful, and seemed to try to charge extra for everything. I originally booked a room for one person, but it was already a double-bed room. Before arriving, I asked if I could add another guest, and they told me it was no problem. When I checked in, I also asked to extend my stay by one more night and wanted to pay everything immediately. The receptionist told me to come back the next day instead. The next day, when I went to pay, they suddenly tried to charge me an additional fee because I had added another guest. The receptionist from the previous day never mentioned this. They then claimed I had to “upgrade” my room, even though they hadn’t moved me to a different room or provided anything better. I ended up arguing with them because it made no sense to charge for an upgrade that never happened. The room itself was also disappointing. It wasn’t clean, it was freezing cold, and the only heater they offered was a tiny portable one that barely worked—and they wanted to charge extra for it. There was almost no privacy because the room had windows facing the hallway, so people could easily see inside. On top of that, the walls were so thin that you could hear everything happening around you. For the price they charge, you’re much better off staying somewhere else. There are far better hotels in the area for just a little more money.

We were supposed to have a 3 bedroom but something had happened and rhey accommodated us different which is ok. However, the room we stayed at smelled like something had died. We opened up the windows and that helped some but I have no idea what that smell was.

Centrally located.

First, the receptionist provided poor service; then, the room had a horrible smell and lacked shampoo or even decent soap. There were noises in the middle of the night that kept me from resting, and in the morning, as I was leaving, we found a dead rat in the living area—horrible.

The property is amazing and the staff A1