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Serik Vacation Packages

First of all we book this resort few months before, and they took the payment everything was confirm. As soon as we got to the resort they saying they don’t have our rooms they over booked and they gonna transfer to another hotel for the night then we come back when they have our rooms ready in that resort, they took couple of hours to sort it out for the other hotels then we have to drug all the bags to other hotels just to be clear we were 16 people including children and child, when we went to other hotel they took another hour to check us in so that day was gone for running around one Hotel to another the next day we come back to the original Hotel and we had to wait at the lobby for another couple of hours. When They bring us back to our hotel they said rooms gonna be ready, indoor pool was freezing cold it’s not just us many other families with children they couldn’t enjoy. We told them and they said they only heat the water on winter time but after three or four daysthey actually heat the indoor swimming pool water, weather wasn’t that good so everybody needed to be Indoor. Another issue is to get to the main attraction where the Slide swimming pools and near the beach you have to take a shuttle Bus. That would been ok for summer times

Everything was great! My mom loved it!

Absolutely fantastic stay - the service was incredible and they were so accommodating to dietary requirements. Couldn’t reccomend more

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Beautiful hotel, very clean and professional standard. The food very good and very tasty. The staff absolutely brilliant.

Got a swim up room, paid $ 825 to Hotel for the upgrade, at the end pool was not heated, we couldn’t use it , it was freezing water. Food by the pool very bad, front desk doesn’t inform you of amenities you discover on your own. Nice property , poorly staffed. HR manager should be fired, the Jerk need to make his employees smile, and welcoming customers. Turkey 👎 on customer service