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Excelente localización del edificio, Pero al estar ubicado en un tercer piso, con sesenta escalones para acceder desde la calle, no es aconsejable para viajeros con maletas pesadas. Tampoco es que vayan a caber en la pequeña habitación. Si lo que busca es un B&B ( Bed and Bath ) , muy bueno.

The room I stayed in was very comfortable and the staff made sure to keep it clean every day. The hotel is also located in a centric place with easy acess to the Complutense University and other areas of the city. There are also a lot of restaurants cafes, and bars nearby. If I come back to Madrid, will definitely look to stay at this hotel again.

Wonderful hotel and staff! Breakfast buffet is 10 out of 10.

We chose this place since it was right around the corner from our daughter’s apartment. Bob is located in a great spot, very central, large apartment with all the amenities for a family, clean and walkable. Laundry was a nice touch. Cons: we arrived late and tired with 4 suitcases, no phone service and it took us 30 mins to get into our room. The keyless entry was broken and there were NO instructions on what to do. We were lucky to find someone else in the same boat with cell service who was on the phone with a staff member in the office. When I finally connected to WiFi, Our key # was wrong in the WhatsApp chat so the guest on the phone helped us out. We had to help 4-6 separate guests over the week to find the key due to poor instructions. It was a heatwave so we were glad to have ac which unfortunately did not work. There were no fans when requested because it was very hot, so we had a buy one. The QR codes on electronics (Ac/oven/microwave) lead to nowhere so there were no instructions. I would have given Bob 5 stars but cannot due to these challenges. Having said that I would come back with family for space and convenience to the train station and the local neighborhood feel. I hope everything is fixed if/when we return.

The apartment is spacious, super sunny, clean and well located. The staff is extremely attentive and helpful. Air conditioning was perfect. Kitchen is perfect for a family. There are small supermarkets and nice cafes and restaurants in the neighborhood, mostly in the direction to Retiro Park. Loved our stay and would definitely comeback!