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i really don’t understand how this hotel was a 5 star hotel - it looked like a 2 star hotel. It was very old, rundown, and did not have the best customer service. Their parking situation was atrocious and they wouldn’t serve dinner till 8pm and lunch till 1:30pm. it was located in a noisy neighborhood and you could hear everything outside.

This hotel was simply understaffed. One waiter/waitress at breakfast, some days with help from the receptionist. Some waiting staff were abrupt, but there were some exceptions. You have to choose a specific time for breakfast & dinner, presumably so the staff can cope. We found this very limiting. I don’t like having to set an alarm on holiday. Otherwise, it was large room, with very comfortable beds and excellent WiFi. Parking is a bit limited and we usually found a space.

The apartment was very clean and modern and was well equipped. It was also very quiet. We even got to watch a movie on Netflix. We had a hard time getting to it but it really is easy. Set your gps to Parqueo Longoria. There is an elevator up to the plaza and then it’s not even a block away. Make sure you use 8 Calle Caveda. Make sure to visit La Avenida De Cidra which is very close. We had a great meal at Tierra de Asturia.

Absolutely loved this hotel! The location couldn't have been better. We had a junior suite and loved the views. I'm a light sleeper, and our room was very quiet.

Great hotel the only downfall that it didn’t have air conditioning but we opened the balcony door and we were fine. Will definitely come back.

It is a lovely hotel set in beautiful tranquil surroundings. The staff are very helpful and go that extra bit further when assisting.