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Hotel Serenella

3.0 star property

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Photo gallery for Hotel Serenella

Seasonal outdoor pool, pool umbrellas, sun loungers
Lobby sitting area
Comfort Double or Twin Room, Balcony | Room amenity
Deluxe Suite, Balcony | Room amenity
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
Via Punta Staffalo 1, Sirmione, BS, 25019
  • Center Aquaria Spa and Wellness Center
    ‪3 min walk‬
  • Grotto of Catullus
    ‪6 min walk‬
  • Scaliger Castle
    ‪8 min walk‬
  • Verona (VRN-Valerio Catullo)
    ‪28 min drive‬

Room options

View all photos for Deluxe Suite, Balcony

Deluxe Suite, Balcony | Down comforters, in-room safe, desk, soundproofing

Deluxe Suite, Balcony

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Double or Twin Room (No Balcony)

Basic Double or Twin Room (No Balcony) | Down comforters, in-room safe, desk, soundproofing

Basic Double or Twin Room (No Balcony)

  • 151 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Down comforters, in-room safe, desk, soundproofing

Superior Double Room, Balcony

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double or Twin Room, Balcony

Comfort Double or Twin Room, Balcony | Down comforters, in-room safe, desk, soundproofing

Comfort Double or Twin Room, Balcony

  • 151 sq ft
  • Sleeps 3
  • 1 Queen Bed

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The price is $421 total
includes taxes & fees
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About this property

Hotel Serenella

3-star Sirmione hotel walkable to Scaliger Castle
Along with a bar/lounge, this smoke-free hotel has a poolside bar and a snack bar/deli. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a library, and a garden are onsite. Change of towels is available on request.
Hotel Serenella offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. Flat-screen televisions come with digital channels. Bathrooms include bidets and complimentary toiletries. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Sirmione hotel also offers a seasonal outdoor pool, a library, and a terrace.

Hotel Serenella is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 5 per day); reservations required
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Library
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40 per night
Cribs (infant beds) are available for EUR 15 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.80 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Nearby parking fee: EUR 5 per day (1476 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15 per night
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Serenella Hotel
Hotel Serenella Sirmione
Hotel Serenella Hotel Sirmione

Hotel Serenella Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 214 out of 338 reviews
Rating 8 - Good. 90 out of 338 reviews
Rating 6 - Okay. 19 out of 338 reviews
Rating 4 - Poor. 11 out of 338 reviews
Rating 2 - Terrible. 4 out of 338 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly lovely and a quiet retreat! Driving to the designated parking area inside the old city walls was a bit of a challenge with a large number of pedestrians here for New Year's holiday, but once at the hotel we didn't want to leave anyway! Very walkable to restaurants, attractions, shops. Most comfortable and relaxed we have been during our 2 week trip across northern Italia. 😀
Stayed 1 night in Dec 2024

10/10 Excellent

Andrejs

Stayed 2 nights in Oct 2024

10/10 Excellent

Ross and Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Classy and well designed without being snobby.
Stayed 1 night in Oct 2024

8/10 Good

Joao

Stayed 1 night in Oct 2024

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience. Staff very friendly and helpful. The property is located in a quiet place, away from the hustle and bustle of the town, but still few steps away.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely but could be improved, pillows were very hard &
Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Great stay. We always love this place.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sean

Stayed 11 nights in Aug 2024

10/10 Excellent

JOHN

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay Family business staff were amazing. Thank you
Stayed 4 nights in Sep 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run hotel. Excellent location a few mins walk into Sirmione. Really good breakfast in the beautiful courtyard. The sunbeds on the jetty with direct access to the lake really makes the hotel standout against other options. Would definitely stay again if back to Sirmione.
Stayed 4 nights in Aug 2024

8/10 Good

Vera

Stayed 3 nights in Aug 2024

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We wanted to come to Lake Garda for our honeymoon as it looks absolutely beautiful! We was not disappointed. The area is amazing and we are so glad we went. The hotel was alright. First night we had a normal room which from pictures we thought would be lovely but it wasn’t up to scratch! The shower over flowed into the bedroom when used. The room we also had only had one charge point, very weird. The balcony’s with the normal rooms are not great they need a bit of TLC. So being our honeymoon we made the decision to upgrade to one of suites, which was an extra €40 a night. But with that €40 it is worth it. The shower doesn’t leak into the room. We had not one but two plugs! The balcony’s were cleaner and had a small view of the lake which was nice. The staff when asked for anything during the day was so nice and helped us with anything we needed. In the evening the staff was not the best. We was treated a little like we was a big inconvenience and was made to feel bad if we needed anything. Trust me with this place they don’t like to give yah toilet paper so we had to ask a few times for them 😂 The bar is nice but only open 12-6. They don’t take cash and every gets charged to your room so make sure to keep track of that which I did and we wasn’t over charged anything which is good. Overall it was good but if you can afford it I’d spend and extra €50 a night else where or spend it on the suites at this place because they are worth it to be fair.
Stayed 5 nights in Aug 2024

8/10 Good

Jane Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

You can always tell a family-run establishment; their heart & soul is on display. The custom-made breakfast was amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great
Stayed 1 night in Jul 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was exceptional first rate experience
Stayed 1 night in Jul 2024

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Natalie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

It’s o.k.

Location was fantastic but hotel was very dated especially our room. It was clean though. The parking is off site and tricky to find and it has to be said, the owner (male) was not helpful when I said that my boyfriend was having trouble locating it. In fact, he snapped “it’s behind the church” in a rude manner. He also snapped that check out is not until 8am and we should have read that in our rooms (we needed to leave at 7:30am for a tour). The bill was already paid so it wasn’t an issue. He just made us feel unwelcome to be honest. The anircon in the room worked but the decor felt like a time warp from 1991 and they didn’t provide bottled water nor was the bar open late to get water which is a bit of a shock on our first night there during a heatwave. Other than that, the rest of the staff were nice in the hotel and location is great for walking into the town for dinner. It was safe also.
Stayed 2 nights in Jul 2024

2/10 Terrible

Sundeep

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning not even fans in the hotel communal areas makes anywhere outside of our hotel room unusable in 35 degree heat. Beds are rock hard like sleeping on concrete. Basic room is tiny with a view onto a wall. Staff not willing to even let us check in until 1pm after arriving on an early flight. Had to change our hotel after one night. Horrible attitude and unfriendly staff. Felt unwelcomed. Would not recommend. Extremely basic small hotel. Shame because location is great. Would not go to the lake from their jetty felt unclean. Total waste of money and a stressful start to our holiday. Stayed at Hotel Continental next doors completely different league of hotel was outstanding.
Stayed 8 nights in Jul 2024

10/10 Excellent

Kira

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a gem in sirmione. wonderful service, and especially loved the private dock access. will definitely be returning
Stayed 4 nights in Jul 2024

10/10 Excellent

Claire Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 1 week stay at hotel serenella. Old fashioned style (in a good way - lovely old couches and antique furniture), lovely staff. Small pool area but also has lovely pier onto the lake with sunbeds and shady area. Quiet but only a few mins walk to the busy parts of sirmione. No issue ordering breakfast ahead of time as its easy to change what you want or change the time the day before - or choose once and leave it for the whole stay - not the hassle some people say it is. Breakfast was lovely and the poolside bar served food and drinks up to 6.30. Would definitely stay again.
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

The lake access is the winner for this area

Pros: - The lake access via the hotels own private area/jetty is fantastic. There are only around 10 sun beds though, but we got a spot every time we went down. - You can take drinks / pay for delivery of drinks and food over to the jetty. - All the staff were super friendly and helpful. - We didn’t have the breakfast, but it looked amazing and good value for the amount and quality of food you got. - It’s around a 10 min walk (max.) from the ferry. You can get this direct from Desenzano and other local towns - it’s very affordable per person, and much better than taking the bus from the main part of Sirmione. It’s a long walk from the main town of Sirmione (we did this from the hotel down to the local supermarket and it was almost an hour). - Very affordable bar and tourist tax compared to other parts of Italy. - great value for what you got in this area. Cons: - We paid for the no balcony room and got a pretty tired, small room over looking the hotel car park. The shower was a little broken, and the soap dispenser fallen off the wall. - The bed was very hard and pillows not great, so we didn’t sleep all that well.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully helpful owner and staff. Sun beds on the lake a big plus. Would highly recommend staying here.
Stayed 3 nights in Jul 2024

6/10 Okay

Rory

Traveled with partner
Liked: Cleanliness, amenities
The breakfast is glorious and the private dock is really nice and quiet. However the beds and pillows were very firm. Didn't bother me too much but my girlfriend had trouble sleeping.
Stayed 2 nights in Jun 2024