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Sotogrande Vacation Packages

I arrived to find out that my mobility needs were not met. Too far to walk from the elevator. I needed a walk in shower. The second room was okay but had a bathtub that I couldn't use. The next day they found a very nice room with a view close to the elevator and a shower. I am back to the hotel at around 11.00 in the evening. There was nothing to eat at all. I tried to book the sauna for the next day and they said that the charge is 16€ for one hour. I said that it doesn't list charges in the hotels. Com discription. I opened the app and showed it to him. In the meantime a man showed up and said that he was given a dirty room. The sheets were not changed and he was definitely not happy. The next day I went for my sauna and it was cold. I was told that the wrong time was given. This hotel caters to Spanish clientale. The front desk clerks barely were proficient in English. I told them that I was not happy and would be leaving one day early. They said that they will refund my money for one day. The money hasn't come to my account yet. I would not stay here again due to how isolated the hotel is, the lack of food after a certain hour, and the overall lack of consistency in customer service.

Very friendly staff, rooms were cleaned every day, no charge for a 2hours of staying, perfect location, strongly recommend

Wonderful experience. The place is clean and staff are so friendly

We had a room on the first floor and could hear EVERYTHING outside which made it hard to sleep. Overall it was a good space, clean, and great location.

It was great!

Fantastic better than the photos

Really lovely hotel, but either busier than expected or under staffed. Food was excellent generally, but dont order the lasagne. Well cooked beef and pasta but no bechamel and no tomatoes: weird. 7/10 overall as it simply didn't justify the high price for the room and whilst the service was courteous, food delivery was too slow.