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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Lobby
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
Combined shower/tub, free toiletries, hair dryer, towels
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
429 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪6 min walk‬
  • MGM Springfield
    ‪4 min drive‬
  • Eastern States Exposition
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Best Western Springfield West Inn

West Springfield hotel steps from Connecticut River
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Springfield West Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1003 reviews
Rating 8 - Good. 348 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 70 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveler
Liked: Cleanliness

Communication breakdown

After changing my reservation the hotel was unaware of the change and was confused why all of my belongings were still in the room following my second night. I'm not sure if the communication breakdown happened on hotels.com's end or the hotel, but it was frustrating to receive a call during the conference that I was attending.
Stayed 3 nights in Mar 2025

8/10 Good

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I only stayed one night, the service and staff were very good. Plus, the places I needed to go and where I could eat were very close by.
Stayed 1 night in Mar 2025

4/10 Poor

Connie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People were nice at the front desk was the only good thing about it. I wouldn't even shower. Sofa and chairs in the lobby were filthy. Tables had coffee rings on them. Carpet was coming up in the room. Dirty sheets. The curtains were not on right partially down. Looks like a homeless place. Wish I could get my money back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Changwook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good good

Everything is good
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the facility. The front desk people were quite nice. The three young ladies that I did meet. I was there 2 days for a wedding. I would definitely recommend that hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and it’s been great both times.
Stayed 1 night in Mar 2025

6/10 Okay

Nettie, Kennesaw

Liked: Staff & service
Rooms could use some updating. Older toilets, low seats, poor flush, no drain plug in sink. Need better hangers - kept falling off / thru notch. Dusty/dirty in corners. Staff was very friendly and welcoming. They’re breakfast and coffee was very good.
Stayed 2 nights in Mar 2025

6/10 Okay

Soorena, Wellesley

Business traveler, Traveled with family
Liked: Staff & service
Stayed 2 nights in Mar 2025

2/10 Terrible

GEOFF, BEDFORD

Stayed 1 night in Mar 2025

10/10 Excellent

jacqueline

Stayed 1 night in Mar 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Duong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Convenience for everything.
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Stayed 3 nights in Feb 2025

4/10 Poor

Lee

Stayed 3 nights in Feb 2025

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stay was good, exactly as advertised
Stayed 1 night in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers
Stayed 2 nights in Feb 2025

10/10 Excellent

Tony

Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check in and quiet stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Lalita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything seem good
Stayed 1 night in Feb 2025

6/10 Okay

Anne-Marea

Smoke alarm beeping in hallway was annoying and was not addresses and the thinness of doors so that our room near the elevators could hear every noise; dresser drawers were difficult to open and looked under maintained
Stayed 2 nights in Feb 2025

6/10 Okay

Brenda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

monika

Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025