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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Exterior
Lobby
Fitness facility
Free daily continental breakfast
Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
The current price is $112
includes taxes & fees
Jun 7 - Jun 8

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Place, Big E
    ‪10 min walk‬
  • Place, Majestic Theatre
    ‪18 min walk‬
  • Place, Connecticut River
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for 2 double beds, nonsmoking

Desk, iron/ironing board, free WiFi, bed sheets

2 double beds, nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

Desk, iron/ironing board, free WiFi, bed sheets

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About this property

Best Western Springfield West Inn

West Springfield hotel steps from Connecticut River
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Springfield West Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield

Days Inn West Springfield

Best Western Springfield West Inn

Best Western Springfield West

Days Inn West Springfield Hotel West Springfield

Days Inn West Springfield Ma

Best Western Springfield West

Best Western Springfield West Inn Hotel

Best Western Springfield West Inn West Springfield

Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 380 out of 1002 reviews
Rating 8 - Good. 311 out of 1002 reviews
Rating 6 - Okay. 162 out of 1002 reviews
Rating 4 - Poor. 76 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Erick

Stayed 2 nights in Feb 2026

8/10 Good

Erick

Stayed 2 nights in Feb 2026

10/10 Excellent

Aubriana

Stayed 1 night in Feb 2026

2/10 Terrible

Liliana

We couldn’t even check in! There was no one at the front desk waited for an hour! Had to call customer service and get a different hotel. !
Stayed 1 night in Feb 2026

2/10 Terrible

Abdirahman

Stayed 1 night in Feb 2026

6/10 Okay

DAWN

Stayed 1 night in Feb 2026

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio en general. Gracias
Stayed 2 nights in Feb 2026

6/10 Okay

Gerardo, West Roxbury

Not too noisy and toilets to be working
Stayed 3 nights in Nov 2025

10/10 Excellent

George

Stayed 1 night in Jan 2026

10/10 Excellent

LUIS

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and jose at the front desk was very kind amd helpful and at the breakfast department he was great.
Stayed 2 nights in Jan 2026

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Room was in good condition after we switched from the 1st one. Walls are dirty. No vending machines or snacks available for purchase.
Stayed 4 nights in Jan 2026

6/10 Okay

JENNIFER

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The staff was nice. The bathroom was clean, the beds were comfortable. The walls were dirty. Room was never clean the 4 nights we were there. I put the sign on the door twice, one day was off limits.
Stayed 4 nights in Jan 2026

10/10 Excellent

abigail

Stayed 1 night in Jan 2026

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Missed breakfast, but check-in and check-out were all pretty seamless. The facility is dated, but we'll taken care of. Front desk person visible at all times and friendly.
Stayed 1 night in Jan 2026

6/10 Okay

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Dayssoinae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Michael

Stayed 4 nights in Dec 2025

6/10 Okay

Stephanie

Stayed 6 nights in Dec 2025

10/10 Excellent

Valerie

Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Stayed 3 nights in Nov 2025

10/10 Excellent

Mackenzie

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Friendly front desk.
Stayed 2 nights in Nov 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

6/10 Okay

Teresa

Traveled with partner
Disliked: Property conditions & facilities
The Hotel had a terrible smell curtains in room where dirty and ripped up also towels where dingy children ran up and down hallway night and morning just came from father's Funeral wanted to rest had long day then they required deposit that was never mentioned iin booking.
Stayed 3 nights in Nov 2025