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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Free WiFi
$107
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Place, Big E
    ‪6 min walk‬
  • Place, Eastern States Exposition
    ‪4 min drive‬
  • Place, MGM Springfield
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Springfield West Inn

West Springfield hotel steps from Connecticut River
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Springfield West Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Reviews

Best Western Springfield West Inn Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 367 out of 1003 reviews
Rating 8 - Good. 336 out of 1003 reviews
Rating 6 - Okay. 160 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

Reviews

4/10 Poor

Julia

Stayed 1 night in Jul 2025

10/10 Excellent

Johnny, Kuna

Stayed 6 nights in Jul 2025

6/10 Okay

Melissa

Traveled with family and small children
You get what you pay
Stayed 1 night in Apr 2025

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were just finishing the lobby renovations when I arrived. It looks great. The facility is not new but they've done a great job and the rooms are nice. Helpful staff and a pretty decent breakfast which changes every day. Pool is not open. Easy-peasy parking right next to the lobby! Older female traveler - so that is important.
Stayed 5 nights in Jul 2025

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel. Under renovation. Nothing fabulous, nothing horrible.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Every morning it smelled like marijuana towels all had stains on them couldn't run the sink for more than 45 seconds without it filling up with water refrigerator didn't work all around bad experience will never go there again
Stayed 5 nights in Jun 2025

4/10 Poor

kym

Disliked: Cleanliness, staff & service

Try a hotel further down the road.

We were here for a tournament, selected by team travel agency. The hotel was under renovation. The pool was closed, which we were counting on for the team to relax after a day of games in the heat. There was no where for our team to socialize. Total disappointment. When I checked in with my daughter there were visible crumbs on the sheets and comforter, along with long black strands of hair visible on one of the pillows. There was a lamp with no bulb and missing the lamp shade. We had our room changed and the second room was better. The evening staff were very nice and did their best to accommodate us.
Stayed 1 night in Jun 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great job
Stayed 2 nights in Jun 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got pranked before we even checked in. Kinda funny. But renovations going on in lobby. Otherwise fine
Stayed 1 night in Jun 2025

6/10 Okay

Dayssoinae

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Tonia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the bathroom was not cleaned well. Also the temperature was difficult to regulate in the room making it either too hot or too cold.
Stayed 4 nights in Jun 2025

8/10 Good

Giovanni

Stayed 1 night in Jun 2025

6/10 Okay

Margaret

Traveled with partner
Liked: Staff & service
Large potholes all across the driveway. Facility appeared to be having some maintenance upgrades. Room was clean but you could tell there was a lot of wear. One lamp in the room didn't work. AC in the room was very loud when it cycled on, which caused sleep disruptions throughout the night.
Stayed 1 night in Jun 2025

4/10 Poor

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Victor, mercer island

Stayed 4 nights in May 2025

4/10 Poor

Brian

Stayed 1 night in May 2025

10/10 Excellent

Maria, Mahopac

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tamaya

Stayed 1 night in May 2025

8/10 Good

GLAYJOS

Liked: Cleanliness, amenities, property conditions & facilities
On a mano road, 5 mins car from a mall, good area, the property entrance under construction, parking lot is small, clean a renovated building. Basic Breakfast. In general pretty good
Stayed 1 night in May 2025

6/10 Okay

José

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I recently stayed at this hotel and found it to be a mixed experience. The property shows signs of wear and tear—peeling plaster, cracked toilet bowls, and aging doors detract from the overall ambiance. Additionally, the towels provided had noticeable stains, and the toiletries offered were of low quality. The napkin dispensers were mounted on the walls, which made it inconvenient to access them as needed. One notable safety concern was a large pothole in the middle of the road where rainwater drains, posing a hazard to pedestrians and vehicles alike. Despite these issues, the staff were exceptionally friendly and helpful, which made a positive impact on my stay. The hotel also offers a quiet environment, ideal for relaxation. With some attention to maintenance and updates, this hotel could become a more comfortable and enjoyable place to stay.
Stayed 1 night in May 2025

6/10 Okay

Jonathan

Quiet. Comfortable. Under renovation.
Stayed 2 nights in May 2025

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were all taped up and patched. Not painted. Homeless people living in tents on the property. Did not feel safe.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Christine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan of this property. It was a place to sleep.
Stayed 1 night in May 2025