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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Lobby
Free daily continental breakfast
Exterior
1 bedroom, desk, iron/ironing board, free WiFi
1 bedroom, desk, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Free WiFi
$107
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Big E
    ‪6 min walk‬
  • Eastern States Exposition
    ‪4 min drive‬
  • MGM Springfield
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Springfield West Inn

West Springfield hotel steps from Connecticut River
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Best Western Springfield West Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1004 reviews
Rating 8 - Good. 340 out of 1004 reviews
Rating 6 - Okay. 159 out of 1004 reviews
Rating 4 - Poor. 74 out of 1004 reviews
Rating 2 - Terrible. 63 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Stayed 1 night in May 2025

10/10 Excellent

Maria, Mahopac

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tamaya

Stayed 1 night in May 2025

8/10 Good

GLAYJOS

Liked: Cleanliness, amenities, property conditions & facilities
On a mano road, 5 mins car from a mall, good area, the property entrance under construction, parking lot is small, clean a renovated building. Basic Breakfast. In general pretty good
Stayed 1 night in May 2025

6/10 Okay

José

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I recently stayed at this hotel and found it to be a mixed experience. The property shows signs of wear and tear—peeling plaster, cracked toilet bowls, and aging doors detract from the overall ambiance. Additionally, the towels provided had noticeable stains, and the toiletries offered were of low quality. The napkin dispensers were mounted on the walls, which made it inconvenient to access them as needed. One notable safety concern was a large pothole in the middle of the road where rainwater drains, posing a hazard to pedestrians and vehicles alike. Despite these issues, the staff were exceptionally friendly and helpful, which made a positive impact on my stay. The hotel also offers a quiet environment, ideal for relaxation. With some attention to maintenance and updates, this hotel could become a more comfortable and enjoyable place to stay.
Stayed 1 night in May 2025

6/10 Okay

Jonathan

Quiet. Comfortable. Under renovation.
Stayed 2 nights in May 2025

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were all taped up and patched. Not painted. Homeless people living in tents on the property. Did not feel safe.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Christine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan of this property. It was a place to sleep.
Stayed 1 night in May 2025

10/10 Excellent

Anderson Nutrition

Stayed 2 nights in May 2025

10/10 Excellent

Diane, andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were top notch, nothing pretencious. Staff were all very helpful and pleasant.
Stayed 1 night in May 2025

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

richard

Stayed 2 nights in Apr 2025

10/10 Excellent

Nicholas

Traveled with family

Good

Was there while my family member is in hospital
Stayed 1 night in May 2025

10/10 Excellent

Allison

Stayed 1 night in Apr 2025

8/10 Good

Nancy, Lubbock

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old, rundown, smell, torn curtains. Check in lady was rather rude. Later when we found the a/c was making a terrible noise and couldn’t sleep, her replacement, a young man, was very understanding and helpful. Got us another room and checked it out first. Very friendly and helpful. We only saw 2 cars - thought it was us and the worker. Signs said they are remodeling but we saw no signs as we were there on a Sunday. Remodeling is good - this BW is not pinpoint standards of most we stay in. Disappointed but only stayed 1 night. Cannot recommend.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 1 night in Apr 2025

10/10 Excellent

Arthur

Stayed 1 night in Apr 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and close to the airport.

Quick stay before a flight out of Toronto. Room was super comfortable and as a bonus we were able to park our car for the week while we were away.
Stayed 1 night in Feb 2025

6/10 Okay

Alexandra

Disliked: Property conditions & facilities
Room was clean, staff were nice. The hotel itself is currently under construction-the vending machines were out of service, and the window unit was extremely loud every time that it went on. Close to a lot of great restaurants
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my third stay, the hotel appears to have been renovated recently, at least the 3rd floor where I stayed. Very quiet and clean room. Comfortable stay.
Stayed 1 night in Apr 2025

8/10 Good

Shawn, Clarksburg

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations yet was still clean and incredibly quiet with all the work going on. We had an updated room that reflected the improvements done— would stay again in a heartbeat.
Stayed 1 night in Apr 2025

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, room comfort

Good bang for your buck

Decent place for the price. Room was clean, carpets were fairly new. Overall it was pretty quiet so I slept good. Breakfast was also good for grab and go.
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Stayed 1 night in Apr 2025