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Candlewood Suites West Springfield by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

A multi-story hotel with a modern facade, large windows, and a well-lit entrance.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.
A swimming pool with a blue interior, surrounded by lounge chairs and a tiled floor.
A hotel lobby with a reception desk, two sofas, a coffee table, a TV, and artwork on the walls.
A hotel room with a dining area, a sofa, a TV, and a kitchen area with a stove.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $141
includes taxes & fees
Oct 6 - Oct 7

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Eastern States Exposition
    ‪16 min walk‬
  • Place, Connecticut River
    ‪1 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds

A hotel room with two beds, a desk with a chair, a television, a kitchenette, and a framed picture on the wall.

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Studio Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About this property

Candlewood Suites West Springfield by IHG

West Springfield hotel with coffee shop/cafe
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a coffee shop/cafe, and a hot tub are onsite. Weekly housekeeping is available.
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Candlewood Suites West Springfield by IHG provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A 24-hour business center is on site.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers barbecue grills, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Candlewood Suites West Springfield by IHG has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 929 reviews
Rating 8 - Good. 256 out of 929 reviews
Rating 6 - Okay. 104 out of 929 reviews
Rating 4 - Poor. 50 out of 929 reviews
Rating 2 - Terrible. 44 out of 929 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a cosy home away from home not your regular hotel room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is perfect the room are clean comfortable clean bathroom.
Stayed 1 night in May 2026
Verified review

8/10 Good

Selwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, reasonable place to stay a night
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rufus Carter Price

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Some of the visitors were a little sketchy. Not sure if this was a coincidence. Room was clean but showed its age. Good stay overall
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kelibeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, amenities
The room was clean and staff very nice.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in May 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my stay at that hotel in Northampton, this was a welcome change. I didn't feel weird about how clean the bed really was before I got in it. Everything was clean. The staff was friendly and helpful. (And it was cheaper!) It's conveniently located to lots of restaurants, fast food and shopping. True, it's a 15 minute drive from Northampton, but my next trip out to Noho, I'll stay here.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Shyravia

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Taiena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Micqueale

So nice
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2026