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Comfort Inn & Suites West Springfield

Property class: 2.5

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Lobby
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
$126
includes taxes & fees
Apr 19 - Apr 20

Explore the area

View in a map
106 Capital Drive, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪2 min walk‬
  • Place, Riverdale Shops
    ‪16 min walk‬
  • Place, Cinemark West Springfield 15
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(38 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Red Roof Inn PLUS+ West Springfield
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  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,000 reviews
Red Roof Inn PLUS+ West Springfield

About this property

Comfort Inn & Suites West Springfield

West Springfield hotel with indoor pool
This hotel features an indoor pool, a hot tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Inn & Suites West Springfield offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
Comfort Inn & Suites West Springfield features an indoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. This West Springfield hotel also offers gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Inn & Suites West Springfield has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 927 reviews
Rating 8 - Good. 292 out of 927 reviews
Rating 6 - Okay. 172 out of 927 reviews
Rating 4 - Poor. 101 out of 927 reviews
Rating 2 - Terrible. 53 out of 927 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Tetyana

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel
Stayed 1 night in Jan 2026

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy but the hot tub got super crowded at one point and people would not leave! Other than that everything else was pretty good! Staff is amazing
Stayed 2 nights in Dec 2025

10/10 Excellent

Crystaline

Traveled with family
Liked: Cleanliness, staff & service, amenities
I live it it was clean pool was hot
Stayed 1 night in Jan 2026

2/10 Terrible

Roberto

Stayed 1 night in Dec 2025

2/10 Terrible

mark

Traveled with partner
Disliked: Cleanliness, amenities
The hot tub was not even warm. They closed the breakfast at 8:45am, people we coming in and they turned them away.
Stayed 1 night in Dec 2025

6/10 Okay

Amy

Business traveler, Traveled with family
Room was ok. A little outdated, but clean. Bathroom was not up to standard. Shower hot water would not work. Breakfast was ok, but not a ton of options. Every single yogurt was out of date. Staff was informed and she was very apologetic and removed all of them and threw them away. Pool and hot tub were nice
Stayed 1 night in Dec 2025

10/10 Excellent

Shareen

The staff at check in was personable and highly professional.
Stayed 1 night in Nov 2025

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One word. Cockroach.
Stayed 1 night in Nov 2025

10/10 Excellent

Igor, Lake Forest

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Nov 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

8/10 Good

Ricki

Traveled with family
Liked: Cleanliness, amenities
When I checked in the lady at the front desk went above and beyond. She was wonderful. The room was clean. The pool area was in good condition and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Hot tub and comfy beds
Stayed 1 night in Nov 2025

10/10 Excellent

Janell

Stayed 1 night in Nov 2025

10/10 Excellent

Daniel, Alexandria

Stayed 3 nights in Oct 2025

10/10 Excellent

Stephany

Stayed 1 night in Nov 2025

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bed was heavenly, the people staffing the front desk were friendly and helpful, and the breakfast buffet had everything you could want.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kerry

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, clean staff was very very friendly
Stayed 1 night in Oct 2025

8/10 Good

Rosanna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room, breakfast was good but ended too early. Stayed two nights and was quiet and good location
Stayed 2 nights in Oct 2025

10/10 Excellent

Emanuel

Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was ok. Nothing abnormal. Breakfast was great. Room was fine.
Stayed 1 night in Oct 2025

10/10 Excellent

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Robin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. Room could use some updates, old and damaged. Main complaint was bathroom smelled like urine and was not very clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Oct 2025

8/10 Good

Kathleen

Stayed 1 night in Oct 2025