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Comfort Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Inn & Suites

Indoor pool
Lobby
Lobby sitting area
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade) | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Housekeeping
  • Parking included
  • Laundry
  • Air conditioning

Explore the area

Map
106 Capital Drive, West Springfield, MA, 01089
  • Olympia Ice Center
    1 min walk
  • Big E
    5 min drive
  • Holyoke Mall
    5 min drive
  • Springfield, MA (CEF-Westover Metropolitan)
    18 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade) | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn West Springfield

Pool
Breakfast included
Parking included
Free WiFi
3.5 out of 5, Good, (1005)
The price is $110
per night
$126 total
includes taxes & fees
Jan 6 - Jan 7
Quality Inn West Springfield

About this property

Comfort Inn & Suites

West Springfield hotel with indoor pool
This hotel features an indoor pool, a spa tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.
Comfort Inn & Suites features an indoor pool and a spa tub. Public areas are equipped with complimentary wireless Internet access. This West Springfield hotel also offers gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Comfort Inn & Suites has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 251 out of 779 reviews" "
Rating 8 - Good. 259 out of 779 reviews" "
Rating 6 - Okay. 151 out of 779 reviews" "
Rating 4 - Poor. 87 out of 779 reviews" "
Rating 2 - Terrible. 31 out of 779 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.
Stayed 1 night in Sep 2024

8/10 Good

JAMES M

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was better than most motel offerings.
Stayed 2 nights in Sep 2024

10/10 Excellent

william

Stayed 1 night in Sep 2024

4/10 Poor

Sarai

Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, amenities
Staff was friendly , beds were comfy . Great hotel
Stayed 7 nights in Sep 2024

8/10 Good

James

Liked: Staff & service, amenities
The room was clean as well as indoor common areas, but the pool area, outside sun patio and the exterior of the hotel itself could use a good power washing. The hotel is in a commercial / professional office complex across from an indoor ice rink but is quiet and safe at night.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

6/10 Okay

Heidi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
hotel with a perk of indoor pool. That said back door was unlock, around midnight a fight broke oit in hallway which resulted in 4 cops and ambulance showimg up. There was an arrested, then people lingeared in parking lot making nervous about my car.
Stayed 1 night in Sep 2024

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Pamela

Stayed 4 nights in Aug 2024

8/10 Good

Keno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a super great stay! Only negative was I called for a late checkout and was told yes then the hotel got mad at me for not knowing it. It was clean the the tv’a worked.
Stayed 1 night in Aug 2024

6/10 Okay

Danielle

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t love a few cleanliness aspects of the room/pool but as a mom with her kiddos I’d say it was a great environment. Better structure around the waffle maker would be cool. I couldn’t leave my 4 & 6 yr old at a table alone with that many people bustling about. We waited well over an hour for a darn waffle.
Stayed 3 nights in Aug 2024

6/10 Okay

Chris

Liked: Staff & service
Our room had a really really bad smell. There were a couple bugs in the room as well. Breakfast and pool were good and staff were friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for our weekend trip
Stayed 2 nights in Aug 2024

10/10 Excellent

Noel

Traveled with partner
Liked: Amenities
Very good
Stayed 2 nights in Aug 2024

4/10 Poor

ohmar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Water mold or something in the air
Every room smells like water mold the pool was disgusting everything else was good ,it was clean,workers were great breakfast was ok
Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This property had good ratings on Expedia for cleanliness but we did not find that to be the case. The property is badly in need of updating. Our bathroom was not very clean and there was no light in the shower at all. The room was dark and dingy, and late on our second night there, we found that there were bugs on the ceiling, dropping stuff onto the bedside table below. We informed the staff in the morning and were able to get one night (out of 2) refunded (later, via Expedia -we had no problem at all dealing with them and getting the refund.). Breakfast was okay, but crowded - not enough places to sit. Gym was pretty good - a few machines and free weights. We didn't use the pool, so I can't comment about that. The hallways were dark and they had scent machines trying to make things smell better, but the scent being pumped in was overwhelming. There were people smoking weed on a bench right outside the back door, which we had to keep walking past to get to and from our room. Wanted to use the laundry room, but there was only one washer and one dryer and people waiting, so we drove to a local laundromat to do our laundry instead. There is a Friendly's just down the road, as well as a GREAT donut spot called Donut Dip. Overall, the general area seemed safe enough, but this place is badly in need of a deep cleaning and an update.
Stayed 2 nights in Jul 2024

8/10 Good

DANIEL, Austin

Liked: Cleanliness, staff & service
Quiet location
Stayed 2 nights in Jul 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

David

Traveled with group
Liked: Amenities
Nothing fancy but it was clean and the bed was comfortable. Lemonade in the lobby was a nice touch
Stayed 2 nights in Jul 2024

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service
The front desk agent was very nice. She checked us in qickly. She upgraded us as I am a Choice member. She gave directions and information on the surrounding area. The continental breakfast was great and lots of options.
Stayed 1 night in Jul 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked how close it was to six flags, but the room was not very clean and had a funky smell.
Stayed 2 nights in Jul 2024

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying here. Close to springfield great restaurants around the area as well. The staff is very friendly and helpful.
Stayed 3 nights in Jul 2024