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Hampton Inn West Springfield

2.5 star property

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Photo gallery for Hampton Inn West Springfield

Lobby
Seasonal outdoor pool
Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Housekeeping
  • Pet friendly
$121
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Big E
    ‪2 min drive‬
  • Place, MGM Springfield
    ‪6 min drive‬
  • Place, Eastern States Exposition
    ‪6 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room

Standard room | In-room safe, desk, blackout drapes, iron/ironing board

Standard room

7.8 out of 10
Good
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for 1King study sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Hampton Inn West Springfield

West Springfield hotel close to Big E
This hotel features a fitness center, a 24-hour business center, and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Hampton Inn West Springfield features a fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Reviews

Hampton Inn West Springfield Reviews

8.2

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 475 out of 1007 reviews
Rating 8 - Good. 290 out of 1007 reviews
Rating 6 - Okay. 131 out of 1007 reviews
Rating 4 - Poor. 64 out of 1007 reviews
Rating 2 - Terrible. 47 out of 1007 reviews

Reviews

10/10 Excellent

Caroline

Stayed 1 night in Apr 2025

10/10 Excellent

ADANMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping area
Stayed 3 nights in May 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and the bed and quilt and pillows are excellent. I with you had a nondairy milk for coffee and cereal at breakfast such as soy, oat, or almond milk.
Stayed 1 night in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Traveled with family

Service

We had a fun time. Some housekeepers refused to provide us with towels even though we did not need their service. The breakfast was not the greatest and the male service was terrible, NOT VERY FRIENDLY AND WAS EYEING US THE ENTIRE TIME MAKING our toast and serving ourselves
Stayed 7 nights in Jul 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay

Only issue is housekeeping knocking on my door before i got up.
Stayed 1 night in Jul 2025

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was not as good as we would have liked. Chicken sausage just does not make it.
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 2 nights in Jun 2025

8/10 Good

Sue

Stayed 1 night in Jul 2025

10/10 Excellent

Analise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Luigi

Stayed 4 nights in Jun 2025

6/10 Okay

Norma

Stayed 3 nights in Jun 2025

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells like wet dog every time I stay here.
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Erin B.

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Hampton Inn West Springfield was okay for a short stay. The staff was friendly and check-in was easy. The room was clean, but a bit dated and could use some updates. Breakfast was decent but got crowded and some items ran out. The location is convenient, but highway noise was noticeable at night. Overall, not bad, but not great either.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Stayed 1 night in Jun 2025

10/10 Excellent

Elisa

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Pool

La piscina se encontraba muy sucia para mi gusto. Pool was not clean
Stayed 1 night in Jun 2025

6/10 Okay

Ningsheng

Traveled with partner
Disliked: Property conditions & facilities
The staff is good but the room is not. The first room had water issue and 2nd is better but it is almost same
Stayed 1 night in Jun 2025

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Jun 2025

4/10 Poor

Jordyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our hotel room was not very clean. Mold in areas but we unfortunately only noticed it after the kids had fallen asleep from a long day of traveling.
Stayed 1 night in Jun 2025

10/10 Excellent

Luigi

Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025

6/10 Okay

Dena

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Audra

Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025