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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
$87
includes taxes & fees
Feb 1 - Feb 2

Explore the area

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1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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Exterior
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About this property

Quality Inn West Springfield

West Springfield hotel close to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 315 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 203 out of 1001 reviews
Rating 4 - Poor. 127 out of 1001 reviews
Rating 2 - Terrible. 130 out of 1001 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cristine, Oakland Gardens

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel July 4th weekend and when we came it looked nothing like the pictures and was very dangerous looking. I rebooked for this past weekend not realizing it was the same hotel, seeing great reviews on Expedia. I googled the address the day before and saw a bunch of negative reviews on Google and 4 reviews in the last 2 months for bed bugs from different reviewers. The hotel would not refund my money and I rebooked another hotel. Expedia needs to show reviews like bed bugs and additionally a hotel that has bed bugs should not be allowed on expedia until they show evidence of cleaning the place and that the situation has been remedied. I drove past it twice on my trip and looks just as derelict as it had previously. Expedia needs to put up front reviews that are negative up front.
Stayed 2 nights in Oct 2025

8/10 Good

Shaun

Liked: Cleanliness, staff & service, room comfort

Great hotel for a cheap night passing through town

Over all great stay. Looking for a decent place to overnight traveling back home from a vacation. Check in process was easy and greeting immediately with a friendly staff member who appeared to be training but still very efficient at their job. We were giving directions to the elevators and went up to our room. The room was clean the furniture inside had some wear and the desk had some damage along with the night stand. Beds were surprisingly comfortable yet bouncy. A single king or even single queen optioned room would have been great but 2 queens just mean more room to spead out. The batroom was large, bright and clean there was shampoo and conditioner in the shower but no body wash it seemed that was on the wall by the sink for whatever reason. I always bring my own however so that didnt affect me or my wife. Room seemed quiet aside from the batroom where I could hear the neighbors activites and the door to the balcony(which was about big enough to fit 2 people standing) The breakfast was not a strong point for me. But others seemed to enjoy it. Overall if i had to stay here again for a single night I would.
Stayed 1 night in Oct 2025

6/10 Okay

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Close to the freeway and very noisey. Insulation is poor.
Stayed 1 night in Oct 2025

8/10 Good

Barry

Traveled with family

Basic

Good acommondations for the price
Stayed 4 nights in Oct 2025

10/10 Excellent

carlos

Stayed 1 night in Oct 2025

10/10 Excellent

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed was comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Juwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Don

Stayed 1 night in Oct 2025

6/10 Okay

Adnan

Stayed 1 night in Sep 2025

6/10 Okay

Paul, Stratford

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Older, dated girl in West Springfield. Could use some updates. Strange layout, long walk to elevator , breakfast room being locked door. Breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the room clean stuff friendly for office friendly
Stayed 2 nights in Oct 2025

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Not my usual chain but I didn’t feel uncomfortable or unsafe in the hotel. Run down for sure but my room was very clean. The gym was operational and so were the elevators. Breakfast was the usual waffles, coffee, yogurt spread. Disappointed that Expedia overcharged me.
Stayed 2 nights in Oct 2025

10/10 Excellent

antonio

Stayed 5 nights in Sep 2025

6/10 Okay

Michael

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Proximity to retail restaurants
Stayed 1 night in Sep 2025

10/10 Excellent

jennifer

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 1 night in Sep 2025

8/10 Good

Jenna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We stay here often and it does exactly what we need it to do! Staff was super friendly and breakfast was good! We didn't love the intense weed smell outside the building and our room definitely had some stains on the curtains, but everything else was really great!
Stayed 1 night in Sep 2025

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. From the lobby to the bathrooms, there is no dirt visible. The furnishings, towels, sheets are not top quality, but are nicer than
Stayed 2 nights in Sep 2025

8/10 Good

Carlos

Liked: Cleanliness
Close to the Casino but dated
Stayed 1 night in Jul 2025

6/10 Okay

Christine

Stayed 1 night in Sep 2025

8/10 Good

Judith

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great with a good variety of foods available, Our room only had one chair meaning one of us had to sit on the bed. I have spinal issues and my husband has mobility issues. A second chair would have been appreciated.
Stayed 2 nights in Sep 2025

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay. As soon as we drove into the parking lot i was worried about our safety safety.
Stayed 2 nights in Sep 2025

6/10 Okay

Tam

Stayed 3 nights in Aug 2025

8/10 Good

Doug

Stayed 1 night in Sep 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient nice cozy hotel with breakfast included and spacious rooms.
Stayed 1 night in Sep 2025