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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Check-in/check-out kiosk
Exterior
Desk, blackout drapes, soundproofing, iron/ironing board
Free daily buffet breakfast
Seasonal outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Pet friendly
  • Gym
  • Parking included
$101
includes taxes & fees
Oct 5 - Oct 6

Explore the area

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1150 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Eastern States Exposition
    ‪7 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.4 out of 10
Good
(53 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(76 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn West Springfield

West Springfield hotel close to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 313 out of 1006 reviews
Rating 8 - Good. 238 out of 1006 reviews
Rating 6 - Okay. 202 out of 1006 reviews
Rating 4 - Poor. 128 out of 1006 reviews
Rating 2 - Terrible. 125 out of 1006 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dalila

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The pool is outdoors but in an extended tent. You get what you paid for.
Stayed 1 night in May 2025

10/10 Excellent

Ian

Good value for money
Stayed 1 night in Jun 2025

6/10 Okay

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3pm, got there at around 4:30pm and room was still not available, a little annoyed that I had to wait to have a room ready. I know the the guy at the receptionist was getting overwhelmed and frustrated over the fact that there were people waiting for rooms and honestly he managed amazingly. But the fact that I got there 1h30 after check in time and there wasn’t a room available is a little unacceptable
Stayed 1 night in Jun 2025

6/10 Okay

jenna

Traveled with partner
Liked: Cleanliness
Room was clean. Bed was pretty comfortable. Road noise and hallway noise was *loud*, definitely no real efforts to quiet them either. Water pressure in bathroom was ehh (very hard to rinse hair), and took a while to get warm. Breakfast had a single thing I could eat, as a gluten free person, an orange... not even a single dry cereal that was GF.
Stayed 1 night in Jun 2025

2/10 Terrible

Carrie

Traveled with family
Disliked: Amenities, property conditions & facilities
It was absolutely filthy!! Woke up to bed bugs in the bed my son was in! I am absolutely disgusted!
Stayed 1 night in Jun 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service
interior of elevators seemed unclean in contrast with the rooms and lobby. Large windows in the rooms needed to be washed. Breakfast was fairly complete but attendant had difficulty keeping all stations re-supplied. Rush of people near closing time made the breakfast room seem a bit chaotic and disorganized...Lobby attendant was efficient and pleasant.
Stayed 1 night in May 2025

6/10 Okay

Roxanne

Stayed 5 nights in May 2025

10/10 Excellent

Ilene's

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Lawrence

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very noisy at night, with the neighbours running up and down the corridor and jumping around the room till past midnight, no night security presence. There were Bed Bugs too, and I have been bitten over a dozen times. This is NOT quality!
Stayed 2 nights in May 2025

10/10 Excellent

Karla

Liked: Cleanliness
Stayed 1 night in May 2025

6/10 Okay

Tabatha, Salem

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I have mixed reivews for this property. Parking: East to find and access, plenty of parking. However, lot has several pot holes, is full of local "undesirable". Rooms: Very clean. All newly redone. Microwave, coffee macjine, and frig worked grt. Hotel right off HW. So all rooms very loud from HW traffic. Lots of locals around area outside and inside. Pool: I did not used but aparently is often closed and used by locals..unsure. Breakfast: ice breakfast. Hot, multiple selections. Gym: Min equipment and very small room. But does do the job. Staff: Main staff very nice and accomidating.
Stayed 2 nights in May 2025

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice-everything was clean.
Stayed 1 night in May 2025

10/10 Excellent

Richard, Princeton

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was closed. One of the main reasons why I chose the resort was the pool. Everything else was fine.
Stayed 1 night in May 2025

6/10 Okay

Elline Mae

Traveled with family
A bit difficult to get to. If you miss the turn, you'll have to spend another 3 minutes on the getting back to that turn. Good staff, average rooms, average amenities.
Stayed 2 nights in May 2025

6/10 Okay

Neysa

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Magdalena

Stayed 1 night in May 2025

8/10 Good

Laurann

Stayed 3 nights in May 2025

10/10 Excellent

S

Stayed 1 night in May 2025

6/10 Okay

Christine

Stayed 2 nights in May 2025

6/10 Okay

Rose

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for two nights, and unfortunately, it did not meet our expectations. The building feels outdated and musty compared to other Quality Inn locations we’ve visited. It is in serious need of renovations, both inside and out. The lobby appears worn and could benefit from an upgrade. Breakfast was average, and the room lacked adequate lighting, making it feel dark. Additionally, the shower was outdated, with a showerhead that had little to no water pressure. Regrettably, I wouldn’t recommend staying at this location, as there are much better hotel options in the vicinity.
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
The rooms were very clean as was the whole building. The room I was in was in heavy need of updating. The king sized bed was on the floor and dipped, the pillows looked like they were for a twin sized bed, the chair had all sorts of rips and the cabinets had dings. That being said, I would stay there again because it was so clean and the staff was great.
Stayed 2 nights in May 2025

6/10 Okay

Alexsandra, Salem

Disliked: Cleanliness, property conditions & facilities
People selling drugs and arguing and hanging out around the building not very clean or peeling
Stayed 1 night in Apr 2025

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, excellent restaurant right next door! Good breakfast, convenient parking. Highway right nearby so you do hear traffic, but not bad. Room and building relatively basic but nice, rooms clean. We intend to come back!
Stayed 2 nights in May 2025

2/10 Terrible

Haley

Disliked: Cleanliness, property conditions & facilities
It looks like the rent the rooms weekly/monthly, the peiple living there are just hanging out in the hallways and around the property. It was very dirty inside and outside if the room. Everything was sticky and it had an awful smell.
Stayed 2 nights in May 2025