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Quality Inn West Springfield

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn West Springfield

Lobby
Seasonal outdoor pool
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Housekeeping
  • Breakfast included
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Olympia Ice Center
    8 min walk
  • Big E
    3 min drive
  • Holyoke Mall
    4 min drive
  • Springfield, MA (CEF-Westover Metropolitan)
    18 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Best Western Springfield West Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very Good, (1002)
The price is $93
per night
$107 total
includes taxes & fees
Jan 6 - Jan 7
Best Western Springfield West Inn

About this property

Quality Inn West Springfield

West Springfield hotel walkable to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • Shopping mall
  • TV in common areas
  • Vineyard
  • Ziplining

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 299 out of 1005 reviews" "
Rating 8 - Good. 259 out of 1005 reviews" "
Rating 6 - Okay. 197 out of 1005 reviews" "
Rating 4 - Poor. 128 out of 1005 reviews" "
Rating 2 - Terrible. 122 out of 1005 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tracy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t stay at hotel because the rooms were disgusting ! One smelled like vomit, other had ants the other had food in it from a previous tenant. When brought up with the front desk they were annoyed and didn’t want to get a clean room or help. They were very dismissive. Went to get a refund because literally didn’t stay there and the manager denied it using the reason we book the wrong room. Which isn’t true and bas nothing to do with anything. Especially since it was disgusting. Don’t ever stay here!
Stayed 4 nights in Sep 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was a bit unkept. Property needs some work.
Stayed 1 night in Sep 2024

4/10 Poor

Genny

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Avoid
The hotel itself was very rundown. It smelled of mold. The room was disgustingly dirty. There looked to be blood on one of the walls in the bathroom. There is mold in the shower smelled in the room curtains had stuff all over them. Not sure what it actually was not sure if I want to know either. The beds were comfortable were comfortable. The sheets appeared clean, but I did not get a good nights sleep because I was kind of grossed out. The hotel is reasonably price and that is why we chose to stay there and it didn’t have horrible reviews, but I would never go back.
Stayed 3 nights in Sep 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Sep 2024

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Sep 2024

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Exceeded expectations...
Stayed 1 night in Sep 2024

2/10 Terrible

Zachary

Stayed 1 night in Aug 2024

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Crystal

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and convenient location
Stayed 1 night in Aug 2024

6/10 Okay

Ted

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The main hallways were dirty, worn and not well kept up. The room faced the highway and was noisy, however was clean and comfortable despite the electrical system for the bedside light and clock radio did not work right.
Stayed 1 night in Aug 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Property was just 20 min away from six flags and very convenient. Crumble cookies etc
Stayed 2 nights in Aug 2024

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was not exactly as pictured. Definitely not as nice as pictures showed. The elevator was tiny. When we finally got to our room we turned on the light and walked out of the room within minutes. There was black mold all over the ceiling. The room was awful. Anything that was wood had words or scratches carved in it. We checked in and were checked out within a half hour looking for a new hotel. Gross.
Stayed 1 night in Aug 2024

10/10 Excellent

joao paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Quality Inn! Good Breakfast too!
I stay here a couple of times a year when visiting Six Flags New England which is ~10 minutes away. I love the Tokyo restaurant next door and always dine there when staying here as it is convenient and the food is delicious! The only thing I don't like is this hotel has a few too many rules/signs, like "Don't pick the flowers" and a new one this visit that you can't bring food from breakfast area back to your room. I usually don't do that and the breakfast area has plenty of seating but odd to ban that. A woman brought some cats to the breakfast room so that was an interesting experience, luckily I am not allergic. Check in took a bit as the touchscreen didn't work, so I had to sign a paper instead, but staff was friendly, and in morning, a friendly older gentlemen let me extend my check out from 11am to noon, which was greatly appreciated! I believe I had room 521, they honored my request for a top floor room, towards the back (more quiet) and I only occasionally heard neighbors and not too late into the night. The room was in good condition, only desk drawers were misaligned, and a lamp had to be unplugged to turn off, but otherwise everything was fine. The shower was dark and I think a light on ceiling was missing. Beds were comfortable, one had a stain on sheet, but otherwise was fine, AC was off on arrival but quickly cooled the room. Breakfast was good, eggs and sausage were tasty, as was the strawberry waffle. I recommend this hotel to others and will return!
Stayed 1 night in Aug 2024

8/10 Good

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - the stay was all right. We didnt have a totally restful night as the bed was stiff and there were various kids running up and down the hallways yelling all night. Breakfast was decent and plentiful - HOWEVER THEY WILL NOT DISCLOSE THE FOLLOWING, beware that part of this property is dedicated to a "rehabilitation program" (aka halfway house) this was confirmed by locals who worked in neighboring stores as well as 2 police cars escorting people into the property with what looked like all their belongings. They will absolutely not disclose this to you at the front desk. All that aside, friendly staff and our room had an updated bathroom - which was nice
Stayed 1 night in Sep 2024

8/10 Good

John

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

Yaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Its quiete and clean
Stayed 1 night in Aug 2024

4/10 Poor

Ariane

Stayed 2 nights in Aug 2024

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It was loud and there was a stabbing while I was there
Stayed 1 night in Aug 2024