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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Check-in/check-out kiosk
Free daily buffet breakfast
Desk, blackout drapes, soundproofing, iron/ironing board
Seasonal outdoor pool
Exterior

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.4 out of 10
Good
(49 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(71 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn West Springfield

West Springfield hotel walkable to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 311 out of 1012 reviews
Rating 8 - Good. 241 out of 1012 reviews
Rating 6 - Okay. 206 out of 1012 reviews
Rating 4 - Poor. 132 out of 1012 reviews
Rating 2 - Terrible. 122 out of 1012 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Reynaldo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a horrible experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service
Courteous desk
Stayed 1 night in Apr 2025

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort

Room was fine but horrible breakfast experience!

I have stayed at this Quality Inn over a dozen times as I always stay here when in the area to visit Six Flags. I love the Japanese restaurant next door too! Check in was fast, the man at the counter wasn't overly friendly, but my request for a higher floor was granted, and I had room 415. My room had a broken desk lamp, the fridge was replaced and in a different part of the room, and my room was missing the table and chairs by the balcony. It also had a metal edge on the desk, to likely cover some wear and tear, and the furniture had some minor scuffs/issues. When I went to bed, this has never happened before, but it seemed statically charged, as with lights off, as I touched the sheets, it would light up in flashes, it was quite odd! The room was mostly clean, some crumbs here and there, but overall it was fine. Bathroom was clean and I see they have changed to the fill-able bottles in shower. Breakfast was a terrible experience. First off, now you have to use the room key to enter. It ends at 9am, I got there at 8:30 and there was NO hot food, no eggs, sausage, nothing... Waffle machine took 5 minutes to fill a cup of batter as it was nearly empty. A guest had to plead the young woman working breakfast for some milk for cereal. She then begins removing the muffins at 8:45am. I went hungry as I had 3 little muffins and 2 yogurts and called it quits and had to buy food after. A pitiful holiday breakfast filled with upset guests... May start staying elsewhere...
Stayed 1 night in Apr 2025

10/10 Excellent

Demetrica

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Neysa

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
For the price it was ok.
Stayed 2 nights in Apr 2025

6/10 Okay

Erin

Stayed 2 nights in Apr 2025

6/10 Okay

Alfred

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Needs freshening up. Our slider did not lock. Called the front desk and they brought a rod to put in the track to lock it The rolling cot we requested, you could feel all the metal springs in the mattress VERY hard to sleep on metal springs in your back.
Stayed 2 nights in Apr 2025

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, amenities
It was ok
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were really friendly but I did find it weird they needed a copy of my id and my kids names on the copy of my id . My shower was leaking and spraying all over the bathroom . Just didn’t get a comfortable feeling there and couldn’t wait to check out .
Stayed 2 nights in Mar 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, the staff are efficient and friendly and the hotel was easy to find with lots of parking.
Stayed 1 night in Mar 2025

6/10 Okay

genesis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet was dirty the rooms smell like smoke and cigarettes
Stayed 2 nights in Mar 2025

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

The smell was absolutely disgusting. The bathroom had mold in it. The top of everything wasn't clean. And of course there was no management on site. Won't let me post the pictures
Stayed 2 nights in Mar 2025

10/10 Excellent

Najia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Eric

Traveled with partner
The hotel was dingy, outdated and old. The room that we stayed in was decent but it could still have benefitted from updates
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Stayed 2 nights in Feb 2025

8/10 Good

luisa

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Check in was quick and front desk landy was very nice and friendly!
Stayed 1 night in Mar 2025

4/10 Poor

Heather

Traveled with family
Disliked: Amenities
The walls are paper thin. I heard my neighbors tv all night long.
Stayed 1 night in Mar 2025

8/10 Good

Rosetta

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

taheem

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Cristiane

Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2025