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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Lobby
Lobby
Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
1150 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪6 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Red Roof Inn PLUS+ West Springfield

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1000)
The price is $98
per night
$112 total
includes taxes & fees
May 20 - May 21
Red Roof Inn PLUS+ West Springfield

About this property

Quality Inn West Springfield

West Springfield hotel walkable to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Languages

Chinese (Mandarin), English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1003 reviews
Rating 8 - Good. 238 out of 1003 reviews
Rating 6 - Okay. 199 out of 1003 reviews
Rating 4 - Poor. 133 out of 1003 reviews
Rating 2 - Terrible. 123 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Amenities
Great
Stayed 1 night in Jan 2025

6/10 Okay

Teddy, Southampton

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast is until 10 am and at 930 I asked staff to replenish the breakfast and was told " I should've came on time" poor response. Will never stay here again
Stayed 1 night in Jan 2025

8/10 Good

Rufus

Stayed 3 nights in Jan 2025

10/10 Excellent

Bruce

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pleasant. The breakfast was small but very nice options. The location is central to a lot of shopping and a short drive to the fair grounds. My family and I were very happy with our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

neal j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was very nice. But there room was not clean
Stayed 1 night in Jan 2025

2/10 Terrible

JULISSA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool open
Stayed 1 night in Dec 2024

10/10 Excellent

Alexeev

Stayed 1 night in Dec 2024

10/10 Excellent

Doroth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely would go back and recommend

Very clean and comfortable l. Very quiet also. Breakfast was great kids loved it.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Kurt

Stayed 1 night in Nov 2024

4/10 Poor

Alexander

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in, I had asked politely for the news to be muted since the volume was high and specking of laws changing on the topic of having sex with an incapacitated body while I was with my 12 year old son. My request wasn’t received well and had to ask a second time for the audio to be muted and not just turned down as the associate did after the first time I asked. The cleanliness was awful. Woke up to a cockroach on the shower door. Odor of mildew or mold was present in the bathroom. Solicitors were present when leaving the hotel also. Overall terrible experience. I’ll never book there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Madan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Oct 2024

10/10 Excellent

kevin

Clean quiet good breakfast
Stayed 2 nights in Nov 2024

2/10 Terrible

Kerry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not SAFE! They have a section that is used for a HOMELESS HOSTILE, there was excessive drug use! The smell of Marijuana in my nonsmoking room was ridiculous. Very suspicious behaviors going on outside with a huge presence of car dates and workers in the lobby trying to pay cash for rooms! UNNACCEPTABLE!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Siri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was right next to the freeway, which normally is not a problem but this was next level. It was hard to find off the highway as it was divided and the turn/signage was not well marked, however it seems like the entire area was like that. Decent breakfast.
Stayed 1 night in Nov 2024

6/10 Okay

Cynthia, Fayetteville

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service
Poorly insulated for sound. Road noise and high winds very loud. Staff all very helpful and welcoming. Getting to the Inn is incredibly confusing for someone not familiar with the exit to rte 5 from 91 north
Stayed 4 nights in Nov 2024