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Red Roof Inn PLUS+ West Springfield

2.5 star property

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Photo gallery for Red Roof Inn PLUS+ West Springfield

Lobby
Exterior
Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi
Lobby
Pillowtop beds, desk, blackout drapes, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
$112
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
1254 Riverdale Street, West Springfield, MA, 01089
  • Place, Big E
    ‪3 min drive‬
  • Place, Baystate Medical Center
    ‪3 min drive‬
  • Place, MGM Springfield
    ‪6 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

Deluxe Room, 2 Double Beds (Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed (Smoke Free)

7.6 out of 10
Good
(54 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 1 King Bed, Accessible (Upgraded Bedding & Snack, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 1 King Bed (Upgraded Bedding & Snack, Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Pillowtop beds, desk, blackout drapes, free WiFi

Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free)

8.0 out of 10
Very good
(7 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Smoke Free)

Pillowtop beds, desk, blackout drapes, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn PLUS+ West Springfield

West Springfield hotel close to Big E
This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk, and a TV in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine. Weekly housekeeping is available.
Red Roof Inn PLUS+ West Springfield offers 111 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Red Roof Inn PLUS+ West Springfield features a vending machine, coffee/tea in a common area, and an ATM. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

Red Roof Inn PLUS+ West Springfield is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Built in 1988
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 28.61
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 28.61 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 3.37 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0007233250
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Red Roof Inn Hotel West Springfield
Red Roof Inn West Springfield
Red Roof Inn West Springfield Hotel West Springfield
Red Roof PLUS West Springfield Hotel
Red Roof PLUS West Springfield
West Springfield Red Roof Inn
Red Roof Inn PLUS West Springfield Hotel
Red Roof Inn PLUS West Springfield
Red Roof Plus West Springfield
Red Roof Inn PLUS+ West Springfield Hotel
Red Roof Inn PLUS+ West Springfield West Springfield
Red Roof Inn PLUS+ West Springfield Hotel West Springfield

Red Roof Inn PLUS+ West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 317 out of 1007 reviews
Rating 8 - Good. 216 out of 1007 reviews
Rating 6 - Okay. 183 out of 1007 reviews
Rating 4 - Poor. 142 out of 1007 reviews
Rating 2 - Terrible. 149 out of 1007 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Angie

Liked: Staff & service
Clean, but smells like stale pickles.
Stayed 1 night in Jul 2025

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
One my favorite plac
Stayed 1 night in Jul 2025

8/10 Good

jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Michelle

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was filth covering the chair, dirty bathroom, stuff on the floor behind the bed and table, broken phone covered in sticky stuff. The lady at the reception desk was rude and when I mentioned safety she said they have a lot of drug dealers and prostitutes. We didn't feel safe and left a full day early just so we wouldn't have to stay in that place a second night. Gross! DO NOT RECOMMEND!!!!
Stayed 2 nights in May 2025

6/10 Okay

J McCall

Liked: Staff & service, property conditions & facilities
The staff is nice and the property was well kept! The bed was comfy and even though you are on the 1st floor, it was not loud at all. The room floor was a little wet because of the AC (I hope) though so it wasn’t fun to walk around.
Stayed 1 night in Jun 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Amenities
Rooms were clean and the staff was nice.
Stayed 1 night in Jun 2025

6/10 Okay

Caridad

Liked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Jesse

Traveled with pets
It’s was dog friendly
Stayed 1 night in Jun 2025

2/10 Terrible

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Jun 2025

4/10 Poor

Laura

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Okay if it is your only option.

I stayed here when I went to a show at the Eastern States Expo. Normally I stay at the Residence Inn by Marriott, but it was booked so could only get one nite there.. Red Roof was just across the parking lot, so I booked 2nd nite there. Was told I could not check in early, it was pouring rain, and was also told I would only be able to wait in lobby 30 min. The rooms smelled like cheap perfume over musty odor. Would only go back if I had no option.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Amazing space clean and well maintained
Stayed 2 nights in Jun 2025

2/10 Terrible

Alizza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It should be more lit in the parking lot it was not safe. We did not receive the snacks that we paid for. Neighbors were loud at midnight blaring music. Room was dirty walked in the door to a spider web and hair all over the floor. Dead bugs on the bathroom floor and stains on the linen.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bit confusing first time entering the parking lot but other than that everything was fine
Stayed 1 night in Jun 2025

2/10 Terrible

Sheila

Pillows were flat, bed was lumy,r air conditioner was very loud, , not efficient , roomm carpet smelled of beer and piss. Paid a $50.00 fee, have to wait for it to be refunded? Never again, ashamed of you Expedia!
Stayed 1 night in Jun 2025

2/10 Terrible

Mallory

Stayed 1 night in Apr 2025

8/10 Good

Tara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All of the front desk reps were wonderful however we dealt with Deb and Jeffrey most and they were amazing. They were very professional but they were also pleasant and patient. Jeffrey always had a smile on his face and went above and beyond his front desk duties. Deb was very quick to assist with finding us better rates and resulted in us saving money. Because of the 2 of them we stayed at Red Roof instead of looking for a different property as we are in the process of finding a new residence and Red Roof is our home until then. Housekeeping and maintenance staff was also very professional and helpful. they have a great team.
Stayed 2 nights in May 2025

8/10 Good

Jillian

Traveled with family
Liked: Cleanliness, room comfort

Decent stay

It was a decent stay. We needed something fast during a weekend that was extremely hard to find a vacancy and they had one room left. The room was clean but the bathroom needs renovation. Desperately needs a new tub. It worked for what we needed for one night. There were only 2 bath towels in the room. I guess that is standard. We had 4 people in our party for the one room. I asked the gentleman at the front desk for 2 more towels and he was giving some push back about giving me extra. That was a turn off. I don't know, I am paying for my stay. Can I please have some extra towels??
Stayed 2 nights in May 2025

2/10 Terrible

Marlene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was musty, dirty, the mattress pad was full of stains! Absolutely horrible
Stayed 1 night in May 2025

4/10 Poor

Jabedur

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell and dirty.
Stayed 2 nights in May 2025

6/10 Okay

Heidi

Traveled with group
Disliked: Cleanliness

Okay stay, but no elevator if that's a necessity.

Had to use a wetted down hand towel to clean the pergo flooring. It felt tacky, and sticky as if it hadn't been cleaned in weeks.
Stayed 1 night in May 2025

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nicer
Stayed 2 nights in May 2025

4/10 Poor

Anita

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Danasia

Stayed 2 nights in May 2025

6/10 Okay

JERRY

Business traveler
Disliked: Staff & service
never changed anything for 1 nite. no fresch towels
Stayed 1 night in May 2025

6/10 Okay

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025