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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
The current price is $121
includes taxes & fees
May 24 - May 25

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

West Springfield hotel steps from Storrowton Village Museum
Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, multilingual staff, and express check-out. Onsite uncovered self parking is complimentary.

Baldwin Inn & Suites, SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 86 out of 182 reviews
Rating 8 - Good. 43 out of 182 reviews
Rating 6 - Okay. 25 out of 182 reviews
Rating 4 - Poor. 11 out of 182 reviews
Rating 2 - Terrible. 17 out of 182 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026

10/10 Excellent

Steven

Stayed 1 night in Feb 2026

6/10 Okay

Gerardo, West Roxbury

Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, bathroom light had a loud noise, toilet over flooded and walls were very thin you can hear all the noise, again it was ok
Stayed 2 nights in Feb 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Jan 2026

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean place, friendly staff. Loved everything but the fact not good place to stay with rambunctious 8 and 9 year old boys. Will definatly come back with spouse but not with kids in tow.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Yuliya

Stayed 1 night in Oct 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast like advertised.
Stayed 4 nights in Jan 2026

2/10 Terrible

Anthony

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so.
Stayed 1 night in Jan 2026

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025

4/10 Poor

Apostolos Paul

Tv wasn’t working, they had to fix it. Telephone was t working and breakfast was not available.
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again
Stayed 2 nights in Dec 2025

6/10 Okay

Penelope

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
No breakfast was an issue for me. If I had known ahead of booking, I would have brought some healthy alternatives!
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Nice front desk staff, Very clean. Bed could have been comfier
Stayed 2 nights in Nov 2025

4/10 Poor

Jay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
the shower had hair in it and the soaps where on the floor there was even hair in the bed
Stayed 1 night in Nov 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was recently refurbished but it was done with cheap materials. The bathtub was disgusting. Breakfast was literally stale muffins and burned coffee.
Stayed 1 night in Nov 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!
Stayed 4 nights in Nov 2025

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was pleasently surprised given the reviews. My only complaint would be the lack of elevator which I either missed on the description or couldnt find. Either way i would have requested a first floor room if I had realized. Both the receptionist and GM were incredibly pleasant. The beds were comfortable and clean, the wifi was functional, and it met our needs sans using the stairs which for the price point was refreshing. If I had to nit pick there was some incredibly minor maintence/paint upkeep that could be done but I have seen far worse at higher rated and more expensive hotels in the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marianna

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Stayed 1 night in Oct 2025