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Residence Inn by Marriott West Springfield

3.0 star property

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Photo gallery for Residence Inn by Marriott West Springfield

Exterior
Reception
Fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, desk, blackout drapes
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Kitchen
  • Pet friendly
  • Laundry
$143
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
64 Border Way, West Springfield, MA, 01089
  • Place, Big E
    ‪3 min drive‬
  • Place, Baystate Medical Center
    ‪3 min drive‬
  • Place, MGM Springfield
    ‪6 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking

Flat-screen TV

Studio, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(28 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, desk, blackout drapes

Suite, 2 Bedrooms, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout drapes

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout drapes

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 450 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Flat-screen TV

Suite, 2 Bedrooms, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 753 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, desk, blackout drapes

Suite, 1 Bedroom, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • 463 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott West Springfield

3-star West Springfield hotel close to Big E
An indoor pool, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas.

This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool.
Public areas are equipped with complimentary wireless Internet access. A business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an indoor pool, barbecue grills, and a picnic area. Parking is available onsite for a surcharge.

Residence Inn by Marriott West Springfield is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 7 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Uncovered self parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott West Springfield
Residence Inn Marriott Hotel West Springfield
Residence Inn Marriott West Springfield
Residence Inn West Springfield
Residence Inn Marriott West Springfield Hotel
By Marriott West Springfield
Residence Inn by Marriott West Springfield Hotel
Residence Inn by Marriott West Springfield West Springfield

Residence Inn by Marriott West Springfield Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 284 out of 509 reviews
Rating 8 - Good. 124 out of 509 reviews
Rating 6 - Okay. 52 out of 509 reviews
Rating 4 - Poor. 24 out of 509 reviews
Rating 2 - Terrible. 25 out of 509 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, had to ask for the room to get cleaned after a few days, but other than that, it was good. Decent hot breakfast.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ewa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for six days and enjoyed a cozy, clean apartment. Everything was spotlessly maintained, and we felt comfortable during our stay. The only issue was the bed, which was very soft and not ideal for me, as I experienced back pain each night. Aside from that, everything was wonderful. The breakfast lady was incredibly friendly and did a great job keeping the area tidy and organized. We had a lovely time and would definitely choose to stay here again.
Stayed 6 nights in Jul 2025

10/10 Excellent

Dhen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at a studio suite. It was very spacious and clean. The bed was comfortable. Some wear and tear seen in the bathroom. Breakfast was okay. It consisted of scrambled eggs, pork sausage, and breakfast sandwich. I could only eat the scrambled eggs since I don’t eat pork. TV channels didn’t seem to work at first, but it fixed itself. I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for an Extended Stay.

Our room was perfect for an extended stay! We had a toaster, microwave, dishes, stove, and dishwasher! Room was clean and the staff were super nice. I would stay again.
Stayed 6 nights in Jul 2025

8/10 Good

Jolyn

Stayed 1 night in Jul 2025

10/10 Excellent

Donald D

Stayed 2 nights in Jul 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

stephen

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Never cheaned my room after 7 days and asked for the manager to call me.. never heard from her.
Stayed 6 nights in Jun 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Marcy

Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the suite. The accommodations were exactly what we had hoped it to be. Our only problem we would like to pass on is we set the thermostat to 66 to cool off the room and it did not change from the 73. We are competely satisfied and would stay again. Thank you.
Stayed 1 night in Jun 2025

10/10 Excellent

Alicia Marie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lucy and Nick at the front desk were very professional and helpful. My son and I really enjoyed our stay
Stayed 7 nights in Jun 2025

10/10 Excellent

Joshue

Stayed 1 night in Jun 2025

10/10 Excellent

Ginnie

Stayed 1 night in Jun 2025

2/10 Terrible

precious

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Babette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable home atmosphere with living room and kitchen as well as separate bedrooms & baths.
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Stayed 2 nights in May 2025

10/10 Excellent

Aaysha

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Virgen

Liked: Cleanliness, amenities, property conditions & facilities
very clean the staff was very friendly i will
Stayed 2 nights in Jun 2025

10/10 Excellent

Virgen

Stayed 2 nights in Jun 2025