Search Deals on

Springs Vacation Packages

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

The service at the property was great! The rooms that were inside, pointing towards the courtyard were a bit loud at night. Other than that, the stay was perfect.

The place is good but staff are confused and the advert also should in your face show that its lodgings and not ideal for a solo traveler with unfriendly staff as well as being too far away from everything. Place is clean fit to have a car and be with someone. Staff transfer their fears to you and as solo you wonder also they are on guard for thieves when you are a client . Looks do indeed deceive