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This was a last minute booking for us. We booked 2 rooms. My hubby woke me up to complain about a small bug he found in our bed. I took a small video of it, thinking it might have come from the open window. The next morning, our son and girlfriend complained how “itchy” the sheets felt when leaving the area. I took another look at the video and looked up “bed bugs”. It looked like the same critter. I called the hotel to report our finding, but they were very dismissive.

This hotel kept our money and still hasn’t refunded us. We booked through Expedia and when we called to let them know that we were there to stay with them they said they didn’t have room for us , we’re trying to get our money back. They are not responding to us or to Expedia’s emails. All we want was a refund, terrible terrible customer service do not stay at this Hotel

Don't be put off by the external appearance - inside the hotel is well maintained, bright, clean and comfortable. The breakfast offer is limited but adequate and easy and the breakfast rooms a good size. Staff very helpful, and friendly. Well located near the train and bus stations (and with own car parking underneath for those who came by car like me) and a short and pleasant walk from the centre. Would recommend to anyone for a short stay in Pavia. Good value.

Staff was very friendly and accommodating

Fantastic hotel! Located very conveniently to so many great spots. The family room was ideal four our family of four with two teenagers. The staff was incredibly kind and the bar was beautiful. Highly recommend

Good value