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SureStay by Best Western Smithers

2.0 star property

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Photo gallery for SureStay by Best Western Smithers

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Exterior
Property amenity
Lobby
Free daily continental breakfast

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Air conditioning
  • Housekeeping
  • Parking included
$90
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
3984 BC-16 W, Smithers, BC, V0J 2N0
  • Place, Bulkley Valley Museum
    ‪5 min walk‬
  • Place, Smithers Golf & Country Club
    ‪2 min drive‬
  • Place, Ski Smithers
    ‪3 min drive‬
  • Airport, Smithers, BC (YYD-Smithers Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Kitchenette (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchen (Dining Table;Full Kitchen)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Kitchen (Full Kitchen)

  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchenette

Family Suite, Multiple Beds, Non Smoking, Kitchenette | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Family Suite, Multiple Beds, Non Smoking, Kitchenette

  • Sleeps 6
  • 3 Queen Beds

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About this property

SureStay by Best Western Smithers

Smithers hotel walkable to Bulkley Valley Museum
A restaurant, a 24-hour front desk, and free breakfast are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
SureStay by Best Western Smithers offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine and local meal delivery service. Onsite self parking is complimentary.

SureStay by Best Western Smithers has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.
SureStay by Best Western Smithers has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Capri Motor inn Smithers
Capri Motor Smithers
Capri Motor inn Hotel
Capri Motor inn Smithers
Capri Motor inn Hotel Smithers

SureStay by Best Western Smithers Reviews

Reviews

6.8
Rating 10 - Excellent. 124 out of 569 reviews
Rating 8 - Good. 178 out of 569 reviews
Rating 6 - Okay. 129 out of 569 reviews
Rating 4 - Poor. 65 out of 569 reviews
Rating 2 - Terrible. 73 out of 569 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Irene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised in pictures

They are in the process of renovating but the room we got was not as advertised. I had booked a room with 2 Queen beds and got a room with double beds. No headboard on the beds and walls were stained. The bedding was clean, bathroom sink and toilet were new. Breakfast room was not attended to very often, tables weren’t wiped and little or nothing was restocked. Was hard to even find as they have no signs.
Stayed 4 nights in Aug 2025

4/10 Poor

Kien, Windsor

Disliked: Cleanliness, property conditions & facilities
Room was unfinished.
Stayed 1 night in Aug 2025

6/10 Okay

Alex

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel that is being renovated and may turn out well - time will tell. The rate was very low which reflected the conditions. The room we got was ground floor as requested but unfinished, no hangers, no mirror and VERY poor breakfast. Probably the most basic limited breakfast i've ever experienced. We rebooked into a different motel for our next visit
Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Stayed 1 night in Aug 2025

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I almost never write reviews, but I feel I have to for this property. The property is currently being renovated and I think there is a name change as the sign out front did not read Capri motor inn. I understand that there would be renovation equipment in the hallways in the stairwells, but the room itself was quite dirty, and certain things like the screen on the window was not working. The worst thing about this motel was that I noticed some itchy bumps appear on my arms, neck and shoulders the evening after my first night that began to get much more itchy the next day. It is a parent that this place has bedbugs. I can’t seem to submit photos of the bedbug bites on this site. Will need to disinfect my entire luggage when I get home.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fool me once

We had booked 2 queen beds, upon arrival we went to check in and were told two doubles or come back at 3 and get two queens. So we went back at 3 and were told yes two queens until payment was completed then they said two doubles. So we asked for a refund and was told only 1 night out of two would be refunded. But I wasn't ok with that being lied too twice. Eventually we were given a full refund and then booked a beautiful suite elsewhere.
Stayed 2 nights in Aug 2025

2/10 Terrible

James

Traveled with group, Traveled with family
Disliked: Amenities
Worst hotel I have stayed in in 20 years. Parking is not secure, rooms unclean, towels dirty, place is under construction and beat up. 0 stars.
Stayed 1 night in Aug 2025

4/10 Poor

Jeannie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is undergoing renovations. Rooms are still being rented even though renovations aren’t complete. We had to request they put covers on the light switches for safety reasons. There were paint splatters on the floor.
Stayed 1 night in Aug 2025

10/10 Excellent

Neelma

Stayed 2 nights in Aug 2025

10/10 Excellent

Oliver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room at good reasonable price. Friendly staff. Will stay again for sure .
Stayed 1 night in Aug 2025

4/10 Poor

Carrie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Renovating right now so several glitches. Very comfy beds!
Stayed 1 night in Aug 2025

6/10 Okay

willem

Liked: Cleanliness, staff & service
Motel name on Expedia did not match name displayed at motel, and from the curb, the hotel appeared closed, so I thought I was at the wrong place. It is undergoing renovations. Free breakfast, but very basic.
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

The room we got had 3 beds with 2 separate rooms off of the main one. Perfect setup for our needs. The overall condition of the hotel needs work, but they are in the process of renovations.
Stayed 1 night in Aug 2025

8/10 Good

Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Phillip

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I understand a hotel going through renovations. However, this hotel needs to shut down while they do that. The rooms really should have been uninhabitable. The saving grace was the bed was comfortable. Had to have maintenance, and chisel out my door frame, so the door would actually close and be secured. Not a great experience at all.
Stayed 1 night in Aug 2025

8/10 Good

Mona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in-house restaurant! Spacious room, comfortable beds, friendly staff! Recommend!
Stayed 1 night in Jul 2025

4/10 Poor

Shirley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt like any thing about this property. dryed blood on the bathroom wall. hair on the floor and in the bathroom.the screen in the window and the bottom latch on the window was broken. it is not going to be the carpi anymore.went with another company. i for sure will not stay there.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jeremy

Stayed 2 nights in Aug 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Being renovated while still renting. Room not made up and buggy do to missing screen. Paint spills and dusty.
Stayed 1 night in Aug 2025

10/10 Excellent

Priyanka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and tidy room, nice and clean beds . Staff is very nice. Everything is very nice . It’s worth staying there.
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction debris in the hallway. A pail of something toxic with warning symbols next to our door. Holes in our walls that were poorly patched and unpainted. Back exit was wide open through construction area. Front desk staff was also trying to stock breakfast, which meant that breakfast didn’t get stocked. We had originally planned to stay there again on our return and decided to cancel. Baseboards missing in our room. Dirty handprints on the wall. Some of the towels were dirty. Need I continue? I think you get the message. If you ever wondered what it would be like to work on a rig and stay in camp, check this place out.
Stayed 1 night in Aug 2025

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Brian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was being renovated while we were there, room we stayed in was not fully done. Staff was good
Stayed 1 night in Aug 2025

6/10 Okay

harpreeti

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall it wasn’t too bad but It’s undergoing renovations and it’s quite filthy and unsafe at the moment. We kept scraping ourselves from the undone panelling along around the floor and metal popping out of the bed base. The breakfast was nice and the staff was friendly.
Stayed 2 nights in Aug 2025