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Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Perfect location, shopping mall nearby. Room was clean and spacious. Staff were very helpful from the entrance to reception.

Perfectly

Friendly staff, very clean and a nice breakfast.

I was there on an overnight layover and was very comfortable in the hotel. It also is in a good location directly across a train station.

Rooms in Towers need updating.