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Holiday Inn Express & Suites Terrace by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Terrace by IHG

Exterior
Standard Room, 1 King Bed | 1 bedroom, minibar, individually furnished, desk
Free daily buffet breakfast
Exterior
Indoor pool, open 7 AM to 10 PM, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
3059 Highway 16 East, Thornhill, Terrace, BC, V8G 4P3
  • Chances Terrace
    ‪3 min drive‬
  • Mills Memorial Hospital
    ‪4 min drive‬
  • Skeena Valley Golf and Country Club
    ‪6 min drive‬
  • Terrace, BC (YXT-Northwest Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, individually furnished, desk

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, minibar, individually furnished, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(40 reviews)
  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | 1 bedroom, minibar, individually furnished, desk

Suite, Multiple Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 377 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, individually furnished, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

1 bedroom, minibar, individually furnished, desk

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, minibar, individually furnished, desk

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 323 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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Front of property - evening/night

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  • Breakfast included
  • Free airport shuttle
  • Parking included
4.7 out of 5, Exceptional, (533)
$151 nightly
The price is $151 total
includes taxes & fees
Comfort Inn & Suites

About this property

Holiday Inn Express & Suites Terrace by IHG

Terrace hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Express & Suites Terrace by IHG offers 93 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Terrace by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary uncovered self parking is available on site.

Holiday Inn Express & Suites Terrace by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 9:00 AM to 9:00 PM on request
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Terrace Hotel
Holiday Inn Express Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace by IHG
Holiday Inn Express Suites Terrace an IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Terrace
Holiday Inn Express & Suites Terrace by IHG Hotel Terrace

Holiday Inn Express & Suites Terrace by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 445 out of 681 reviews
Rating 8 - Good. 174 out of 681 reviews
Rating 6 - Okay. 36 out of 681 reviews
Rating 4 - Poor. 14 out of 681 reviews
Rating 2 - Terrible. 12 out of 681 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness of the room, the pool, gym and the breakfast. Overall, was a great stay and would choose to stay there again.
Stayed 3 nights in Mar 2025

6/10 Okay

Linda

Traveled with group
Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and nicest place in Terrace
Stayed 1 night in Apr 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2025

10/10 Excellent

Owen

Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location, nice room, great breakfast. Perfect for airport stopover.
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Stayed 1 night in Mar 2025

10/10 Excellent

Jinshen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2025

8/10 Good

melissa, Prince Rupert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place in the past, however if your room is above the back doors by the elevator when the door closes it shake the whole room and is like a 8/9 out of 10 for waking you right out of sleep. Bed frames are sqeeking just breathing on them, everythjng else was great, but not being able to sleep bc of the doors really was terrible
Stayed 1 night in Mar 2025

10/10 Excellent

Donalda

Liked: Cleanliness, staff & service, property conditions & facilities
A restaurant would be nice and if you advertise airport shuttle it should be for the early flights as well
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Amenities, property conditions & facilities
Comfortable rooms
Stayed 1 night in Mar 2025

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service
This was my 14th or 15th stay here, as I come to Terrace often for business. This has usually been my go-to hotel, however over the past few years it is beginning to show signs of a lack of upkeep. Frayed and torn blackout blinds, wall fixtures coming loose, some of the USB ports not working, little details that become noticeable over time. A little bit of attention to these details would bring everything right back up to snuff! Notably, the in-room television system is woefully out of date. In an age where many hotels allow you to log into your streaming services directly on their TVs, this hotel just has a few basic cable channels. If you have a Roku or Chromecast, at least there are HDMI ports so that you can plug your own stuff in. There are a couple of more recently constructed hotels in terrace, and I will probably be giving them a try the next time I'm in town. The breakfast buffet is still as good as ever. The pancake machine is always a hit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Reese

Stayed 1 night in Mar 2025

10/10 Excellent

Natasha

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite business stop

Stay here for business 2-3 times a yr. Convenient air port shuttle
Stayed 5 nights in Feb 2025

10/10 Excellent

Dave

Liked: Property conditions & facilities
Good as always from the time it was built
Stayed 4 nights in Feb 2025

6/10 Okay

Adam

Traveled with family and small children, Traveled with family
Could use better breakfast. Hashbrowns tasted like cardboard and we've stayed multiple times and its never any better. Comfort in is cheaper and better breakfasts. We only came for the pool
Stayed 1 night in Feb 2025

6/10 Okay

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been great if there hadn’t been multiple rooms full of very loud people. Soundproofing between rooms seems very poor.
Stayed 1 night in Feb 2025

6/10 Okay

Montana, Kitimat

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The tv is old and only had the old cable.
Stayed 1 night in Feb 2025

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and accommodating. Clean rooms
Stayed 2 nights in Feb 2025

10/10 Excellent

Crystal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

MARY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
maybe turn up water temperature in pool , lil too cold for me, i break out in hives everytime i go swim because im allergic to cold
Stayed 2 nights in Dec 2024

8/10 Good

Heather Leanne, West Kelowna

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
All the computer desks and sitting area in the lobby were filthy the whole 4 days we were there, nobody bothered to dust them off. The room was fine except the bathtub had thick soap scum/dirt and hair when we arrived. A light Lysol wipe came up black and the soap scum was so bad I bought a scrubby at the grocery store. The property is nice - dining area clean and staff is polite. Breakfast was fine but the lobby and room areas just uncared for ?
Stayed 4 nights in Feb 2025