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Thunder River Vacation Packages

First rate Hotel. Travelling with hockey team

I arrived at the hotel around noon and left a reusable shopping bag with wine, cheese, treats, etc. inside to be placed in my room before check-in a few hours later. They confirmed my reservation, took the bag and said it would be done. When I checked in, it wasn't done, so I had to call the front desk, and it took over 30min for it to arrive. I also specifically reserved a suite with a view of the park, which I received; however, the park-facing window was absolutely filthy, defeating the purpose of the view. Overall, the suite's cleanliness was sub-par. I sent a polite email to the hotel after checkout but have yet to receive a response.

This is an older building with new plumbing ,good bed but minimum breakfast and a long drive to most restraunts.

We were disappointed. My Mom uses a cane and there were 2 sets of stairs to get to reception. The toilets were so low that she needed help to get on and off the toilet. The room was not cleaned and we used dirty towels for the 2nd day. I mentioned this to the man at the front and he did not appear interested. We will not stay here again.