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Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

2.5 star property

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Photo gallery for Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Point of interest
Exterior
Lobby sitting area

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Room service
  • Bar
$86
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
50 Comstock Street, Richland, WA, 99352
  • Place, Howard Amon Park
    ‪7 min walk‬
  • Place, Richland - Benton City Loop
    ‪10 min walk‬
  • Place, Kadlec Regional Medical Center
    ‪3 min drive‬
  • Airport, Richland, WA (RLD)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, River View

Standard Room, 1 King Bed, Non Smoking, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Hotel in South Richland
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection offers 136 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Richland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 5 meeting rooms. Event facilities measuring 720 square feet (67 square meters) include a conference center. This Art Deco hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site. A total renovation of this property was completed in December 2019.

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Salud Bar & Kitchen - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salud Bar & Kitchen

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (720 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1968
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 7.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shilo Inn Suites Hotel Richland
Shilo Inn Suites Richland
Richland Shilo Inn
Shilo Inn Richland Hotel Richland
Shilo Inn Suites Hotel Richland
Riverfront Hotel SureStay Collection by Best Western
The Riverfront Hotel SureStay Collection by Best Western
Richland Riverfront Hotel an Ascend Hotel Collection Member

Reviews

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 272 out of 733 reviews
Rating 8 - Good. 181 out of 733 reviews
Rating 6 - Okay. 134 out of 733 reviews
Rating 4 - Poor. 69 out of 733 reviews
Rating 2 - Terrible. 77 out of 733 reviews

Reviews

10/10 Excellent

Skyler

Stayed 1 night in Aug 2025

6/10 Okay

Ramon

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It appears the hotel is out dated and needs a major overhaul. Our room was nice, clean and roomy but the exterior needs to be redone. Breakfast was very disappointing with few options and powdered eggs, really? I’m sure, back in the day, this property was top notch but it is showing its a.
Stayed 2 nights in Aug 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the river front location. Bikes were a fun option, but could use some repairs.
Stayed 2 nights in Aug 2025

2/10 Terrible

Erika

Business traveler
Disliked: Cleanliness, property conditions & facilities
Staff were very nice and informative but when I was laying in bed the ceiling was covered in bugs. Not sure what they were and if I hadn't already been awake for 24 hours I would have went somewhere else.
Stayed 1 night in Aug 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Stayed 3 nights in Aug 2025

6/10 Okay

lisa, gladstone

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was excited about this property because the price was right, it had a pool, breakfast and a restaurant on property. Unfortunately, I forgot that you get what you pay for. The staff was very nice, but the pool/pool area was not very clean, the breakfast was lacking and the room needed some attention (i.e., broken faucet, dirty upholstery, bad patch jobs on walls and mold on tub caulking).
Stayed 3 nights in Aug 2025

4/10 Poor

don

Disliked: Cleanliness, property conditions & facilities, room comfort

Go somewhere else

the bed was old and uncomfortable. The pillows were terrible. the refrigerator leaked water and there was always a large puddle in front of the counter. Both pool and hot tub were filthy. We wished we had stayed anywhere else.
Stayed 2 nights in Aug 2025

8/10 Good

YuVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

John, Dallas

Stayed 1 night in Aug 2025

10/10 Excellent

Rusty

Great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
By the river
Stayed 2 nights in Aug 2025

10/10 Excellent

Chad, Pendleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Very comfortable beds!
Stayed 2 nights in Aug 2025

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor pool and games options for kids
Stayed 1 night in Jul 2025

2/10 Terrible

Azra

Business traveler
Disliked: Amenities
There were bugs crawling everywhere in the room. So I had to go down to the reception to request another room. I had driven 200 miles and it was 8 pm when as tired as I was I also had to deal with the bug issue. Also no elevator makes it very difficult for an older person like myself to carry my bags etc This hotel is way lower than my expectations considering $738 or so for 5 nights stay! For that amount one expects a better, cleaner, bug free room and better amenities. I'll have to look for alternate accommodations but am not sure if I would be able to find any other place at such a short notice! Also the front desk person checking me in, did not mention the Kadlec Hospital corporate rate, as if they would have, it could have saved me $200 plus. Another front desk person Susan was very unprofessional and rude when I requested the corporate rate information. Not staying here ever again!
insects crawling everywhere!
Insects crawling on the bed! Shall be posting these on websites where hotels are advertised
insects crawling on the roof.
Stayed 5 nights in Jul 2025

8/10 Good

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Malaaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Tonie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay

Checked into hotel dropped bags in room then ran out for a dinner with associates. When I got back to room went into bathroom and to my disgusting surprise, realized that my toilet was backed up with feces. I immediately contacted the front desk only to be told that they would send a plunger up for me to plunge my own disgusting toilet. So here I was 8 o’clock at night trying to plunge and unclog my toilet, which never opened up, so I ended up using it clogged.
Stayed 1 night in Jul 2025

10/10 Excellent

Kori

Traveled with group, Traveled with family
Liked: Amenities
Nice room. Clean.
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bed very comfortable. Felt like the toilet might fall over. Bathroom needs a little help, partially renovated. Pool was awesome, a little more debris in it than ideal. We would stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

KELIM, STANWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent - we enjoyed the restaurant and pool
Stayed 1 night in Jul 2025

6/10 Okay

Michele

Liked: Amenities
When I walked up to my room, one of my neighbors had two full trash bags, sitting outside their door with pizza boxes stacked up on top of it. Not the first thing you wanna see when you’re checking into a new hotel. Desk staff was very friendly though. And the room was nice and clean…
Stayed 1 night in Jul 2025

8/10 Good

Jeremy

Stayed 2 nights in Jul 2025

6/10 Okay

Ellen

Stayed 3 nights in Jul 2025