See all properties

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

2.5 star property

Choose dates to view prices

Photo gallery for Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Property amenity
Desk, laptop workspace, blackout drapes, iron/ironing board
Lunch and dinner served, Mexican cuisine
Point of interest
Seasonal outdoor pool, open 10:00 AM to 10 PM, free cabanas

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Room service
  • Bar
$104
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
50 Comstock Street, Richland, WA, 99352
  • Place, Howard Amon Park
    ‪8 min walk‬
  • Place, Columbia Point Golf Course
    ‪16 min walk‬
  • Place, Kadlec Regional Medical Center
    ‪2 min drive‬
  • Airport, Richland, WA (RLD)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(33 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, River View

Standard Room, 1 King Bed, Non Smoking, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Richland on the River by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, 775 reviews
Holiday Inn Richland on the River by IHG

About this property

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Hotel in South Richland
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection offers 136 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Richland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 5 meeting rooms. Event facilities measuring 720 square feet (67 square meters) include a conference center. This Art Deco hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site. A total renovation of this property was completed in December 2019.

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Salud Bar & Kitchen - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salud Bar & Kitchen

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (720 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1968
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 7.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shilo Inn Suites Hotel Richland
Shilo Inn Suites Richland
Richland Shilo Inn
Shilo Inn Richland Hotel Richland
Shilo Inn Suites Hotel Richland
Riverfront Hotel SureStay Collection by Best Western
The Riverfront Hotel SureStay Collection by Best Western
Richland Riverfront Hotel an Ascend Hotel Collection Member

Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 262 out of 711 reviews
Rating 8 - Good. 177 out of 711 reviews
Rating 6 - Okay. 130 out of 711 reviews
Rating 4 - Poor. 68 out of 711 reviews
Rating 2 - Terrible. 74 out of 711 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

len

Very professional and courteous service
Stayed 2 nights in Jul 2025

2/10 Terrible

Lindsay

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is run down and needs a lot of work done. It worked out for a 1night stay though
Stayed 1 night in Jul 2025

6/10 Okay

JOSUE

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They show good photos on the website but it was not as shown on photos. There was so much noise at night and in the morning. You can hear your neighbors through the walls.
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Stayed 1 night in Jul 2025

8/10 Good

michelle

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Rooms were spacious and clean. The only negative thing were the two guys who stood outside our room smoking
Stayed 1 night in Jul 2025

6/10 Okay

Dannee

Stayed 2 nights in Jul 2025

10/10 Excellent

Elpidia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite place to stay

Love this hotel.. great people .. great location.. love the bikes in the summer 🌞..
Stayed 2 nights in May 2025

10/10 Excellent

Frances

Stayed 2 nights in Jun 2025

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Jamie c

Stayed 2 nights in Jun 2025

8/10 Good

Jeff, Newport

Liked: Cleanliness, amenities, property conditions & facilities
All things considered it was a good stay. Only main complaint is that the floor in our room was filthy. Our socks looked like we’d been hiking on a trail somewhere. Fair price, good breakfast and reasonably quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Yueh-Yen Lin

Traveled with group
Liked: Staff & service, amenities
Can’t complain with the decent price, but the conditioning need to update. The noisy from the machine causes to sleep.
Stayed 1 night in Jun 2025

2/10 Terrible

Kelsey

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Timothy

Stayed 1 night in Jun 2025

8/10 Good

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Loved the game room but there was a lot of noise at night coming from the pool area.
Stayed 1 night in Jun 2025

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness
The hottub was empty and not working. The rooms were clean with no bugs but the mattress basically bent in half from my enormous 185lb body. The pillows were probably the cheapest pillows possible. Great value next to the river with a cool bar attached. The breakfast was really good. The staff was really nice. If they fixed the mattresses it would be nicer but then it would also be more expensive.
Stayed 2 nights in Jun 2025

6/10 Okay

brittney

Traveled with family
Room was average. Bunk beds a plus for kiddos! People next door were super loud all night and the pool is open until 10pm with kids screaming and yelling. Breakfast buffet was average and nothing special. We were in town for a soccer tournament. I would not stay here again.
Stayed 2 nights in Jun 2025

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub was not working and hotel seemed to need a ton of minor repairs. Room was clean and people were nice. Breakfast was a little low on options but it they did have waffles.
Stayed 3 nights in Jun 2025

8/10 Good

Vita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
All the Amenities in the hotel were awesome for my 5 kids! The outdoor pool was very cold and jacuzzi was out of service so that’s the down part of our stay! But we loved all the game rooms, playing pool, the sauna was amazing, morning complimentary bike rental was so fun! Beautiful trail/walks along the river! Overall awesome fun time staying at this hotel and area!
Stayed 2 nights in Jun 2025

8/10 Good

Kathy

Stayed 3 nights in Jun 2025

2/10 Terrible

D

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy charged a made up $150 fee that I did not pay the night before staying in the same exact room. Horrible customer service
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025