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Richland Riverfront Hotel, an Ascend Hotel Collection Member

2.5 star property

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Photo gallery for Richland Riverfront Hotel, an Ascend Hotel Collection Member

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Point of interest
Seasonal outdoor pool, open 10:00 AM to 10 PM, free cabanas
Lobby sitting area

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Room service
  • Bar

Explore the area

Map
50 Comstock Street, Richland, WA, 99352
  • Howard Amon Park
    ‪7 min walk‬
  • Richland - Benton City Loop
    ‪11 min walk‬
  • Columbia River Exhibition of History, Science and Technology
    ‪12 min walk‬
  • Richland, WA (RLD)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Courtyard View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, River View

Standard Room, 1 King Bed, Non Smoking, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Pool
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  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (1007)
The price is $199
per night
$223 total
includes taxes & fees
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About this property

Richland Riverfront Hotel, an Ascend Hotel Collection Member

Hotel in South Richland
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
Richland Riverfront Hotel, an Ascend Hotel Collection Member offers 136 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Richland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Richland Riverfront Hotel, an Ascend Hotel Collection Member provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 5 meeting rooms. Event facilities measuring 720 square feet (67 square meters) include a conference center. This Art Deco hotel also offers a fitness center, a terrace, and a vending machine. Complimentary self parking is available on site. A total renovation of this property was completed in December 2019.

Richland Riverfront Hotel, an Ascend Hotel Collection Member is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Salud Bar & Kitchen - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salud Bar & Kitchen

Things to do

  • 36-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (720 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1968
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 6.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shilo Inn Suites Hotel Richland
Shilo Inn Suites Richland
Richland Shilo Inn
Shilo Inn Richland Hotel Richland
Shilo Inn Suites Hotel Richland
Riverfront Hotel SureStay Collection by Best Western
The Riverfront Hotel SureStay Collection by Best Western
Richland Riverfront Hotel an Ascend Hotel Collection Member

Richland Riverfront Hotel, an Ascend Hotel Collection Member Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 187 out of 518 reviews
Rating 8 - Good. 134 out of 518 reviews
Rating 6 - Okay. 88 out of 518 reviews
Rating 4 - Poor. 51 out of 518 reviews
Rating 2 - Terrible. 58 out of 518 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

GJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. Always great service. However, this time caucasian male FD agent upcharged $200 for same room type on the first floor when we cited mobility issues and that we were traveling with oxygen tanks.
Stayed 3 nights in Jul 2024

8/10 Good

Ben

Stayed 1 night in Oct 2024

8/10 Good

kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

rick d

Stayed 1 night in Oct 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Stephanie

Business traveler
Liked: Staff & service, room comfort
It’s fine
The location is great, right on the river and perfect for utilizing the River Run! The beds were super comfy and linens were crisp. We had three rooms, and they all had a heavy Oder, as though they hadn’t been used in a while. We killed two cockroaches in one,
Stayed 1 night in Nov 2024

2/10 Terrible

Raymond

Stayed 3 nights in Sep 2024

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river, but still quiet.
Stayed 1 night in Oct 2024

4/10 Poor

Mireya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2024

8/10 Good

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jeremy

Traveled with family
Liked: Cleanliness, staff & service
Solidly okay
The room was recently renovated, comfortable bed and pillows. Fan in bathroom needed to be replaced. Convenient location, close to riverfront walking path.
Stayed 2 nights in Oct 2024

6/10 Okay

Anthony

Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Left without staying
Smelled like cigarette smoke, some kind of bug was on the bed
Stayed 1 night in Oct 2024

10/10 Excellent

Ismael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter was super nice and helpfull she guided right to our bedroom she had very nice way of explaning and very nice manners 10 out 10 i would stay at this Hotel once again.
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Room updated. Clean. Walking path right next to the hotel.
Stayed 1 night in Oct 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I was hit for a $6.00 “amenity fee” at check in, which was NOT listed in the Expedia booking and charges. I despise hidden fees and charges, especially for something I did not use.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristina, selah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
the beds are amazingly comfortable. the rooms though are not ADA accessible.
Stayed 1 night in Oct 2024

6/10 Okay

7JBartransport&hotshot jeff

Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mildew room
We were hoping for a comfortable and clean room. The room smelled like mildew and the bathroom was not deep clean. The shower water smells like mold
Stayed 3 nights in Oct 2024

8/10 Good

Evelyn

Stayed 5 nights in Sep 2024

10/10 Excellent

troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needed a stopover place for the night, so had a very late check in. desk clerk was super friendly and quick, i think she knew i needed to sleep. room was clean and quiet. continental breakfast was typical what you expect, but at least the coffee was very good!! will for sure use this hotel again as i make the long cross state drive a few times a year, usually always hitting richland very late at night.
Stayed 1 night in Oct 2024

2/10 Terrible

Raymond

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like this place. The location is right on the boardwalk and close to many dining options. However, the rooms are a bit run down and as the some other reviewers have mentioned the updates seem diy and like lipstick on a pig. The first room had mold and wet carpet in the areas between the bathroom and bedroom. When reported to the front desk we asked for a room change there was an attitude of indifference. They were called a twice and when someone came up to see the mold she just said, “oh”. A couple of hours went by and we heard no response. It wasn’t until we went down to talk in person that we were given another room. The second room (188) had bugs coming out of the drains and ants up the wall in the bedroom. The property’s entire water system smelled like algae. The hot tub had enormous algae underneath the vent controls. At first we thought it was just the room but when we went to the onsite restaurant, the water smelled and tasted of algae. The bathroom sink faucet was residential and a little short so when washing your hands your knuckles bump into the countertop. Lots of little things like this. When a room is decent, you can overlook small things. When a room is subpar, you start to notice everything wrong. The glass on the stove was shattered, the tv remote didn’t work while in bed, the door boarder with security lock was hanging off…you get the point. If given the opportunity to stay here, seek other accommodations.
Stayed 1 night in Sep 2024

8/10 Good

Jeff

Stayed 2 nights in Sep 2024