4/10 Poor
Diane
Business traveler
Nov 13, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Mixed Bag
The evening staff person was professional and courteous. She was the only person working so had to check in several groups arriving at once.
I was asked to provide a credit card for incidentals which is customary at hotels but what is not customary is a $150.00 charge for incidentals which I was told would be released when I check out. I've never heard of that!
There is only one elevator. The staff person placed everyone on 3rd floor and before I could bring my belongings in, the elevator was closed off for maintenance at 9pm. I had to carry everything up to 3rd floor. To the staff person's credit, she did offer to carry my belongings but I declined her help.
There is a sign indicating quiet hours start at 9pm but of course the elevator was being worked on until well past that.
The room itself was clean and comfortable and I looked forward to a peaceful night's rest. Of course, a ton of construction in the parking lot began before 8am so I woke to the noise of construction machines.
In the morning I went down to breakfast and the options available were adequate. Food was fresh and staff were hard at work. The eggs were hot but hash browns were really cold.
A guest approached front desk for soap and was told the hotel did not have any but were expecting an order later in the day. The same guest asked about laundry detergent and was told the hotel only has jugs of detergent, not individual load size.
Diane
Stayed 1 night in Nov 2024