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The room was tiny. The beds were hard as a rock. There were stains everywhere. The woman who checked my family in was extremely rude. They spent the first night with no tv because they were not instructed how to use it. The trash from the previous occupants was still in the trash can. I had to book them another room because it was unacceptable. I also did not get a refund for any of the days that they didn’t use the room. Do not stay here

Luxxe Hotel in Cagayan de Oro has always been my go to when Im in town. My home away from home. Location is strategic with access to places you need. Always great with service, facility is well maintained and the staff is amazing. Hospitality and great breakfast has been consistent since they opened. Thank you. I will always come back.

The last night, the toilet was leaking on the base of the toilet bowl. It smelled really bad.

For the price, a great deal, but I noticed significant price creep each hour. To stay one more night would have been double the price.

Perfect Stay

The young man at the front desk told our family, including our infant son, that we had to wait 30 minutes before check-in. Instead of allowing us to sit comfortably in the hotel lobby, he instructed us to wait at a restaurant across the street. It was 35°C (95°F) outside! Apparently, this hotel believes families traveling with babies should wait elsewhere rather than use its lobby. To make matters worse, the same employee then demanded a security deposit in cash. When we finally entered our room, the problems continued. We found empty alcohol bottles left behind by previous guests, suggesting the room had not been properly inspected or cleaned. There was no toilet paper, tissues, or napkins. The room temperature was 27°C (80.6°F), and the refrigerator was turned off. After traveling with an infant, we expected basic cleanliness, reasonable comfort, and professional hospitality. Instead, we encountered an unwelcoming front desk, poor housekeeping, and a room that was not properly prepared for guests. A hotel that cannot provide toilet paper or allow a family with a baby to wait in its lobby has serious problems with basic hospitality. I would not recommend 1A Hotel, especially to families traveling with young children

Everything was excellent.