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Best Western Plus Burnaby Hotel

2.5 star property

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Metropolis at Metrotown
    ‪9 min walk‬
  • Crystal Mall
    ‪19 min walk‬
  • Deer Lake
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

About this property

Best Western Plus Burnaby Hotel

Burnaby hotel close to Metropolis at Metrotown
This smoke-free hotel features a restaurant, self parking, and a business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. A business center is on site. This eco-certified hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Best Western Plus Burnaby Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Jin Jiang Shanghai - This restaurant serves lunch and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Jin Jiang Shanghai

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1141 reviews
Rating 8 - Good. 359 out of 1141 reviews
Rating 6 - Okay. 122 out of 1141 reviews
Rating 4 - Poor. 37 out of 1141 reviews
Rating 2 - Terrible. 24 out of 1141 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Joshua

Stayed 1 night in Apr 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Ann, North Saanich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff
Stayed 2 nights in Apr 2025

8/10 Good

Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is generally an acceptable for short term stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

SUGANDHA

Liked: Cleanliness
Disliked: Property conditions & facilities
There should be microwave included in the rooms and should have better coffee machine
Stayed 5 nights in Apr 2025

8/10 Good

Sharon

Liked: Staff & service
We liked the hot breakfast. This room itself was clean and the bed comfortable . The area around looked like there was renos being done, so the areacaround the hotel was not in nice shape.
Stayed 2 nights in Apr 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always so friendly whenever I stay here.
Stayed 1 night in Apr 2025

8/10 Good

ROBERTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Kevin

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem

We travel to the area often and thought we would try this place. Pleasantly surprised at the experience and will definitely consider this for future stays.
Stayed 2 nights in Apr 2025

8/10 Good

Cathie

Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Stayed 1 night in Apr 2025

10/10 Excellent

Olivier

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

MONICA

Stayed 1 night in Apr 2025

8/10 Good

Grorge

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

SHIRLEY

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lotanof banging from the rooms beside us around 1am to 3am every night. The restaurant downstairs is not very nice. They chase us for not giving tip in fron of other costumers where in fact, we left cash on our table for the server. Very rude, i think that is the manager. Very disappointing. We did not go back to that restaurant again. Other wise the housekeeping are very friendly as well as the reception staff.
Stayed 3 nights in Mar 2025

4/10 Poor

john

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Tammi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Having stayed at multiple Best Western Hotels, this was incredibly disappointing. Firstly, this is a motel, not a hotel and nowhere does it advertise as thus. The rooms do not feel secure or private and the walls are paper thin. You could hear the entire conversation of the family next door to the point I knew exact names of each family member. Furthermore, the price is extremely unreasonable and for what we paid, I expected a lot more and at the very least, to have a microwave in my room and outlets that worked or actually held the plug in its socket. My biggest qualm and a primary reason I will never be back here and urge others to be cautious, would be my experience with the local residents. On an excursion to procure ice one night, as I left my room and to my utmost distress, a VERY large rat was sat on the landing staring at me before scurrying down the stairway and off into the night. Who knows where he went, but I’m glad we left the next morning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kandyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and had parking available. They are renovating so everything is getting a fresh update. It was a pleasant stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Brent

Traveled with family
Disliked: Amenities, property conditions & facilities
Very loud. Gave us wrong room to start. The room above us was so noisy by just walking and it seemed like the just walked in the room constantly. Coffee maker was soooo loud too. Very abrupt and noisy.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price convenient bus stop infront of the hotel 10min of Metrotown and a generous breakfast free every day of the stay a lot of options clean room very good staff and we have are room early I strongly recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Oleg, Mississauga

Traveled with family
Liked: Cleanliness, staff & service
We came 15 minutes before check in and have to wait, it's ok, But since the hotel was not really completely booked, not sure why staff was not able to prepare the room in advance. The worst thing - smell of cigarette smoke in the room. When we entered we saw aromatic candles burning, staff was trying to reduce smore smell. Not easy - windows are not opening and we kept door to the street opened for few hours, that did not helped. Everething else was just ok/
Stayed 1 night in Mar 2025