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Civic Hotel Autograph Collection

4.0 star property

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Photo gallery for Civic Hotel Autograph Collection

Outdoor pool
Reception
Property amenity
Meeting facility
Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

Map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Holland Park
    ‪7 min walk‬
  • Guilford Town Centre
    ‪4 min drive‬
  • Hard Rock Casino Vancouver
    ‪8 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Corner

  • City view
  • 372 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • City view
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Twin Bed

Room, 1 Twin Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Twin Bed

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Reception

Sheraton Vancouver Guildford Hotel

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, (1004)
$241 nightly
The price was $283
The price is $241 total
includes taxes & fees
Sheraton Vancouver Guildford Hotel

About this property

Civic Hotel Autograph Collection

4-star hotel in City Centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a conference center, a coffee shop/cafe, and a hot tub are onsite. Housekeeping is available on request.
Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Civic Hotel Autograph Collection features an outdoor pool and a hot tub. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 8 meeting rooms. Event facilities measuring 7978 square feet (741 square meters) include a conference center. This eco-certified hotel also offers a terrace, multilingual staff, and concierge services. Onsite parking is available (surcharge), along with a car charging station.

Civic Hotel Autograph Collection is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Prado Cafe - This coffee shop serves breakfast, lunch, dinner, and light fare.
Dominion Bar & Kitchen - This restaurant specializes in local cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, Hindi, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: CAD 27 for adults and CAD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (7,978 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 20 2025 to August 8 2025 (dates subject to change):
  • Hot tub
  • Swimming pool
The property will be renovating from May 19 2025 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 110 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: CAD 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 27.00 for adults and CAD 15.00 for children
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 51 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2025

2/10 Terrible

Junyi

Disliked: Cleanliness, property conditions & facilities
We had terrible experiences. We had stayed this hotel twice in one week. Unfortunately both times the heat in the rooms were not working. I was told it was been fixed and it was still not working.
Stayed 1 night in Feb 2025

10/10 Excellent

Rammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

ian, Vancouver

Stayed 1 night in Feb 2025

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place for families
Stayed 1 night in Feb 2025

10/10 Excellent

Salina

Stayed 1 night in Feb 2025

8/10 Good

ERIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

Annu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Chase

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The corner units are breathtaking! Nice views, clean and quiet atmosphere, and good location to everything you need!
Stayed 1 night in Feb 2025

10/10 Excellent

Nikita

Stayed 2 nights in Jan 2025

6/10 Okay

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ryan

Stayed 1 night in Jan 2025

2/10 Terrible

Gurinderpal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Guillermo Gerardo Davila

Stayed 1 night in Jan 2025

2/10 Terrible

Valérie

Stayed 2 nights in Jan 2025

10/10 Excellent

Sumeet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bobby, Renton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property specially for a family.
Stayed 1 night in Sep 2024

10/10 Excellent

Kagina

Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, restaurant and staff at this location is amazing. The viwe from the room was stunning. The only downside is the area around the hotel. Surrey needs to do something to clean it up a bit more.
Stayed 1 night in Jan 2025

4/10 Poor

Md Imran

Stayed 2 nights in Dec 2024

10/10 Excellent

Simrandeep, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024