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Empress Palace Hotel

4.0 star property

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Reception
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle
Front of property - evening/night
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle
Honeymoon Studio Suite | Down comforters, individually decorated, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking available
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Taj Park Convention Centre
    ‪3 min drive‬
  • Holland Park
    ‪3 min drive‬
  • Central City Shopping Centre
    ‪5 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪35 min drive‬

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite | Down comforters, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View | Down comforters, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom | Bidet, soap, toilet paper

Honeymoon Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down comforters, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Down comforters, individually decorated, individually furnished, desk

Family Suite

  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom | Down comforters, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View | Down comforters, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down comforters, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Economy Room | Down comforters, individually decorated, individually furnished, desk

Economy Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Down comforters, individually decorated, individually furnished, desk

Luxury Suite

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Surrey

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1000)
The price is $107
per night
$127 total
includes taxes & fees
Mar 3 - Mar 4
Days Inn by Wyndham Surrey

About this property

Empress Palace Hotel

4-star Surrey guest house with heated floors
Self parking, a microwave in a common area, and a refrigerator in a common area are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include dry cleaning, express check-out, and wedding services.
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature shared/communal kitchens. These individually decorated and furnished accommodations have separate dining areas and include desks. Beds feature down comforters. Guests can surf the web using the complimentary wireless Internet access. Full-sized refrigerators/freezers and microwaves are provided.
The recreational activities listed below are available either on site or nearby; fees may apply.
Empress Palace Hotel features a terrace, a garden, and a fireplace in the lobby. Public areas are equipped with complimentary wireless Internet access. This Surrey guesthouse also offers dry cleaning/laundry services, express check-out, and a microwave in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Empress Palace Hotel is a smoke-free property.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (USD 20 per day)
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 75 out of 88 reviews
Rating 8 - Good. 1 out of 88 reviews
Rating 6 - Okay. 1 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 9 out of 88 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hana

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best price for great amenities Quiet and charming
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous stays
Stayed 1 night in Nov 2024

10/10 Excellent

Sahaz

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got what we booked Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress Palace Hotel is truly fit for royalty or classic people the phone on and I bought the notice that location what situation I never said family who area is the access to all parts of the city free parking free fast Wi-Fi in our room was provided we have access to kitchen just in front of our room as well. Bl
Stayed 1 night in Nov 2024

10/10 Excellent

Sadigha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were amazed finally we could book a room at a real palace as it What’s anniversary of our marriage I wanted to celebrate with my wife at the Empress palace. Thank you show me a great hospitality respond very fast. I’ll be back come back. I need my music on my. Next year be played
Stayed 1 night in Nov 2024

10/10 Excellent

Heydar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at the Empress Palace Hotel. We are impressed for quality the stuff , location I’m very attractive to quality always immaculate, spacious and clean location was very safe and easy access by walking or buss
Stayed 1 night in Nov 2024

10/10 Excellent

Ali

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For vacation we recommend it We booked a week there All was great
Stayed 1 night in Oct 2024

10/10 Excellent

Jahan

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best We got it listed in our favorites
Stayed 1 night in Oct 2024

2/10 Terrible

Lyn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely the worse place I have ever stayed. My bed wasn’t more than a thin foam on a springy frame. The sheets were smelly and didn’t fit the mattress. Pillows were dingy and smelled. The carpets were stained and dirty. The room was small without a TV, just one small table that looked like patio furniture. The bathroom was not even part of the room and disgusting. Dirty, and disgusting as well. I was charged extra when I arrived, being told I should not stay in my original booking as there was no window. So I was ‘upgraded’ but the room was just as terrible. I am so disappointed that this is called a hotel and Expedia is willing to list it for people to stay in. There should be regulations in place to ensure people are safe when they travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hamid

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stays in city
Stayed 1 night in Oct 2024

10/10 Excellent

Frabkin

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic in all matters
Stayed 1 night in Oct 2024

10/10 Excellent

Hararar

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very excited to be hosted there Sweet guest home palace We come back
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace hotel luxurious ambience is really a crown of the city Oh, location was unforgettable stay with great guests at our private beautiful suitable suites dude by side We had free fast Wi-Fi and free parking also was provided. Thank you so much your kitchen, i had easy easy access in front of our room. We had an access to balcony and patio and garden Was on ground level
Stayed 1 night in Oct 2024

10/10 Excellent

Smit

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience Recently, Estate at the Empress Palace Hotel for a business conference and exceeded all of our expectation that Stafford colleges Rosevear, immaculate facilities, especially the kitchen in front of our room was superb. They had patio balcony garden, Fastrip Wi-Fi. I’m pleased
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we love about this hotel is that they have few rooms and very organized and killing each time we book one different rooms, top-level, VIP suites, are grand majestic
Stayed 1 night in Oct 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful palace hotel after standing service and hospitality we love did you give it 10 out of 10?
Stayed 1 night in Oct 2024

10/10 Excellent

Samit

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly suggest it
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our best choice is here to book once more They have pet friendly rooms. They paid extra for our dear pet. They have garden and very good polite staff very honest people fairly good location, clean, quiet, everything in one package.
Stayed 1 night in Oct 2024

10/10 Excellent

Rabbi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In near future we travel back here again They were super host Friendly abd room was pretty good Pretty safe, quiet and central
Stayed 1 night in Oct 2024

10/10 Excellent

Jahan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all aspects
Stayed 1 night in Oct 2024

10/10 Excellent

Queeny

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds and a monitors such as kitchen in front of room Pet friendly and very good staff Great value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 100 percent satisfied as guests
Stayed 1 night in Oct 2024

4/10 Poor

Lisa

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a bed and breakfast without the breakfast. This is someone’s home. Layout is confusing and it’s feels like a rip off
Stayed 1 night in Oct 2024

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we decided to book this property, we couldn’t believe that we get would be booked. Our room was a spacious and in good areathank you so much
Stayed 1 night in Oct 2024

10/10 Excellent

Perisa

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best I cannot imagine how nice was the place best Fast WIFI Free parking was provided Good price Safety was assured Very suitable suites we had with unique touch
Stayed 1 night in Oct 2024