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River Rock Casino Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for River Rock Casino Resort

Premium bedding, in-room safe, desk, soundproofing
Indoor pool
Interior
Interior entrance
3 restaurants, breakfast served

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
8811 River Road, Richmond, BC, V6X 3P8
  • Great Canadian Casino
    5 min walk
  • Richmond Night Market
    6 min walk
  • Aberdeen Centre
    19 min walk
  • Vancouver, BC (YVR-Vancouver Intl.)
    9 min drive

Room options

View all photos for 2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

Premium bedding, in-room safe, desk, soundproofing

2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower) | Premium bedding, in-room safe, desk, soundproofing

1 Bedroom Marina View Suite (Casino Tower)

  • 527 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino) | Premium bedding, in-room safe, desk, soundproofing

1 King Bed (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower) | Premium bedding, in-room safe, desk, soundproofing

1 Bedroom Suite (Casino Tower)

  • 527 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About this property

River Rock Casino Resort

4-star Richmond resort, connected to a rail/subway station in Richmond City Centre
This smoke-free resort features 3 restaurants, a marina, and a full-service spa. Additionally, a casino, an indoor pool, and a fitness center are onsite. Housekeeping is available on request.
River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes and complimentary toiletries.

42-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Absolute Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
In addition to a full-service spa, River Rock Casino Resort features a marina and a waterslide. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink.

Event facilities measuring 13003 square feet (1208 square meters) include a conference center. This Richmond resort also offers a casino, an indoor pool, and a spa tub. Onsite parking is available (surcharge), along with a car charging station.

River Rock Casino Resort is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Curve Restaurant & Lounge - This restaurant serves dinner only.
Chopsticks - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
The Rock House - This restaurant serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Zios - Onsite restaurant. Open daily.
Starbucks - This café serves breakfast, lunch, and light fare. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (CAD 33 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 22 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chopsticks
  • Curve Restaurant & Lounge
  • Starbucks
  • The Rock House
  • Zios

Things to do

  • Casino
  • Full-service spa
  • Gym
  • Indoor pool
  • Spa tub
  • Waterslide

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Conference center (13,003 square feet of space)
  • Meeting room

Outdoors

  • Marina
  • On a river
  • On the boardwalk/promenade

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note: Tower Rooms are located in the South Tower across from main resort.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 23.17 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 22.00 per person
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel River Rock
Hotel River Rock Richmond
River Rock Hotel
River Rock Richmond
Rock River Hotel
River Rock Casino Resort Richmond
River Rock Casino Richmond
River Rock Casino
River Rock Hotel Richmond
The Hotel at River Rock
River Rock Casino
River Rock Casino Resort Resort
River Rock Casino Resort Richmond
River Rock Casino Resort Resort Richmond

River Rock Casino Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 3070 out of 6584 reviews" "
Rating 8 - Good. 1814 out of 6584 reviews" "
Rating 6 - Okay. 914 out of 6584 reviews" "
Rating 4 - Poor. 478 out of 6584 reviews" "
Rating 2 - Terrible. 308 out of 6584 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Clean and modern.
Stayed 3 nights in Aug 2024

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous
Stayed 2 nights in Jun 2024

8/10 Good

leif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and the kids loved the pool area
Stayed 1 night in Aug 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive for the service offer
Stayed 1 night in Aug 2024

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Stays was comfortable & clean. Pool in need care very cloudy not clean.
Stayed 1 night in Aug 2024

6/10 Okay

brent

Liked: Cleanliness, staff & service, room comfort
RiverRock getting older
check in was very slow, the room was clean but looked and felt tired, the bed was not great.
Stayed 1 night in Aug 2024

8/10 Good

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were cameras all around!! The staff were polite and friendly! I didn't like how the only way to access the bathroom was having to enter the casino, but it kind of makes sense.
Stayed 1 night in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, good location with train stop nearby. Important for anyone travelling with a family no one under 21 can enter the food court, even with a parent. Limited nearby food options.
Stayed 2 nights in Aug 2024

6/10 Okay

ramona

Disliked: Property conditions & facilities
Overall I enjoyed my stay but many areas were dirty and showing their age. The bed was uncomfortable and the duvet too hot. I was only given one regular coffee pod and one decaf which seemed inadequate. There are bathrobes but no slippers and the floor of my room had stains and seemed dirty. The room service menu is very limited and has no desserts.
Stayed 1 night in Aug 2024

10/10 Excellent

Brendo

Very good experienced
Stayed 1 night in Aug 2024

6/10 Okay

Dennis, Almont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Our bathroom didn’t have a light bulb over the sink. Other than that the room was nice.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude, the furniture in the rooms was extremely worn.
Stayed 2 nights in Aug 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2024

10/10 Excellent

JOHN

Stayed 1 night in Aug 2024

4/10 Poor

Tyler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Junroe

Liked: Cleanliness, room comfort
Just a mediocre hotel experience. I am so confused about not having a do not disturb sign by the door. I was sleeping from jetlagged and they just opened the door. I was screaming. Also the phone needs to be updated. It’s not working properly. The old telephones are way better.
Stayed 4 nights in Aug 2024

10/10 Excellent

Huor

Liked: Cleanliness, staff & service, property conditions & facilities
Kids love the place
Stayed 1 night in Aug 2024

2/10 Terrible

Jerilyn

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
All experience was good
Stayed 1 night in Aug 2024

10/10 Excellent

aayaay, Skidegate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Not the hotel it used to be however there are opportunities to make it better. It’s a great location, on the river and convenient to everything especially with the train so nearby. The hotel rooms were very clean but are getting a bit “used” looking. It was quiet for sleeping. The casino seems to be thriving but the hotel, not so much. No longer offering a buffet for breakfast, which was disappointing as this was a highlight we previously enjoyed. Staff were all wonderful.
Stayed 2 nights in Aug 2024

8/10 Good

Dina

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All good no complaints
Stayed 1 night in Aug 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024