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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Exterior
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    ‪15 min walk‬
  • Capilano Suspension Bridge
    ‪2 min drive‬
  • Stanley Park
    ‪3 min drive‬
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

North Vancouver Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.1 out of 5, Very Good, (1262)
The price is $80
per night
$93 total
includes taxes & fees
Feb 6 - Feb 7
North Vancouver Hotel

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This District of North Vancouver hotel also offers a seasonal outdoor pool, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel by Best Western North Vancouver Capilano has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 417 out of 1002 reviews" "
Rating 8 - Good. 363 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lynne

Traveled with partner
Noisy with a lot of young guys in the rooms around us. They would be smoking dope outside the hotel door every time we came back to our room. No hotel staff to monitor this???
Stayed 7 nights in Oct 2024

8/10 Good

Nazib

Liked: Staff & service, property conditions & facilities
Walls are not soundproof and we were able to hear the crosswalk beep at the intersection from our room. The rooms also don’t have a microwave and you have to go to the lobby, but otherwise it was a nice place.
Stayed 7 nights in Oct 2024

6/10 Okay

Dustin

Stayed 1 night in Oct 2024

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to stay at Sure Stay when I travel to Vancouver. Clean, comfortable accommodations with free parking and reasonable rates as well as friendly helpful staff.
Stayed 1 night in Oct 2024

6/10 Okay

Sean

Stayed 1 night in Sep 2024

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
The property is overpriced for the value guests' receive.
Stayed 1 night in Oct 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean spacious room. Friendly efficient staff.
Stayed 1 night in Oct 2024

8/10 Good

Ellis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and welcoming. Not as nice as the pictures but met all of our needs.
Stayed 2 nights in Oct 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Even though I was is a very nice suite on the second floor, there was a child running above me until around 11 pm. Then, when I woke up at 7, it was the constant thudding sound again until I left at 9 am. When I looked up, outside the building, there was no 3rd floor, so, that means the walls are very thin. Take earplugs!
Stayed 1 night in Oct 2024

4/10 Poor

Hamza

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

shamoona

Liked: Staff & service, property conditions & facilities
Well located. Easy access to gas, restaurants and other stores
Stayed 2 nights in Oct 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Troy

Comfy king bes
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great!
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall good stay
Good location Clean !!!! A bit outdated Very good price for Vancouver stay
Stayed 3 nights in Oct 2024

8/10 Good

Klaus

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Timothy L

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient and amazingly quiet place while I was between appointments over 2 days
Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Il-han

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
I would prefer to just add the Star Ratings and not a written review. Having to do extra work when posting review makes me want to avoid it. It was A great motel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised!
I had to check in last minute for work on the north shore and the person i checked in with was super efficient and nice, and she upgraded me to a king size suite. For the price I was extremely surprised by the comfort of the bed and cleanliness of the room.
Stayed 1 night in Oct 2024

10/10 Excellent

Norbert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Bart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024