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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Welcome to our hotel lobby, featuring a reception desk, comfortable seating area, and a view of the street outside through large windows.
Two single beds with white linens, a desk with TV and compact refrigerator, and a wall-mounted light fixture.
Relax by the rectangular pool surrounded by a spacious deck.
Relax in a shaded outdoor seating area with a bench and a low wall.
Walkway leads to the entrance of this building, flanked by neatly trimmed hedges and large windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Stanley Park
    ‪3 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪9 min drive‬
  • Canada Place
    ‪9 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(53 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(33 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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4.2 out of 5, Very Good, (1650)
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The price is $258 total
includes taxes & fees
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About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This District of North Vancouver hotel also offers a seasonal outdoor pool, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel by Best Western North Vancouver Capilano has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1112 reviews
Rating 8 - Good. 382 out of 1112 reviews
Rating 6 - Okay. 133 out of 1112 reviews
Rating 4 - Poor. 66 out of 1112 reviews
Rating 2 - Terrible. 50 out of 1112 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Greg

Stayed 1 night in Apr 2025

2/10 Terrible

Mohsen

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The beds were very small for 2 person, No microwave in the room, staff not friendly, only a small microwave in the receptionist. The room was also too small for 4 person.
Stayed 2 nights in Apr 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mengjun

Stayed 3 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for quick stay over.
Stayed 1 night in Apr 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Good value.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the room even though it was an older building. Staff was very accommodating. We liked the location on Capilano Rd., made getting to the motel off the highway pretty straight forward. As well as getting to our health appointments easily.
Stayed 3 nights in Apr 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Excellent staff, very friendly and welcoming. Good value for money and great location for visiting Capilanos.
Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Stayed 1 night in Apr 2025

8/10 Good

Maria Venerica

Traveled with family
Liked: Cleanliness, staff & service
Accessible, good to have free parking as well
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Apr 2025

2/10 Terrible

Krystle

Booking troubles
Stayed 1 night in Mar 2025

8/10 Good

Selena

Stayed 1 night in Apr 2025

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limited pool

It aays they have a pool, and they do, but its an outside pool, and is closed for the majority of the year.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The office staff was very friendly
Stayed 1 night in Apr 2025

4/10 Poor

Pherris

Traveled with partner
Liked: Staff & service
Served its purpose. But thays about it haha
Stayed 3 nights in Apr 2025

8/10 Good

Hubert

Business traveler
Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 2 nights in Apr 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2025

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
According to its stars it is a great hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Amel

Liked: Amenities
Friendly people at the reception and confortable accommodation for resonable price.
Stayed 5 nights in Apr 2025

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Stanley Park and within walking distance to restaurants friendly staff
Stayed 2 nights in Apr 2025