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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Seasonal outdoor pool
Exterior
1 bedroom, individually furnished, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Laundry
  • Air conditioning
$159
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Stanley Park
    ‪3 min drive‬
  • Canada Place Cruise Ship Terminal
    ‪9 min drive‬
  • Canada Place
    ‪9 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(61 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(36 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(17 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(40 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This District of North Vancouver hotel also offers a seasonal outdoor pool, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel by Best Western North Vancouver Capilano has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1130 reviews
Rating 8 - Good. 376 out of 1130 reviews
Rating 6 - Okay. 141 out of 1130 reviews
Rating 4 - Poor. 66 out of 1130 reviews
Rating 2 - Terrible. 55 out of 1130 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in May 2025

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

VALERIE

Liked: Cleanliness, property conditions & facilities
Convenient location to the port at Canada place to depart on a cruise, without the high $$$. A quick uber ride and off we went. They also have great coffee and breakfast menu.
Stayed 1 night in May 2025

8/10 Good

Debbie

Traveled with partner
Liked: Staff & service, property conditions & facilities
No dining options available for dinner.
Stayed 1 night in Jun 2025

8/10 Good

Joanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Nilay

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Sheila

Not what I expected for the price I paid. Will not recommend it.
Stayed 1 night in May 2025

10/10 Excellent

Brianne

Stayed 1 night in May 2025

10/10 Excellent

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went well, the room was clean and tidy.
Stayed 1 night in May 2025

6/10 Okay

Terry, Gray

Traveled with group
Liked: Cleanliness, staff & service
We stayed one night before our cruise. The property was an older hotel. Rooms were clean and spacious. There is a cafe/restaurant adjacent to the lobby which is convenient.
Stayed 1 night in May 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jeoffrey

Traveled with family
Liked: Amenities
Disliked: Cleanliness
I like it because it’s nearby to the ferry terminal. But the room was smelly old carpet which we couldn’t sleep soundly at all. The carpet must be changed or it needs floor renovations. Also it needs new and quiet air conditioner.
Stayed 1 night in May 2025

2/10 Terrible

Riaz, Johns Creek

Traveled with family
Toilet was clogged .
Stayed 1 night in May 2025

8/10 Good

Debra, DeCordova

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean. Breakfast at the hotel was good.. We got in at 11:30 pm, slept and got up to go to the cruise ship. It was a good price.
Stayed 1 night in May 2025

8/10 Good

Rute

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t have a car buy a day pass at Save on Foods - after Tim Hortons on the left side. It cost $13 or pay $3.20 per trip. You can take the 240 bus that takes you right downtown and back. Our first stay, before our cruise, the room was nice and clean, the beds were or felt like double beds in room 214. This time we stayed in room 221 and the beds were queen size - but the room wasn’t as clean as the first one. Overall, I would return to this hotel. It is also very close - about 4km from Capilano Suspension Bridge if you feel like walking there.
Stayed 2 nights in May 2025

10/10 Excellent

Jeremias

Stayed 2 nights in May 2025

6/10 Okay

Geoffrey, North Bay

Liked: Cleanliness, property conditions & facilities
Nothing fancy. Good location for a place to stay after a late-night ferry crossing.
Stayed 1 night in May 2025

6/10 Okay

Celia

Stayed 1 night in May 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the quietness of the hotel!
Stayed 1 night in May 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

HADIQA

Stayed 1 night in May 2025

8/10 Good

Olexiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Budget Stay in North Vancouver Near Capilan

This is a good budget hotel in North Vancouver, located just a few minutes' drive from Capilano Suspension Bridge Park. The building is a typical motel-style structure with ample parking and a swimming pool. There are Vietnamese and fast food eateries within walking distance. The breakfast and lunch restaurant located in the hotel is not operated by the hotel itself; it's a De Dutch franchise offering good food in generous portion sizes, though it is quite expensive. Our suite had a bedroom and a living room with a sofa, and it was very spacious and clean. The only drawback was the noise from footsteps of guests staying above us on the second floor — but this is a common issue with building construction in Canada.
Stayed 2 nights in May 2025

8/10 Good

Jim

Liked: Cleanliness, amenities
Stayed 2 nights in May 2025

10/10 Excellent

Freda

Stayed 1 night in May 2025

10/10 Excellent

Garnet

Stayed 1 night in May 2025