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Velsen-Zuid Vacation Packages

Det var dejlig nemt og massere af god service

Häuser nett eingerichtet, aber leider nicht wirklich sauber. Spülmaschinen spülen schlecht.

The house was furnished comfortably but the 3 bedroom was up a steep flight of stairs rather than ground level. Restaurants nearby and a few minutes walk into Volendam where there are further choices of bars and restaurants. Everything worked well with check-in on a smartphone. The app to use the key was very slow on my phone. Small pack provided with a bin liner, some washing up liquid and cloth. Very easy to catch bus to Amsterdam Central Station with couple of minutes walk to the bus stop. Create an OVpay account for the busses and other transport. Over 65's can register their age on the account for a discount.

The location was good, but overall we were disappointed with our stay. We were initially told babysitting services were available, but after arrival we were told otherwise and only after repeated complaints was one babysitter arranged. Housekeeping was below expectations, with towels and linens not being changed properly and the room not cleaned well. Customer service did not meet the standards of a 4-star hotel, and our complaints were not adequately addressed.