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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Front of property - evening/night
Interior
Front of property
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi
  • Business services

Explore the area

Map
2898 Douglas St, Victoria, BC, V8T4M9
  • Save-On-Foods Memorial Centre
    ‪18 min walk‬
  • Victoria Harbour
    ‪4 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪23 min drive‬

Room options

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

  • 104 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

  • 195 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Best Western Plus Carlton Plaza Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1092)
The price is $289
per night
$342 total
includes taxes & fees
May 17 - May 18
Best Western Plus Carlton Plaza Hotel

About this property

Arbutus Inn

Hotel in Burnside
A 24-hour front desk, a computer station, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Arbutus Inn features a vending machine. A computer station is located on site and wireless Internet access is complimentary. Onsite self parking is complimentary.

Arbutus Inn is a smoke-free property.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1299 reviews
Rating 8 - Good. 465 out of 1299 reviews
Rating 6 - Okay. 126 out of 1299 reviews
Rating 4 - Poor. 45 out of 1299 reviews
Rating 2 - Terrible. 42 out of 1299 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, affordable and comfortable exactly as shown in photos. Staff were friendly and helpful. Location a little difficult to get in to only negative and it wasn't terrible
Stayed 2 nights in Jan 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Alfie

Great place to stay for the price. Also the staff is awesome
Stayed 1 night in Jan 2025

8/10 Good

Jas

Value for money
Stayed 1 night in Jan 2025

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the Arbutus Inn. Much like my first stay, I found the room to be immaculately clean. The bathroom was obviously recently renovated, with very modern and elegant finishes. The front desk staff were very friendly and efficient. If you’re looking for a comfortable place to spend a few nights in central Victoria, I highly recommend the Arbutus Inn.
Stayed 4 nights in Jan 2025

10/10 Excellent

Beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the ground floor is laid out so well. So easy for us to get to our room. We liked the fact that the ground floor opens up into the main reception area were there are staff members to greet you. The staff is ready to assist in getting a taxi etc. etc. Knowledgeable about the area which is also nice. The only thing we found odd is that there were no telephone books anywhere to be found....kind of funny actually. Great stay!
Stayed 2 nights in Jan 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay but parking lot overrun with other business on property which is National car rental. Making it difficult to find any parking
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a lot, always enjoy it
Stayed 2 nights in Jan 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Its a simple place. Here is your bed. Keep clean and the staff super kind. I did notice noise problems with lots of slamming doors from other units. I turned the fan on for white noise. But, i felt like even a youtube video on my phone would disrupt an adjacent unit. Its an old building but id happily come again to visit my child. Thank you!
Stayed 2 nights in Jan 2025

8/10 Good

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful and helpful. A problem with a leak in the bathroom was taken care of immediately.
Stayed 2 nights in Dec 2024

6/10 Okay

Marilyn

Liked: Cleanliness, property conditions & facilities, room comfort

Stay was okay. The best thing about it was that in

Stayed 1 night in Jan 2025

8/10 Good

Jacob

Liked: Cleanliness
You get what you are paying for.
Stayed 3 nights in Jan 2025

8/10 Good

Aileah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Mandy

Traveled with partner
Liked: Staff & service
It was average
Stayed 1 night in Jan 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, close to Royal Jubilee.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older place but well maintained and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, super clean. Best place for a super deal. Helpful friendly staff.

10/10 Excellent

stanley

Room looks brand new . Funny I can’t find a waste bucket in the room for paper etc.
Stayed 1 night in Jan 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean! Staff were very kind, felt slightly unsafe by the surroundings at night
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and very quiet. Friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location and comfortable room.
Stayed 1 night in Jan 2025

6/10 Okay

Beth

Our check in went ok. The room was on the first floor down stairs as if you were on a ship. The room itself was dated and rough. There was a portable heater which came in handy as there was a vent on the wall blowing cold air all night. Every time someone turned on or off the water there was a clunking sound, all night. The attendant's dining recommendation a few blocks away was closed on that day but there was dining a crossed the street behind another building. Would had been nice to have updated info. When we checked out we were bluntly told we could not have a paper receipt as we booked through a third party. First time I had heard that. Just not a good experience. Would not be a repeat or referral for us.
Stayed 1 night in Jan 2025

10/10 Excellent

Terri

Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 1 night. Very clean and comfortable
Stayed 1 night in Jan 2025