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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Business center
Daily full breakfast for a fee
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪3 min walk‬
  • Royal BC Museum
    ‪13 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(29 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.8 out of 10
Exceptional
(20 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(21 reviews)
  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Hotel in Downtown Victoria
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This Edwardian hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2019.

Best Western Plus Carlton Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 733 out of 1169 reviews
Rating 8 - Good. 296 out of 1169 reviews
Rating 6 - Okay. 90 out of 1169 reviews
Rating 4 - Poor. 27 out of 1169 reviews
Rating 2 - Terrible. 23 out of 1169 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel. The rooms are modern and clean and the staff is really friendly and helpful. We will stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Shawnda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Courtney

Stayed 1 night in Apr 2025

8/10 Good

Scott

Stayed 1 night in Apr 2025

10/10 Excellent

Hyeyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2025

8/10 Good

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was clean with recent updates.

Stayed 3 nights in Apr 2025

10/10 Excellent

darren

Stayed 2 nights in Mar 2025

10/10 Excellent

Fernando, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The staff was friendly and always checking to make sure our needs were met. They checked us in way early, which was great. The room was large and comfortable, but basic. Small fridge, Keurig machine, water kettle but no microwave. Can't beat the location. Right in the heart of Victoria and easy walk to all major attractions and great restaurants. Breakfast not included but there is a restaurant in the building open for breakfast and lunch. Definitely recommend and would stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by staff. Very responsive. Great location for convenience. Good free coffee in room and lobby.
Stayed 7 nights in Apr 2025

10/10 Excellent

AdamVox

Liked: Cleanliness, property conditions & facilities, room comfort

Lush

All the room was really nice everyone was lovely and I would definitely stay there again over the choice of staying at Ocean Island hostel
Stayed 1 night in Apr 2025

10/10 Excellent

Alexia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff was great. Room was clean and in a great location. Nick went above and beyond to make sure we had a great stay as this was our first time in Victoria.
Stayed 2 nights in Mar 2025

10/10 Excellent

Robichaud

Liked: Amenities
Very nice and staff ho out of their way to help you!!
Stayed 1 night in Apr 2025

10/10 Excellent

Vy, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good location. I enjoyed the time staying here. The parking is a bit awkward due to the city set up, but you have to figure it out at some point.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mishael

Liked: Cleanliness
Stayed 2 nights in Feb 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in fantastic location. Top notch service
Stayed 1 night in Apr 2025

4/10 Poor

Si Hyung

Stayed 2 nights in Mar 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and great location
Stayed 1 night in Apr 2025

10/10 Excellent

Rikard

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room and the friendly helpful staff, and the coffee machine in the lobby. The night club base sounds when open. Perhaps a bit uneasy on Douglas St. in the evenings.
Stayed 6 nights in Apr 2025

10/10 Excellent

Tommy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It says parking, theres no parking other then valet. Parking is tight and expensive and in a completely seperate building almost a block away. Other then that the hotel was great. The room accomadated us (family of 5, 3 children) perfectly. It was very clean, the coffee machine was a plus (though odd hours) and the staff were great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and up to date. The store fronts around are dilapidated (some) and the construction in the area is the only aspect I was not to happy with the location.
Stayed 1 night in Apr 2025

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music in bar kept us up until 2am.
Stayed 1 night in Apr 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right downtown walking distance to most places

Great location right downtown, walking distance to everywhere we needed to go! Very helpful, friendly staff! Valet parking was a great service! Comfortable rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your hospitality.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay for our Spring Break trip to Victoria. Great location. Amazing staff. Great rooms. All around really great value.
Stayed 2 nights in Apr 2025