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Best Western Plus Carlton Plaza Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board
Reception
Exterior
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Gym
    Gym
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Government Street
    1 min walk
  • The McPherson Playhouse
    2 min walk
  • Chinatown
    4 min walk
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    8 min walk

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Best Western Plus Carlton Plaza Hotel

Hotel in Downtown Victoria
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This Edwardian hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2019.

Best Western Plus Carlton Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 8:00 AM to 1:00 PM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1010 reviews" "
Rating 8 - Good. 283 out of 1010 reviews" "
Rating 6 - Okay. 73 out of 1010 reviews" "
Rating 4 - Poor. 27 out of 1010 reviews" "
Rating 2 - Terrible. 15 out of 1010 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and quiet; the staff was friendly and helpful; the food at the Ruby was very good. The one issue I had is that they did not have an alarm clock in the room. The location is very conveniently located close to Government Street. If you head in the other direction, towards Douglas Street, it seems a little sketchy.
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to were we went great service
Stayed 1 night in Aug 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff
Every staff member we encountered was friendly and helpful. Room was clean and bed comfortable. Hotel is not on the water but in an excellent location to dowtown shopping and restaurants. Would definitely stay again. Only thing I would change, keep your nice coffee machine open 24 hours. Hours it is open are when most people don't drink caffeine and/or want to fill up with a sweet heavy drink. Otherwise, a great stay!
Stayed 2 nights in Aug 2024

8/10 Good

Trini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Evagelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Victoria. The staff were very friendly and had great suggestions on what was must see while there.
Stayed 3 nights in Aug 2024

8/10 Good

Vincenzo

Stayed 2 nights in Aug 2024

10/10 Excellent

Remielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was really convenient and was centrally placed near a variety of restaurants and shops that could easily be walked…The staff were also really pleasant and provided great service!
Stayed 6 nights in Aug 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and decent location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel. Clean, great location to walk anywhere downtown.
Stayed 1 night in Aug 2024

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice property, and staff.
Stayed 2 nights in Aug 2024

8/10 Good

Ieroll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Everyone we interacted with was kind and helpful. Room was clean, lobby area very comfortable. No compliants!
Stayed 1 night in Aug 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Winnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the friendly staff especially to Hallie. Everyone was friendly and professional. Room was clean and quiet. Beds comfortable and clean. My only suggestion is to provide slippers. Food was awesome in Ruby, great servers and attentive.
Stayed 1 night in Aug 2024

10/10 Excellent

Orland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice .sorrywe didn’t care for Rubys Restaurant
Stayed 2 nights in Aug 2024

4/10 Poor

Hagos

Traveled with partner
Disliked: Amenities, property conditions & facilities
We could hardly get enough sleep because of the noise all night long. The room doesn’t have enough space for sitting and relaxing. The room was dark and didn’t have enough natural light. We did not enjoy our stay in the hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities
Wonderful place to sleep and super close to the Phillips brewing venue. Staff are great and friendly. I gave less than full stars as the room stated non smoking but I could smell that it had once been a smoking room or maybe the building just has an old smell. Property could use some upgrades. Overall it was good though.
Stayed 1 night in Aug 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room & facilities were fine. Chose this hotel because it was near Chinatown & Old town. Chinatown and old town is not worth seeing. Saw several homeless in that area. Stay near the wharf area. That's the attractive and best tourist area.
Stayed 1 night in Aug 2024

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Very pleased with our stay here with the kitchen suite room.Staff were friendly and very efficient. We received daily text messages checking in with us for any services needed. Any request was met promptly. Bar soap and extra cutlery were not initially in the room but when requested were delivered to the room quite promptly. Great location. We would stay again and highly recommended!
Stayed 3 nights in Aug 2024

10/10 Excellent

Kathleen, Castlegar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very walkable good breakfast restaurant
Stayed 3 nights in Aug 2024

8/10 Good

Zhiwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel to enjoy the trip
Stayed 1 night in Aug 2024

10/10 Excellent

Simon, Morayfield

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay, very convenient to everything
Stayed 1 night in Aug 2024