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Best Western Plus Carlton Plaza Hotel

3.5 star property

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Relax in our spacious lobby with comfortable seating and decorative touches.
Enjoy a warm meal in this rustic restaurant with a mounted ram's head, comfortable seating, and a view of the outside.
Classic corner building with a prominent entrance, large windows, and decorative elements.
Work in style with a modern office space featuring a large abstract painting, wall-mounted monitors, and a comfortable desk setup.
Relax in comfort with a large bed, sofa, and desk, perfect for work or unwinding.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available
$253
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪3 min walk‬
  • Royal BC Museum
    ‪13 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Relax in a stylish room with a large bed, desk, and flat-screen TV.

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(32 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Relax in a spacious room with a large bed, sofa, and ample natural light.

Suite, 1 King Bed, Non Smoking, Kitchenette

9.8 out of 10
Exceptional
(22 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Relax in this stylish room with a large bed, nightstand, and lamp, plus a door leading to another room.

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(24 reviews)
  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Relax in comfort with a large bed, sofa, and desk, perfect for work or unwinding.

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(18 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Relax in a spacious room with a large bed, desk, and flat-screen TV.

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(45 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Hotel in Downtown Victoria
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This Edwardian hotel also offers a fitness center, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2019.

Best Western Plus Carlton Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 746 out of 1191 reviews
Rating 8 - Good. 303 out of 1191 reviews
Rating 6 - Okay. 92 out of 1191 reviews
Rating 4 - Poor. 27 out of 1191 reviews
Rating 2 - Terrible. 23 out of 1191 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My new favourite for Victoria

Great location. Handy to walk to restaurants and shops on the waterfront. Wonderful restaurant on site for breakfast. Water filling station in lobby. Good security. One out of two elevators closed at night to minimize noise. Quiet location. Valet parking available.
Stayed 3 nights in May 2025

10/10 Excellent

SEHEE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, friendly staffs, safe place to stay. Also great location!
Stayed 1 night in May 2025

10/10 Excellent

Aaron

Stayed 2 nights in Apr 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, good location to walk yo downtown. Immediate area was not good, many homeless and many stores closed up
Stayed 4 nights in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. The room was very comfortable and clean. The Location was an easy and safe walking distance to all the major downtown attractions . Thank you
Stayed 3 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific. Friendly and helpful. Rooms clean. Convenient location downtown, easy walk to waterfront and Chinatown.
Stayed 3 nights in May 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Apr 2025

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the location. Able to walk to the harbor in less than 15 minutes (if you don’t stop in one of the many cute stores along the way). The restaurant in the lobby has great breakfast as well which was super convenient!
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Staff were friendly. Location was good for walking to places we wanted to visit. Some noise at night with nightclub close by.
Stayed 2 nights in Mar 2025

6/10 Okay

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Andrew

Liked: Cleanliness, staff & service
The nightclub below our room. Will never stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, always friendly and helpful. They went out of their way to make me feel welcome.
Stayed 5 nights in Apr 2025

8/10 Good

Maria Rosanna

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

arlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Carmel Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good stay and if an issue easily fixed. This time I was on 2nd floor and very loud and noisey nightclub underneath! Very loud bass music and vibrations into the wee hours! Lots of loud and noisey patrons!!
Stayed 4 nights in Apr 2025

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, very nice and helpful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brad

Stayed 1 night in Apr 2025

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was close to shops, dining and sites to see. Get valet parking when you checkin. Parking in area is not easy.
Stayed 2 nights in Apr 2025

10/10 Excellent

MANIZHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from the staff was excellent. They made sure we had everything we needed and checked in with us throughout our stay. The room was clean and fairly big compared to other hotels we looked at. The attractions were fairly walkable distance, the only small downside was the neighborhood at night, but it wasn't a big deal as we weren't out that late. We would keep this hotel in mind next time we are in Victoria.
Stayed 2 nights in Apr 2025

6/10 Okay

Luc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was directly over a nightclub.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Bryce

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Walkable to all areas of downtown Victoria.
Stayed 1 night in Apr 2025